Hays Travel - Bitterne Reviews 

671
TrustScore 5 out of 5

4.9

399 Bitterne Road, SO18 5RR Bitterne, GB


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Rated 5 out of 5 stars

Best Travel Agent in Southampton! We no longer go anywhere else, or use any other app. A personal service by Hays whose staff know you and your holiday needs better than you know yourself. Margi a... See more

Company replied

Rated 5 out of 5 stars

Hays travel are our go to travel experts.We have been using them for a long time now as they never fail to provide excellent service coupled with terrific deals. All the staff at the Bitterne branch... See more

Company replied

Rated 5 out of 5 stars

Always use Hays travel as they make everything so easy, help choose, match price and arrange everything, including checking in and holiday money. Megan is so helpful at the Bitterne Branch.

Company replied

Rated 5 out of 5 stars

Whenever I book my holidays Margi is always so bubbly answers all questions always go away happy with my booking she is an asset to the Hayes team

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 399 Bitterne Road, SO18 5RR, Bitterne, United Kingdom

  • 02380985098

4.9

Excellent

TrustScore 5 out of 5

671 reviews

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4.9

All reviews

(671)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Great welcome and service 😀

Always a very warm welcome when visiting Hays Travel in Bitterne. Whether you communicate via phone, email or in person you always get professional but personal service from them. They will always make sure they get the best deal they can for you. Everyone of the staff members are excellent, but I normally deal with Margi, who is 100% superb.

April 17, 2026
Rated 5 out of 5 stars

Great customer service

All the staff in the Bitterne branch are great, patient and informative. we are new to foreign holidays, and they all helped with proving information and making us feel at ease. will definitely use them again

March 26, 2026
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Reply from Hays Travel - Bitterne

Thank you for your lovely review :)

Rated 5 out of 5 stars

The staff were very patient and lovely…

The staff were very patient and lovely to talk to and very informative and helpful after three hours they arranged a lovely cruise for us our circumstances were awkward but they managed to sort out everything we needed would thoroughly recommend to anyone thank you all so much for all your help

March 28, 2026
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Reply from Hays Travel - Bitterne

Hi Pat Thank you so much for your lovely review ! We are always happy to help :)

Rated 5 out of 5 stars

Our trip to Venice in

Our trip to Venice in March was wonderful. Our hotel perfectly situated on the grand canal with spectacular views. The journey ( always a concern) went well. Our taxi transport easily identified at Venice marci polo and the water taxi to our hotel the same. Margi at the Bitterne branch we cannot rate enough. She is thorough and professional.

March 13, 2026
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Reply from Hays Travel - Bitterne

Thank you so much Petra we are so glad you had a lovely time :)

Rated 5 out of 5 stars

Megan was very friendly helpful and…

Megan was very friendly helpful and knowledgeable.
She listened to our requirements and followed them up with the travel company.
Our third booking through Hays and always a great experience

March 13, 2026
Hays Travel - Bitterne logo

Reply from Hays Travel - Bitterne

Thank you so much for your kind review :)

Rated 5 out of 5 stars

As always Margi goes out of her way to…

As always Margi goes out of her way to find our family the best holiday. She even phones to say when the holiday is ready for us to book giving us the option of cabins and price.

February 27, 2026
Hays Travel - Bitterne logo

Reply from Hays Travel - Bitterne

Thank you so much for your review :)

Rated 5 out of 5 stars

Stress Free Holiday Booking

I recently booked ny first cruise with Hays. The staff were very friendly and helped me find the perfect holiday package.

February 8, 2026
Hays Travel - Bitterne logo

Reply from Hays Travel - Bitterne

Thank you were always happy to help !

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