Hays Travel - Bitterne Reviews 

672
TrustScore 5 out of 5

4.9

399 Bitterne Road, SO18 5RR Bitterne, GB


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Rated 5 out of 5 stars

Best Travel Agent in Southampton! We no longer go anywhere else, or use any other app. A personal service by Hays whose staff know you and your holiday needs better than you know yourself. Margi a... See more

Company replied

Rated 5 out of 5 stars

Hays travel are our go to travel experts.We have been using them for a long time now as they never fail to provide excellent service coupled with terrific deals. All the staff at the Bitterne branch... See more

Company replied

Rated 5 out of 5 stars

Always use Hays travel as they make everything so easy, help choose, match price and arrange everything, including checking in and holiday money. Megan is so helpful at the Bitterne Branch.

Company replied

Rated 5 out of 5 stars

Whenever I book my holidays Margi is always so bubbly answers all questions always go away happy with my booking she is an asset to the Hayes team

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 399 Bitterne Road, SO18 5RR, Bitterne, United Kingdom

  • 02380985098

4.9

Excellent

TrustScore 5 out of 5

672 reviews

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4.9

All reviews

(672)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful in every way…

This is the second time I have booked our holiday through Hayes Travel, Bitterne branch. Each time Margaret, the manager, has dealt with all my needs, explaining everything fully. I cannot fault this Travel Company.

March 3, 2026
Hays Travel - Bitterne logo

Reply from Hays Travel - Bitterne

Thank you very much we are always happy to help :)

Rated 5 out of 5 stars

Hayes Travel in bitterne 100%

I use Hayes Travel in bitterne. I rang Margaret. And she spent a great deal of time sorting out my Holiday for me. I used there last year for a big family Holiday you did a great job. And this year she has sorted me out Holiday. Quite different from last year. And I’m looking forward to very much.

February 24, 2026
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Reply from Hays Travel - Bitterne

Thank you, so glad we could help :)

Rated 5 out of 5 stars

Lily was knowledgeable

Lily was knowledgeable, welcoming & efficient, it does appear all the ladies are well trained, thank you

February 11, 2026
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Reply from Hays Travel - Bitterne

Thank you for your lovely review :)

Rated 5 out of 5 stars

Brilliant as always

A brilliant service as always. I wouldn’t use anyone else 😊

January 28, 2026
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Reply from Hays Travel - Bitterne

Hi Fern, thankyou so much for your review, always our pleasure:)

Rated 5 out of 5 stars

Very good customer service at Hays Bitterne.

All 3 members of staff were really friendly and helpful.
Savannah is very knowledgeable, and has helped me previously in Hays, Above bar, Southampton. She is also good at tech, as certain things have now to be done on our phones, which I don’t always find easy.
We were also given a mug of tea, which was very nice and biscuits.

January 31, 2026
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Reply from Hays Travel - Bitterne

Thank you so much for your lovely review we are always happy to help :)

Rated 5 out of 5 stars

Booking a cruise

We was booking a cruise, very helpful with cabin location. The first cabin i looked at was below the bar on lido deck. Decided it might
Be to noisey advised to move down a deck which we was happy to do.
The travel agent explained things for the ship as we have never travelled on a different cruise line before.

January 31, 2026
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Reply from Hays Travel - Bitterne

Thank you for leaving this review. We are so glad one of our experts could help :)

Rated 5 out of 5 stars

Trust Hays to get things right

Margi has arranged many holidays for us- always takes a personal interest in our requirements and has yet to get things wrong. Highly recommended.

January 24, 2026
Hays Travel - Bitterne logo

Reply from Hays Travel - Bitterne

Thank you for your lovely review :)

Rated 5 out of 5 stars

Time away

The staff were very friendly and helpful, listen to what we wanted, and found use the perfect holiday.

January 22, 2026
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Reply from Hays Travel - Bitterne

Thank you for leaving a lovely review :)

Rated 4 out of 5 stars

An enjoyable experience

An enjoyable experience. Not at all rushed. All requests considered.

January 23, 2026
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Reply from Hays Travel - Bitterne

Thank you for your kind review :)

Rated 5 out of 5 stars

First class service

The young lady who booked our holiday was very helpful and found us a holiday suited to our every need

January 21, 2026
Hays Travel - Bitterne logo

Reply from Hays Travel - Bitterne

Thank you for your lovely review

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