Best Travel Agent in Southampton! We no longer go anywhere else, or use any other app. A personal service by Hays whose staff know you and your holiday needs better than you know yourself. Margi a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Best Travel Agent in Southampton! We no longer go anywhere else, or use any other app. A personal service by Hays whose staff know you and your holiday needs better than you know yourself. Margi a... See more
Company replied
Hays travel are our go to travel experts.We have been using them for a long time now as they never fail to provide excellent service coupled with terrific deals. All the staff at the Bitterne branch... See more
Company replied
Always use Hays travel as they make everything so easy, help choose, match price and arrange everything, including checking in and holiday money. Megan is so helpful at the Bitterne Branch.
Company replied
Whenever I book my holidays Margi is always so bubbly answers all questions always go away happy with my booking she is an asset to the Hayes team
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
399 Bitterne Road, SO18 5RR, Bitterne, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the second time I have booked our holiday through Hayes Travel, Bitterne branch. Each time Margaret, the manager, has dealt with all my needs, explaining everything fully. I cannot fault this Travel Company.

Reply from Hays Travel - Bitterne
Very helpful staff got a great deal and price matched on line price well done hays travel bitterne

Reply from Hays Travel - Bitterne
I use Hayes Travel in bitterne. I rang Margaret. And she spent a great deal of time sorting out my Holiday for me. I used there last year for a big family Holiday you did a great job. And this year she has sorted me out Holiday. Quite different from last year. And I’m looking forward to very much.

Reply from Hays Travel - Bitterne
Very attentive and listened to my request
Acceptionally helpful

Reply from Hays Travel - Bitterne
She was very helpful getting the cabin I want she was patient and polite and very helpful

Reply from Hays Travel - Bitterne

Reply from Hays Travel - Bitterne
Lily was knowledgeable, welcoming & efficient, it does appear all the ladies are well trained, thank you

Reply from Hays Travel - Bitterne

Reply from Hays Travel - Bitterne

Reply from Hays Travel - Bitterne
All 3 members of staff were really friendly and helpful.
Savannah is very knowledgeable, and has helped me previously in Hays, Above bar, Southampton. She is also good at tech, as certain things have now to be done on our phones, which I don’t always find easy.
We were also given a mug of tea, which was very nice and biscuits.

Reply from Hays Travel - Bitterne
We was booking a cruise, very helpful with cabin location. The first cabin i looked at was below the bar on lido deck. Decided it might
Be to noisey advised to move down a deck which we was happy to do.
The travel agent explained things for the ship as we have never travelled on a different cruise line before.

Reply from Hays Travel - Bitterne

Reply from Hays Travel - Bitterne
As usual lily was very professional and helpful.

Reply from Hays Travel - Bitterne
Magi at bitterne branch always goes that extra mile to help plan my holiday

Reply from Hays Travel - Bitterne
Margi has arranged many holidays for us- always takes a personal interest in our requirements and has yet to get things wrong. Highly recommended.

Reply from Hays Travel - Bitterne
The staff were very friendly and helpful, listen to what we wanted, and found use the perfect holiday.

Reply from Hays Travel - Bitterne

Reply from Hays Travel - Bitterne
An enjoyable experience. Not at all rushed. All requests considered.

Reply from Hays Travel - Bitterne
The staff at Hays Bitterne are always so helpful, nothings ever too much effort with finding the right flights & hotels.

Reply from Hays Travel - Bitterne
The young lady who booked our holiday was very helpful and found us a holiday suited to our every need

Reply from Hays Travel - Bitterne
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.