The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... See more
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We try to avoid busy times so seeing Lorna only involved a short wait. Initially went in to get help with boarding passes. After that we made an enquiry about a cruise for 2027. Lorna investigated var... See more
Company replied
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
4.9
Excellent
1K reviews
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Susan was very friendly and helpful as…
Susan was very friendly and helpful as always it’s like talking to a family friend
July 27, 2026
Reply from Hays Travel - Blackwood
Thank you so much for the lovely feedback; we do appreciate it
lovely freindly people who are always…
lovely freindly people who are always welcoming & ready to help, they offer recomendations & advice and go above & beyond to give you the best holiday, we always use hays travel as we have never had a bad experience with them
July 27, 2026
Reply from Hays Travel - Blackwood
Thank you so much for the lovely feedback, we do appreciate it
LANZAROTE
We have always used Hays Travel. All staff are very helpful and explain everything we require for our
trips. Thank you all. Neil.
July 17, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we do appreciate it. glad to hear that we helped you find the right holiday :)
Olivia was very helpful and informative…
Olivia was very helpful and informative which made the booking experience enjoyable.
July 24, 2026
Reply from Hays Travel - Blackwood
Good afternoon, thank you so much for booking with us & and taking the time to leave this lovely feedback. We hope you have an amazing holiday! - Olivia
Sydney was so helpful
Sydney was so helpful, she was very patient with us and gave us all the information, she didn’t leave out any information at all. Very very happy
July 23, 2026
Reply from Hays Travel - Blackwood
Thank you so much for booking with us & taking the time to leave this Lovely feedback. We hope you have an amazing holiday! :) - Sydney
Lorna at the blackwood branch is…
Lorna at the blackwood branch is fantastic to deal with, always goes above and beyond to make you arrangements are spot on for a great holiday
July 24, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give Lorna lovely feedback, we really do appreciate it , glad the experience you had was a pleasant one :)
Great staff very friendly and smartly…
Great staff very friendly and smartly dressed the booking process was dealt with our needs
July 24, 2026
Reply from Hays Travel - Blackwood
Thank you for giving us great feedback, we really do appreciate it :)
The staff at Hays Blackwood are so…
The staff at Hays Blackwood are so friendly, helpful and knowledgeable. They are first rate on customer service and always try to give a good deal.
Finley always gives amazing service and Susan was on hand with a welcoming smile.
July 23, 2026
Reply from Hays Travel - Blackwood
Thank you so much for the lovely review, we really do appreciate the time you have taken to fill it in, glad we managed to find the right holiday for you
Lorna was very helpful
Lorna was very helpful, courteous and provide lots of information about the cruise we chose.
July 21, 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give us feedback, we do appreciate it, glad to hear that Lorna found you the right cruise :)
Great atmosphere welcoming employees
Great atmosphere welcoming employees, explained everything well.
Great travel agents I recommend highly
July 14, 2026
Reply from Hays Travel - Blackwood
Thank you for leaving a lovely feedback, we really do appreciate it
Really helpful staff
July 19, 2026
Reply from Hays Travel - Blackwood
Thank you so much for booking with us & taking the time to leave this feedback. We hope you have an amazing holiday! :) - Sydney
Booking experience
We didn't actually know what we wanted really just a rough idea...walked into Hays travel and from start to finish Lorna was amazing! Found exactly what we wanted with the ideas we gave her and added extras like sorting train travel to our different destinations while there.
July 20, 2026
Reply from Hays Travel - Blackwood
Good Morning... Just wanted to say thank you for lovely review, i do appreciate you taking time out to do this. thank you :)
Amazing service from looking at a…
Amazing service from looking at a holiday through to the booking process amazing customer service from Sue
July 20, 2026
Reply from Hays Travel - Blackwood
Thank you for taking the time to give Ceri-ann the lovely feedback. I will make sure that your comments are passed on. :)
First class service.
As soon as my and wife and I entered Hays at Blackwood we were greated with a smile by Olivia. She made our booking so easy. It was our first booking a cruise, we were a little unsure on what to do etc., but she made it all so easy for us. Nothing was too much trouble for her. Thank you Olivia, you are a star 🌟
July 12, 2026
Reply from Hays Travel - Blackwood
Thank you for taking the time to give Olivia the lovely feedback. I will make sure that your comments are passed on. :)
Always have a good service from…
Always have a good service from Blackwood.\n Always smile, can't wait to help you.
July 8, 2026
Reply from Hays Travel - Blackwood
Thank you for your lovely feedback! We are so pleased to hear that you always receive good service and that our team is always happy to help.
Kind Regards
Hays Travel Blackwood
Staff at the Blackwood branch were very…
Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years, and they have always been very helpful and particularly now with our new granddaughter joining the fun.
Even when we needed to change things all staff on board chipped in to make it happen
July 7, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us your feedback, we do appreciate it :)
Great service at Hays Travel Blackwood
Great service at Hays Travel Blackwood. I’ve booked a lot of holidays with Susan she’s very helpful and friendly, all questions and queries answered quickly.
July 2, 2026
Reply from Hays Travel - Blackwood
Hi Serena, thank you for taking the time to leave me a review and booking your holidays with me. susan
Excellent communication
Excellent communication, everything explained in detail. Friendly staff
July 6, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it :)
Was seen straight away
Was seen straight away, asked what we wanted and guided through the process smoothly with all queries dealt with in a friendly and professional manner.
July 8, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us your feedback, we do appreciate it :)
Very helpful.
June 30, 2026
Reply from Hays Travel - Blackwood
Thank you for taking the time to give Sydney the lovely feedback. I will make sure that your comments are passed on. :)
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