The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... See more
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See what reviewers are saying
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... See more
Company replied
Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
4.9
Excellent
1K reviews
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Very helpful staff nothing was to much…
Very helpful staff nothing was to much trouble Lorna was patient and thorough aas we were not sure where we wanted to go
July 7, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we do appreciate it, glad that Lorna managed to find what you wanted
We visited Hays in Blackwood
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looked for alternative flights He asked if there was anything else we needed after we booked our holiday. He put us both at ease, after reading some reviews for us too. Will definitely be using Hays in Blackwood again
June 20, 2026
Reply from Hays Travel - Blackwood
Thank you for your wonderful review! We are so pleased to hear that Finlay provided such excellent service and made your visit so welcoming. We appreciate your kind words and look forward to helping you again.
Kind Regards
Hays Travel Blackwood
Very attentive staff
Very attentive staff. Accommodated our tweak to the holiday plan without trouble. Will definitely use again
July 5, 2026
Reply from Hays Travel - Blackwood
Thank you for taking the time to give Sue the lovely feedback. I will make sure that your comments are passed on. :)
Very helpful
Very helpful, listened to what we wanted
And guided us with her experience Ceri- Ann was fabulous.
July 5, 2026
Reply from Hays Travel - Blackwood
Thank you for taking the time to give Ceri-Ann the lovely feedback. I will make sure that your comments are passed on. :)
Reply from Hays Travel - Blackwood
We're happy to hear that everything was clear and easy to understand for you. We appreciate your positive feedback. - Susan
Lovely lady (Sidney) served us very…
Lovely lady (Sidney) served us very patient and informative……took her time and went the extra mile
July 2, 2026
Reply from Hays Travel - Blackwood
Thank you so much for booking with us & taking the time to leave this feedback. We hope you have an amazing holiday! :) - Sydney
Nothing was too much trouble for Finlay…
Nothing was too much trouble for Finlay even though we changed our minds a few time. Efficient and informative highly recommended thanks Finlay .
July 2, 2026
Reply from Hays Travel - Blackwood
Thank you for the lovely comments, your feedback will be passed on to Finlay, and thank you for taking time out to give us feedback
Excellent service as always
June 30, 2026
Reply from Hays Travel - Blackwood
Victoria,
Thank you for your wonderful feedback. We are always delighted to provide excellent service and appreciate your kind words.
Kind Regards
Hays Travel
Sue is always super efficient
Sue is always super efficient. We try and book our holidays with her whenever we can
June 30, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give Sue the lovely feedback, i will make sure that your comments are passed on. :)
Lorna and Sue are simply the best at…
Lorna and Sue are simply the best at finding exactly what you want in your budget. So helpful
June 30, 2026
Reply from Hays Travel - Blackwood
Thank you for the lovely feedback, it is really much appreciated, thank you for taking time out to pass on your comments
Absolutely unbelievable
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, above and beyond what they had to do to find us a solution that easyJet simply couldn’t be bothered to do for us. We walked out of there with a brand new holiday for the coming Friday at a cheaper price at the same destination.
Brilliant service brilliant people
June 29, 2026
Reply from Hays Travel - Blackwood
Good afternoon Chris, thank you so much for booking with us & taking the time to leave this review. We are glad we were able to help! - :) Olivia
As always a 5 star customer service
As always a 5 star customer service, well done to Lorna for getting me a great deal for the exact place I wanted
June 27, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give lovely feedback, we do appreciate and glad that Lorna was able to get you a good deal :)
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us your feedback, we really do appreciate it - :)
We had an excellent experience
We had an excellent experience. Lovely staff and really helpful.
June 28, 2026
Reply from Hays Travel - Blackwood
Thank you taking time out to pass on your comments, we really do appreciate it. and the experience you had in store :)
Finlay was so helpful and friendly
Finlay was so helpful and friendly, as are all the staff in Blackwood branch.
We always book our holidays with them
June 28, 2026
Reply from Hays Travel - Blackwood
Thank you for the lovely comments, your feedback will be passed on to Finlay, and thank you for taking time out to give us feedback
Reply from Hays Travel - Blackwood
Thank you so much for booking with us & taking the time to leave this feedback. We hope you have an amazing holiday! :) - Sydney
Excellent and polite service
Excellent and polite service. Found my holiday within 15 minutes. Also they did all the paperwork thanks.
June 17, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us the feedback, we really do appreciate it, glad to hear that Finlay was very efficient
Very helpful
A very patient young lady took great care of us went through several short breaks until we found the best one for us
June 24, 2026
Reply from Hays Travel - Blackwood
Good Morning Ceri, thank you so much for booking with us & taking the time to leave this feedback! We hope you have an amazing holiday! - Olivia :)
Staff was very helpful and very…
Staff was very helpful and very knowledgeable and made me feel very comfortable when asking questions 10/10 would 100% recommend to family and friends
June 23, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, and its lovely to hear that you would recommend us to family and friends.
Booked a holiday for next year after…
Booked a holiday for next year after using them for this year. Very easy to do and very pleased with the monthly installments. Lovely lady .
June 23, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us your feedback, we really do appreciate it and your comments will passed on
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