The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... See more
Company replied
Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Blackwood
We appreciate your kind words about our team and thank you for booking with us at Hays Travel Blackwood
Your customer service is absolutely…
Your customer service is absolutely brilliant! Thank you for all your help with our holiday
June 14, 2026
Reply from Hays Travel - Blackwood
We are so happy to hear you enjoyed our service and we could help with your holiday!
Lovely lady booking our holiday very…
Lovely lady booking our holiday very helpful and we know exactly what we're doing because she explained it to us very well
June 21, 2026
Reply from Hays Travel - Blackwood
Thank you so much for taking time out to give such lovely feedback, we do appreciate it :)
Super quick booking over the phone
Super quick booking over the phone. The Staff are wonderful and extremely helpful. A special shout out to Finlay who has gone beyond and above to help with our booking for next year and a huge thank you to Olivia for making our booking s seamless yesterday.
We'll always use Hays whenever we can. Great Team and just lovely people in general.🤗.
June 19, 2026
Reply from Hays Travel - Blackwood
Thank you so much for booking with us & taking the time to leave this feedback. We hope you have an amazing holiday! :)
Happy customer
She was scrolling for our best outcome. She coud not book our seats. But promised to e-mail me when they came available, which she did. We usually go o line to book a holiday. But i was glad i walk into the shop
I would book my next holiday inthe same shop for my next boliday. VERY HAPPY CUSTOMER.
May 22, 2026
Reply from Hays Travel - Blackwood
Hi Julie, Thank you for taking the time to leave me a review. It's my pleasure booking your holiday. Thank you, Susan
We were dealt with by Susan in the…
We were dealt with by Susan in the Blackwood branch who has been booking our holidays for over 15 years. We have never had a bad holiday. Nothing is too much trouble and wouldn't book with anyone else
June 9, 2026
Reply from Hays Travel - Blackwood
Hi Cath, Thank you for taking the time to leave me a review, its my pleasure booking your holidays, thank you, susan
always book with hays in Blackwood they…
always book with hays in Blackwood they time to make sure the holiday is right for you
June 4, 2026
Reply from Hays Travel - Blackwood
Good afternoon Gaynor, thank you so much for booking with us & taking the time to leave this feedback. We hope you have an amazing holiday! :) - Olivia
I found them very helpful
I found them very helpful. They found the right holiday for me. Booking was smoothe and easy
June 10, 2026
Reply from Hays Travel - Blackwood
We are so pleased we could help you find the perfect holiday. We hope you have a wonderful trip!
Kind Regards
Hays Travel
Olivia was extremely helpful,
Olivia was extremely helpful,
I had very little idea in what I was looking for. However Olivia took the time to look and advise me.
June 8, 2026
Reply from Hays Travel - Blackwood
Hi Tracey, thank you so much for booking with us & taking the time to leave Olivia this feedback. We will make sure she sees it :)
Excellent customer service
Dealing with Sue makes our booking experience an excellent one. She is so knowledgeable and efficient and an asset to your company
May 28, 2026
Reply from Hays Travel - Blackwood
Hi Tracey, thank you so much for booking with us & taking the time to leave Susan this feedback. We will make sure she sees it :)
Susan was brilliant we were there for…
Susan was brilliant we were there for nearly 2 hours trying to book a marella family cruise. Susan got exactly what we wanted in the end. She was so patient and understanding.
June 4, 2026
Reply from Hays Travel - Blackwood
Hi Jayne & Gerald, thank you for taking the time to leave me feedback, its a pleasure booking your holidays, susan
Friendly and patient team in Blackwood hays
The staff are so lovely, everything is so straight forward when booking, they do their job so well.
June 2, 2026
Reply from Hays Travel - Blackwood
I appreciate the time you took to pass on your comments, thank you for the lovely feedback :)
Reply from Hays Travel - Blackwood
Hi Roy
Thank you for taking the time to leave me a lovely review.
It was a pleasure booking your holiday.
Susan
Highly recommend
Susan was as always very welcoming and sorted my holiday out with ease, while giving some suggestions as what I could expect at the destination. The shop is always spotless and has a very friendly atmosphere amongst the staff. No hesitation in recommending this branch.
June 2, 2026
Reply from Hays Travel - Blackwood
Hi Lynda
Thank you for taking the time to leave me a lovely review.
It's always a pleasure booking your holidays...
susan
Very knowledgeable and polite
Very knowledgeable and polite
made me feel welcome and very helpful
May 28, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us lovely feedback, we really do appreciate it
Definitely book here
Lorna was very helpful and couldn’t do enough for us. Would definitely recommend going to book holiday here.
May 24, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it, and thank you for the recommendation
Reply from Hays Travel - Blackwood
Hi Carly, thank you so much for booking with us & taking the time to leave this reveille. We hope you have an amazing holiday! :) - Olivia
Reply from Hays Travel - Blackwood
Good Evening
Following on from our phone call today, i just wanted to say thank you for taking time out to give us the feedback, we do monitor our reviews closely and we will note the comments that you made and take this onboard Regards Lorna
hays
Went in to book with a holiday in mind .Lorna greeted us with a smile and was very friendly, we had every question answered, walked out very happy. We have used hays since they moved to Blackwood.
May 30, 2026
Reply from Hays Travel - Blackwood
Hi Cheryl, thank you so much for booking with us & taking the time to leave this review. We hope you have a lovely holiday!
Finlay led me through the cruise…
Finlay led me through the cruise booking system and he did a great job. A really nice guy nothing was to much trouble he answered all my questions effectively and with knowledge. He is highly recommended.
May 29, 2026
Reply from Hays Travel - Blackwood
Thank you for giving Finlay lovely feedback, i will pass the comments on to him, thank you for taking time out to give us the feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.