The person with whom I dealt was competent and friendly. After just three questions, dealt with by telephone or E-mail, we had all the information to persuade us to book the cruise. We have dealt with... See more
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See what reviewers are saying
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
Absolutely unbelievable. Holiday got as good as cancelled Saturday night after huge delays at Gatwick airport. Got to hays Sunday morning at 11am and the girls done absolutely everything possible, ab... See more
Company replied
Staff at the Blackwood branch were very accommodating. Going above and beyond as they usually do in order to make our holiday work for us. We’ve been booking with Laura and the team for several years... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
4.9
Excellent
1K reviews
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Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we really do appreciate it :)
Lorna was amazing when dealing with…
Lorna was amazing when dealing with us.. was very formative with knowledge around the area we wanted to stay…
May 24, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us amazing review, we really do appreciate it :)
Very positive good knowledge patience
Very positive good knowledge patience and extremely helpful
Definitely booking all future holidays with yourself
Already give details to look for next holiday
May 22, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feed back, we really do appreciate it, will make sure that the comments are fed back to Lorna
Reply from Hays Travel - Blackwood
Good afternoon Jane, thank you so much for booking with us once again & taking the time to leave this review. We hope you enjoy your holiday! :) - Olivia
I had messaged previously to attending…
I had messaged previously to attending the shop, the lady that helped us book was very knowledgeable. The booking process was explained to us and we could not fault the service provided.
May 17, 2026
Reply from Hays Travel - Blackwood
Thank you for a lovely review, we really appreciate you taking time out to give us your comments :)
Brilliant
Olivia was brilliant helping us to pick the right holiday. Nothing was too much trouble and she spent a lot of time helping us to get the holiday just right with flights etc.
May 17, 2026
Reply from Hays Travel - Blackwood
Hi Gareth, thank you so much for booking with us and taking the time to leave this lovely feedback. We hope you have an amazing holiday! :) - Olivia
Outstanding service from Susan lynch in…
Outstanding service from Susan lynch in hays Blackwood , professional communication all superb 10/10 many thanks.
May 5, 2026
Reply from Hays Travel - Blackwood
Thank you for the feedback, i will make sure that it is fed back to Susan :)
Your agent Olivia was friendly and…
Your agent Olivia was friendly and helpful. This made it a pleasant experience. She was knowledgeable and happy to help with my questions
May 12, 2026
Reply from Hays Travel - Blackwood
Good afternoon, thank you so much for booking with us & taking the time to leave this lovely feedback. We hope you enjoy your cruise! :) - Olivia
We always book our cruise holidays…
We always book our cruise holidays with Hays, the team are so professional but most important friendly and they always go above and beyond to make sure we have everything we need . We have a disabled son who's mobility is limited.The team make sure that everything we need is sorted out for us . Making it a stress free experience. We would personally like to thank Lorna and Finley for putting up with our non stop queries,and always putting our minds at rest . Excellent customer service. Always leave there with future cruises booked . Thank you so much Alison Wayne and Thomas
May 3, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us amazing feedback, we really do appreciate it, thank you for coming back to us time and time again :)
Friendly helpful staff…
The staff in Blackwood are so friendly especially Susan and Finley. Nothing is too much trouble . Hays Blackwood every time
May 2, 2026
Reply from Hays Travel - Blackwood
DIANE HOLDROYD,
We appreciate you taking the time to leave us such a complimentary review. It's wonderful to hear that our team is friendly and helpful.
Many Thanks Finlay
Great knowledge and very helpful
Great knowledge and very helpful. Felt very comfortable booking the holiday
April 29, 2026
Reply from Hays Travel - Blackwood
Thank you for taking the time to give us feedback. We do appreciate it. Your comments will be passed on to Lorna :)
Reply from Hays Travel - Blackwood
Pat rowlands ,
We appreciate you sharing your continued positive experiences with our services; it means a lot to us that you took the time to do so!
Kind Regards
Hays Travel Blackwood
The person dealing with s was really…
The person dealing with s was really profesional and knowledgable.
April 26, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give the feedback, we do appreciate it :)
Susan was terrific as always totally…
Susan was terrific as always totally professional and very knowledgeable
Thank you again Susan
May 3, 2026
Reply from Hays Travel - Blackwood
Hi Steve
Thank you for taking the time to leave me a lovely review.
Its always a pleasure booking your holidays...
susan
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we do appreciate it, your comments will be passes on to Lorna :)
Booking the holiday was a good…
Booking the holiday was a good experience. And Susan was friendly professional and made booking the holiday a good experience.
April 23, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we do appreciate it, your comments will be passes on to Susan :)
Everyone was so welcoming and nothing…
Everyone was so welcoming and nothing was to much bother better than talking on the phone and dealing with real friendly people
April 20, 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give the lovely feedback, we really do appreciate the comments :)
Reply from Hays Travel - Blackwood
I’m glad everything was resolved quickly for you. :)
The salesman was very polite
The salesman was very polite, had time to look and listen to what holiday we were looking for. He was friendl, thorough and informative
April 14, 2026
Reply from Hays Travel - Blackwood
Thank you so much for giving Finlay lovely feedback, I will make sure that she sees this. :)
The lady by the name of sue was very…
The lady by the name of sue was very helpful she couldn't do enough for us
April 21, 2026
Reply from Hays Travel - Blackwood
Thank you so much for giving Susan lovely feedback, I will make sure that she sees this. :)
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