Hays Travel - Bluewater Reviews 

Millie was Professional helpful and friendly, put us instantly at ease and was very patient with are endless questions. first time booking through a travel agency and now I won’t go anywhere else.

Kathleen was very helpful in sourcing and organising our honeymoon
We turned up with a plan and a cruise that we liked Kathleen helped us find flights and Hotel for before and after the cruise including transfers from the airport she was very helpful and it was sorted very quickly

Good overall

Came in to buy a gift card. One desk manned. Went to money counter where I presumed I could be helped. No. Informed that I had to be seen to at travel desk as they didn't have the software on their system. Came back later but still busy. Came back again and managed to buy card after a very long winded procedure. What couldn't either of the staff at the money counter access the booking system. Very disappointed.

We were lucky to be served by Rhona who was very helpful and knowledgable. Good old fashion service wish there was more of it.

Both Karen and Kathleen were extremely helpful and supportive of our requirements. Also the other staff also added to the experience by giving advice as they had travelled to NY recently.
Kathleen went the extra mile where the excursions and info was concerned and Karen was brilliant in the accommodation and flights.

Very professional

Karen was excellent as usual,booking was seamless and straightforward ,

The environment was bright, clean and welcoming.
We were greeted by Louisa, She was attentive, listened intently to our requirements, gave suggestions and improvements, kept us informed of the process throughout. Found us a perfect match to our requirements and at a reasonable price too. Thank you

Couldn't do enough for us when booking our holiday even after we changed our minds until we got the holiday we wanted

We where so happy with our holiday. And Lauren who booked it was so lovely and kind. She helped us out a lot . She gaven us a dream hoilday which we can relax and look forward too . we will definitely book with Lauren again
Thank you so much we appreciate it xxxxx

I can’t praise this branch at Bluewater enough they are so helpful and will always go the extra mile to make your experience the best possible.

Karen took me through my whole booking in a professional manner. Double checked everything with me.
Understood all my needs from start to finish.
Booked with Hays travel for many years now. Thank you.

Gracie.
She was really good. Deal really nicely.
Thanks

They made it so easy to book our holiday they was so friendly and helpful would definitely come back again

Karen from Hays travel bluewater was really patient and took every detail we asked for and made it happen for a once in life time holiday
Very helpful kind and gave us all the information we need to book

The whole booking was competed over the phone with all my questions answered very quickly the whole process was very easy, great service, would highly recommend.

Very helpful thank you

From our initial query regarding a trip of a lifetime to Canada Karen’s customer service, communication, attention to detail, listening skills, calm and patient manner made our experience one to remember. Karen sent us an email with the itinerary and excursion options for Banff and Vancouver so we could review these all in our own time… making sure we could ask any questions we had. On the day we visited Hays at Bluewater Karen was on hand to go through everything with us. This took a while because we had a lot of questions lol but Karen was so patient with us and was the link to ensuring everything was right for us. Exceptional knowledge and put our needs first. She went above and beyond for us and we cannot thank her enough for all she did. We will certainly book with Hays again and we cannot wait now for our phenomenal holiday to Canada and our cruise to Alaska at the end with breathtaking excursions. Thank you to Karen and all the staff at Hays for making our visit the best we could have.

We had a fantastic service. The travel agents knowledge was outstanding helping us book a fabulous holiday.
They were friendly, efficient and professional making us very happy indeed.