Lucie has been so good at organising a holiday for us that includes everything we wanted. Excellent communication. Really good to have somebody do the work. I usually book holidays myself but Lucie ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have visited Hays a few times over the last couple of weeks. I've booked a holiday, paid for another holiday and arranged travel insurance. Nothing is too much trouble and all the staff are incred... See more
Company replied
Lucie was very welcoming, We had been thinking about a cruise. We told Lucie what we wanted with a rough time when we wanted to go and being a group booking we needed it broken up into 3 bookings... See more
Company replied
Very good. Booked the holiday we wanted. Everything explained carefully and excellent post meeting communication. Very pleased with the friendly and professional attitude of the staff in Bognor Regis.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 London Road, PO21 1PY, Bognor Regis, United Kingdom
- 01243 887164
4.9
Excellent
908 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
always helpful especially with…
always helpful especially with individual requirements for travel Both David and Lucie helped us
May 6, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that our team could assist with your specific travel needs. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards
Hays Travel
Very good experience
Very good. Booked the holiday we wanted. Everything explained carefully and excellent post meeting communication. Very pleased with the friendly and professional attitude of the staff in Bognor Regis.
May 12, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that you booked the holiday you wanted with us. We appreciate your kind words regarding our team's friendly and professional attitude and service.
Kind Regards
Hays Travel
Always treated with respect from all…
Always treated with respect from all people in Bognor Regis ; they all go above and beyond their duty.
May 10, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to share your kind words. We are happy to hear you are always treated with respect. Thank you!
Kind Regards
Hays Travel
Friendly welcome and service
Friendly welcome and service - always have a laugh with the people in the Bognor branch which we always use for booking our holidays.
May 3, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to share your kind words. It's great to hear that you enjoy such a friendly welcome and service in our Bognor branch!
Kind Regards
Hays Travel
Kelsey at the Bognor office made my…
Kelsey at the Bognor office made my booking seamless.
May 9, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that your booking process was seamless. Thank you for your positive feedback; it means a lot to us.
I have visited Hays a few times over…
I have visited Hays a few times over the last couple of weeks.
I've booked a holiday, paid for another holiday and arranged travel insurance.
Nothing is too much trouble and all the staff are incredibly helpful and approachable
May 1, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that you found our team helpful and approachable during your visits. Thank you for allowing us to assist you with your holiday booking, payment, and travel insurance arrangements.
Staff grew
Staff grew, know what I'm looking for, and help in any way possible.
Great service very friendly.
May 1, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your kind words! It's great to know our team provides such helpful and friendly service, meeting your needs effectively.
Stress free booking
Lucie has been so good at organising a holiday for us that includes everything we wanted. Excellent communication. Really good to have somebody do the work. I usually book holidays myself but Lucie has certainly taken that stress and worry away. Can't wait for the holiday, so excited.
May 7, 2026
Reply from Hays Travel - Bognor Regis
We're so happy to hear that we could create the perfect holiday for you! It's great that our communication and organisation skills took away any stress. We hope you have a fantastic time!
Kind Regards
Hays Travel
Very very helpful
Very very helpful , always willing to go the extra mile to make your holiday perfect
May 5, 2026
Reply from Hays Travel - Bognor Regis
We are so happy to hear that we could provide such helpful support and make your holiday experience truly special. Thank you!
Kind Regards
Hays Travel
Excellent service from a very…
Excellent service from a very knowledgeable person who made the whole process extremely easy and stress free
May 5, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to share your experience. We're so happy to hear that our team made the process easy and stress-free for you.
Kind Regards
Hays Travel
Lucie gets you exactly what your looking for.
Lucie was very welcoming, We had been thinking about a cruise. We told Lucie what we wanted with a rough time when we wanted to go and being a group booking we needed it broken up into 3 bookings in 1 and all wanted to be next to each other.
Lucie had 2 different cruises in mind and spoke in depth about both and checked availability of us all being located next to one another on the dates we were after. Lucie was very patient with answering all our questions and found us exactly what we needed.
We will definitely go into Hays in the future and will be dealing with Lucie.
May 3, 2026
Reply from Hays Travel - Bognor Regis
Thank you so much for your lovely review - it was an absolute please to help with the family cruise. I'm sure you will all have an amazing time.
Staff in the Bognor Regis branch are…
Staff in the Bognor Regis branch are lovely. So helpful snd friendly. Thank you
May 3, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to share your experience. We're so happy to hear that our Bognor Regis branch was helpful and friendly.
David was very helpful and extremely…
David was very helpful and extremely knowledgable and was able to answer all our questions.
May 1, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave us this fantastic review! We're so glad to hear that our team was able to help you so well.
…great service in Bognor Regis store
Always book with Hays the Bognor Regis shop they are always very helpful and nothing is too much trouble for them . Wouldn't go anywhere else
May 2, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you booking with our Bognor Regis shop. We're so happy to hear that our team is helpful and that nothing is too much trouble. Thanks for the kind words.
Reply from Hays Travel - Bognor Regis
We appreciate you sharing that our team was helpful and people-oriented; we are grateful for your positive review.
Kind Regards
Hays Travel
Booked another cruise............
Booked another cruise............. P and O 2028 great value and service, David was brilliant as always.
April 30, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that you found great value and service during your booking for your cruise in 2028. We appreciate your positive feedback.
Kind Regards
Hays Travel
Excellent friendly service
Excellent friendly service. Extremely knowledgeable and helpful. Ability to tailor make holidays to suit personal circumstances was brilliant. Overall very difficult to fault. Well done.
April 29, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave such a complimentary review. We're so happy to hear that you found our service helpful and friendly, and tailored to your needs.
Kind Regards
Hays Travel
Reply from Hays Travel - Bognor Regis
Thank you for your kind feedback - David
Cruise booking made easy
Very efficient service
Have used Hays Travel before and will most certainly use them again.
Very friendly and knowledgeable in all matters relating to cruising.
Highly recommended.
April 22, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your kind words and are so happy to hear you received efficient service. We look forward to helping you with your future cruise plans! - David
Jacqueline was very helpful and managed…
Jacqueline was very helpful and managed my queries efficiently. she managed to book my flight on the same day without any problems.
April 16, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave us a review. We're so glad to hear that we were able to efficiently manage your booking and queries on the same day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.