I wanted to book a holiday around next year's eclipse and virtually all hotels or flights are fully booked already. Lucie spent 2 hours with me sorting out how we could do it with total patience, gre... See more
Company replied
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I wanted to book a holiday around next year's eclipse and virtually all hotels or flights are fully booked already. Lucie spent 2 hours with me sorting out how we could do it with total patience, gre... See more
Company replied
The staff are always very friendly in the Bognor branch and Shan went out of her way to make sure she found us a cabin on the cruise we wanted that suited us, especially as there were very few left. S... See more
Company replied
We always receive a first class service from Sian. So much so that we do not book directly with tour companies like Riviera. Using Hays gives us piece of mind
Company replied
We always book with Hays Bognor. The team are always fantastic and helpful. We try who book with Sian as she now knows all our likes and dislikes. We won’t use anywhere else. Great service.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
34 London Road, PO21 1PY, Bognor Regis, United Kingdom
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2nd time using Hays Travel Bognor Regis. Fantastic service!! Friendly assistants who have found me really good holidays on both occasions.
More than happy to recommend them.

Reply from Hays Travel - Bognor Regis
Very helpful, well informed and efficient staff, particularly Kelsey in the Bognor Regis office. We received very useful advice whilst booking a cruise holiday and nothing was too much trouble. I would not hesitate to recommend Hays Travel.

Reply from Hays Travel - Bognor Regis
We always book with our local Hays Travel in Bognor Regis. The whole team welcome you in and are extremely helpful and efficient… and have saved us some money on occasion too!

Reply from Hays Travel - Bognor Regis
Staff was really helpful and talk us through the booking process.

Reply from Hays Travel - Bognor Regis

Reply from Hays Travel - Bognor Regis
Have reached the age when booking anything on line is difficult. Called in at Hays and it was done in a flash.

Reply from Hays Travel - Bognor Regis
The in store advisor, Kersey , her patience, knowledge and persistence, to get us what we wanted.

Reply from Hays Travel - Bognor Regis

Reply from Hays Travel - Bognor Regis
We had nearly 2 hrs in talking with Sian
to find a good deal for a holiday for us she was very thorough with good attention to detail and as always very pleasant
We have now booked a holiday that appeals to us and at a price we can afford

Reply from Hays Travel - Bognor Regis
Helpful staff, not minding all our questions and a real quick transaction. Lucie’s a pleasant person to talk to and is knowledgeable in what she does. Thank you!

Reply from Hays Travel - Bognor Regis
Sian was very helpful and looked at all options with me before I chose what I wanted and the package was put together. Highly delighted, as always.

Reply from Hays Travel - Bognor Regis
I have been booking my holidays with Hays travel for the past year.I always make sure I see Sein (Sien).Her customer service is excellent.I always make sure she is there before I go in.She treats you like a friend.

Reply from Hays Travel - Bognor Regis
Efficient booking process for two holidays .
Kelsey helped me and a friend to book two very different holidays, understanding that we wanted to book separately whilst ensuring we both got a place on the same trip.

Reply from Hays Travel - Bognor Regis
The staff were very helpful i think the lady I asked to sort out the flight for me was called Kelsey she was brilliant she booked everything for me I'd definitely book through hays again couldn't fault them at all

Reply from Hays Travel - Bognor Regis
Kelsey was extremely helpful and found our perfect holiday . Would highly recommend Kelsey and Hayes travel .

Reply from Hays Travel - Bognor Regis
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