Hays Travel - Bognor Regis Reviews 

972
TrustScore 5 out of 5

4.9

34 London Road, PO21 1PY Bognor Regis, GB


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Rated 5 out of 5 stars

I wanted to book a holiday around next year's eclipse and virtually all hotels or flights are fully booked already. Lucie spent 2 hours with me sorting out how we could do it with total patience, gre... See more

Company replied

Rated 5 out of 5 stars

The staff are always very friendly in the Bognor branch and Shan went out of her way to make sure she found us a cabin on the cruise we wanted that suited us, especially as there were very few left. S... See more

Company replied

Rated 5 out of 5 stars

We always receive a first class service from Sian. So much so that we do not book directly with tour companies like Riviera. Using Hays gives us piece of mind

Company replied

Rated 5 out of 5 stars

We always book with Hays Bognor. The team are always fantastic and helpful. We try who book with Sian as she now knows all our likes and dislikes. We won’t use anywhere else. Great service.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 34 London Road, PO21 1PY, Bognor Regis, United Kingdom

  • 01243 887164

4.9

Excellent

TrustScore 5 out of 5

972 reviews

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4.9

All reviews

(972)

121,826 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful

June 25, 2026
Hays Travel - Bognor Regis logo

Reply from Hays Travel - Bognor Regis

Thank you for your feedback! - David

Rated 5 out of 5 stars

2nd time using Hays Travel Bognor…

2nd time using Hays Travel Bognor Regis. Fantastic service!! Friendly assistants who have found me really good holidays on both occasions.
More than happy to recommend them.

June 16, 2026
Hays Travel - Bognor Regis logo

Reply from Hays Travel - Bognor Regis

We're so happy you had a fantastic experience with us again! We appreciate your kind words and recommendation.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful

Very helpful, well informed and efficient staff, particularly Kelsey in the Bognor Regis office. We received very useful advice whilst booking a cruise holiday and nothing was too much trouble. I would not hesitate to recommend Hays Travel.

June 23, 2026
Hays Travel - Bognor Regis logo

Reply from Hays Travel - Bognor Regis

We're delighted to hear our team provided such helpful and efficient service for your cruise booking. Thank you for your kind recommendation!
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent service

We always book with our local Hays Travel in Bognor Regis. The whole team welcome you in and are extremely helpful and efficient… and have saved us some money on occasion too!

June 23, 2026
Hays Travel - Bognor Regis logo

Reply from Hays Travel - Bognor Regis

We truly appreciate your kind words! We are delighted to know our team consistently provides helpful and efficient service. Thank you for your loyalty!
Kind Regards
Hays Travel

Rated 5 out of 5 stars

As always most excellent service

As always most excellent service.
Highly recommended.

June 20, 2026
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Reply from Hays Travel - Bognor Regis

Thank you for your kind words! We are delighted to hear you had such a positive experience with us.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Have reached the age when booking…

Have reached the age when booking anything on line is difficult. Called in at Hays and it was done in a flash.

June 18, 2026
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Reply from Hays Travel - Bognor Regis

We're so happy to hear we could make booking easy for you! We appreciate your kind words.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

The in store advisor

The in store advisor, Kersey , her patience, knowledge and persistence, to get us what we wanted.

June 17, 2026
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Reply from Hays Travel - Bognor Regis

We are so pleased to hear we provided such excellent service. Thank you for sharing your positive experience!
Kind Regards
Hays Travel

Rated 4 out of 5 stars

Great service and help

We had nearly 2 hrs in talking with Sian
to find a good deal for a holiday for us she was very thorough with good attention to detail and as always very pleasant
We have now booked a holiday that appeals to us and at a price we can afford

June 9, 2026
Hays Travel - Bognor Regis logo

Reply from Hays Travel - Bognor Regis

Thank you for sharing your positive experience! We're so pleased we could help you find a fantastic holiday that suits your budget. We appreciate your kind words.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Helpful staff

Helpful staff, not minding all our questions and a real quick transaction. Lucie’s a pleasant person to talk to and is knowledgeable in what she does. Thank you!

June 8, 2026
Hays Travel - Bognor Regis logo

Reply from Hays Travel - Bognor Regis

We're so pleased to hear our team provided such helpful and knowledgeable service. Thank you for your wonderful feedback!
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Sicilian Adventure Number 2

Sian was very helpful and looked at all options with me before I chose what I wanted and the package was put together. Highly delighted, as always.

June 6, 2026
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Reply from Hays Travel - Bognor Regis

We are so glad we could help you find the perfect package. Thank you for your kind words!
Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very good customer service.

I have been booking my holidays with Hays travel for the past year.I always make sure I see Sein (Sien).Her customer service is excellent.I always make sure she is there before I go in.She treats you like a friend.

June 5, 2026
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Reply from Hays Travel - Bognor Regis

We are so pleased to hear you consistently have excellent experiences with us. We truly value your loyalty and appreciate your kind words.
Kind Regards
Hays Travel

Rated 4 out of 5 stars

Efficient holiday booking

Efficient booking process for two holidays .

Kelsey helped me and a friend to book two very different holidays, understanding that we wanted to book separately whilst ensuring we both got a place on the same trip.

June 2, 2026
Hays Travel - Bognor Regis logo

Reply from Hays Travel - Bognor Regis

We're so glad to hear you had such a positive experience booking your holidays! It's wonderful that we could assist you and your friend so effectively. Thank you for sharing your feedback.
Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff were very helpful i think the…

The staff were very helpful i think the lady I asked to sort out the flight for me was called Kelsey she was brilliant she booked everything for me I'd definitely book through hays again couldn't fault them at all

June 1, 2026
Hays Travel - Bognor Regis logo

Reply from Hays Travel - Bognor Regis

Thank you for your wonderful review! We are so glad to hear our team provided such brilliant service and we look forward to assisting you again.
Kind Regards
Hays Travel

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