I wanted to book a holiday around next year's eclipse and virtually all hotels or flights are fully booked already. Lucie spent 2 hours with me sorting out how we could do it with total patience, gre... See more
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The staff are always very friendly in the Bognor branch and Shan went out of her way to make sure she found us a cabin on the cruise we wanted that suited us, especially as there were very few left. S... See more
Company replied
We always receive a first class service from Sian. So much so that we do not book directly with tour companies like Riviera. Using Hays gives us piece of mind
Company replied
Another great experience booking a holiday. Unfortunately, the one that I had booked about a year ago had to be cancelled so Lucie David and Sean all spent time looking for me and I now have a great... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 London Road, PO21 1PY, Bognor Regis, United Kingdom
- 01243 887164
4.9
Excellent
969 reviews
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Very good experience
Very good. Booked the holiday we wanted. Everything explained carefully and excellent post meeting communication. Very pleased with the friendly and professional attitude of the staff in Bognor Regis.
May 12, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that you booked the holiday you wanted with us. We appreciate your kind words regarding our team's friendly and professional attitude and service.
Kind Regards
Hays Travel
Always treated with respect from all…
Always treated with respect from all people in Bognor Regis ; they all go above and beyond their duty.
May 10, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to share your kind words. We are happy to hear you are always treated with respect. Thank you!
Kind Regards
Hays Travel
Friendly welcome and service
Friendly welcome and service - always have a laugh with the people in the Bognor branch which we always use for booking our holidays.
May 3, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to share your kind words. It's great to hear that you enjoy such a friendly welcome and service in our Bognor branch!
Kind Regards
Hays Travel
Kelsey at the Bognor office made my…
Kelsey at the Bognor office made my booking seamless.
May 9, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that your booking process was seamless. Thank you for your positive feedback; it means a lot to us.
I have visited Hays a few times over…
I have visited Hays a few times over the last couple of weeks.
I've booked a holiday, paid for another holiday and arranged travel insurance.
Nothing is too much trouble and all the staff are incredibly helpful and approachable
May 1, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that you found our team helpful and approachable during your visits. Thank you for allowing us to assist you with your holiday booking, payment, and travel insurance arrangements.
Staff grew
Staff grew, know what I'm looking for, and help in any way possible.
Great service very friendly.
May 1, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your kind words! It's great to know our team provides such helpful and friendly service, meeting your needs effectively.
Stress free booking
Lucie has been so good at organising a holiday for us that includes everything we wanted. Excellent communication. Really good to have somebody do the work. I usually book holidays myself but Lucie has certainly taken that stress and worry away. Can't wait for the holiday, so excited.
May 7, 2026
Reply from Hays Travel - Bognor Regis
We're so happy to hear that we could create the perfect holiday for you! It's great that our communication and organisation skills took away any stress. We hope you have a fantastic time!
Kind Regards
Hays Travel
Very very helpful
Very very helpful , always willing to go the extra mile to make your holiday perfect
May 5, 2026
Reply from Hays Travel - Bognor Regis
We are so happy to hear that we could provide such helpful support and make your holiday experience truly special. Thank you!
Kind Regards
Hays Travel
Excellent service from a very…
Excellent service from a very knowledgeable person who made the whole process extremely easy and stress free
May 5, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to share your experience. We're so happy to hear that our team made the process easy and stress-free for you.
Kind Regards
Hays Travel
Lucie gets you exactly what your looking for.
Lucie was very welcoming, We had been thinking about a cruise. We told Lucie what we wanted with a rough time when we wanted to go and being a group booking we needed it broken up into 3 bookings in 1 and all wanted to be next to each other.
Lucie had 2 different cruises in mind and spoke in depth about both and checked availability of us all being located next to one another on the dates we were after. Lucie was very patient with answering all our questions and found us exactly what we needed.
We will definitely go into Hays in the future and will be dealing with Lucie.
May 3, 2026
Reply from Hays Travel - Bognor Regis
Thank you so much for your lovely review - it was an absolute please to help with the family cruise. I'm sure you will all have an amazing time.
Staff in the Bognor Regis branch are…
Staff in the Bognor Regis branch are lovely. So helpful snd friendly. Thank you
May 3, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to share your experience. We're so happy to hear that our Bognor Regis branch was helpful and friendly.
David was very helpful and extremely…
David was very helpful and extremely knowledgable and was able to answer all our questions.
May 1, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave us this fantastic review! We're so glad to hear that our team was able to help you so well.
Booked another cruise............
Booked another cruise............. P and O 2028 great value and service, David was brilliant as always.
April 30, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that you found great value and service during your booking for your cruise in 2028. We appreciate your positive feedback.
Kind Regards
Hays Travel
Reply from Hays Travel - Bognor Regis
Thank you for your kind feedback - David
Jacqueline was very helpful and managed…
Jacqueline was very helpful and managed my queries efficiently. she managed to book my flight on the same day without any problems.
April 16, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave us a review. We're so glad to hear that we were able to efficiently manage your booking and queries on the same day.
Reply from Hays Travel - Bognor Regis
We are delighted to hear that you had a great experience with our customer service and friendly office environment; we appreciate your feedback.
All the staff in the Bognor Regis…
All the staff in the Bognor Regis branch are brilliant.
Always very helpful and able to answer any questions or queries with have about the holidays that we book.
April 15, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your wonderful feedback regarding the Bognor Regis branch. We're so glad to hear that our team is always helpful and knowledgeable when you book your holidays.
No staff more like family
The staff are so friendly that they know exactly what we are looking for in a holiday. And Sian, bless her cotton socks, she can't do enough for you. She goes above and beyond. Every joliday weve had through Hays has been amazing.
April 7, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that our team's friendliness and dedication to finding you the perfect holiday shine through. Thank you for your kind words; we appreciate your continued trust in us.
I hadn't able to reserve my flights…
I hadn't able to reserve my flights with a deposit so had to go home for the full amount, not Hays fault but a bit annoying
April 5, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your feedback and are sorry for the trouble you experienced because a deposit option wasn't available for your flights. We'll review this situation.
It was so much easier and more…
It was so much easier and more enjoyable booking in store, questions answered , costs and what we wanted explored and resolved
April 9, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that booking in store was easier and more enjoyable for you. We appreciate you taking the time to share your positive experience with us.
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