Sarah - As always the personal touch. Aware of our preferences. Already done some background research before we came in so booking process smooth and efficient and above all else friendly. Gillian
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See what reviewers are saying
As usual our booking was effortless, brilliant expediente service. Superb staff giving us exactly what we wanted in a very knowledgeable and helpful way. It couldn't possibly be surpassed.
We had booked a holiday to Sri Lanka and Claire sorted out all the flights hotels for our big group proficiently. We had asked her to look out for another cheap holiday. Once found she contacted us st... See more
Company replied
Wonderful being able to sit down with travel agent face to face and not just a voice at the end of a telephone and discuss what our requirements are for our next holiday This company could not have b... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
St Andrews Court, BL1 1LD, Bolton, United Kingdom
- 01204 397367
4.9
Excellent
957 reviews
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Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. It is always a pleasure to see you and to book your holidays. We are sure you will have a great time in Cyprus. If you need anything before you go, you know where we are :)
Really helpful
The lady who took my booking was really helpful
and patient as I chopped and changed dates,.She made my booking easy and stress free no extras sales pitch just useful ideas
December 31, 2025
Reply from Hays Travel - Bolton
Thank you so much for your kind words. I am glad I got you all sorted. Hope you have the best time :)
Perfect result Sarah was our person who we met on…
Sarah was our person who we met on arrival in store she greeted us and took us to her desk we told her her what we would like she was very helpful went through several holidays was very informative knowledgeable about her subject and found us the holiday at a good price happy days
December 28, 2025
Reply from Hays Travel - Bolton
Thanks for your review it means a lot to us and our business. We are glad she managed to find you the perfect deal.
I wouldn’t book with these ever again
I wouldn’t book with these ever again, made my booking in the wrong email so I get no updates and they can’t change it. No correspondence and I go away in less than a month. No information for me to check my booking no help what so ever!!! Book with someone else!
June 20, 2025
Reply from Hays Travel - Bolton
So sorry to hear the frustration regarding your booking. As per conversation before we have a ticket system where we call our customers 28 days before travel. As this day fell on a Sunday and we was closed you would have been called today to discuss your booking/ tickets. Any questions in the future please give us a call and we can discuss any matters or frustrations.
Understood what i wanted very helpful
December 28, 2025
Reply from Hays Travel - Bolton
Thanks for your review. I am glad we managed to find you the right cruise for you. It will be here before you know it xx
Claire was engaging and showed a…
Claire was engaging and showed a genuine interest in finding the right outcome for me.
December 21, 2025
Reply from Hays Travel - Bolton
Thank you for your kind words regarding Claire's service. We ae glad she got you all sorted. Hope you enjoy x
Sarah is a legend - won’t use anyone else
Sarah is amazing and has been booking my holidays for years. We won’t use anyone else. She’s an absolute star, in 3 years she’s organized Africa, America & Asia for us! The last one was a multi destination with private transfers & she smashed it. That’s why she’s doing another one for 2026. I really can’t recommend her enough. I have also never met her, she’s done all this though email & phone calls, and I am not the easiest customer! Honestly she’s a legend.
December 11, 2025
Reply from Hays Travel - Bolton
Thank you so much for taking the time to review our service. I know when you came in a few weeks ago Sarah was covering in another branch so you missed her but I'm sure you will meet her one of these days. We want to say a massive thank you for booking with us and for your continued custom. We hope to see you again soon. Have a great Christmas and New Year :)
The warm and dry office
The warm and dry office that gave me respite from the persistent rain outside
December 9, 2025
Reply from Hays Travel - Bolton
Thank you for booking us on such a rainy day, we really appreciate your custom. If you need anything before you go you know where we are :)
Brandon was very helpful and we found…
Brandon was very helpful and we found exactly what we was looking for.
December 2, 2025
Reply from Hays Travel - Bolton
Thank you so much for taking the time to review my service. It was a pleasure to book your holiday for you. I'm sure you will have a great time in Lanzarote. I hope you have an amazing Christmas and New Year. And if I don't see you before you travel have a great time in Lanzarote :)
Friendly
Friendly, helpful staff who took the time to listen and was very helpful with our booking.
December 1, 2025
Reply from Hays Travel - Bolton
Thank you so much for taking the time to review our service. It is always a pleasure to book your holidays. If you need anything before you go you know where we are. Thank you for booking with us again :)
The service was excellent throughout
November 29, 2025
Reply from Hays Travel - Bolton
Thank you so much for taking the time to review my service, it was a pleasure to book your holiday for you. I'm sure you will have a great time in Fuerteventura. If you need anything in the mean time you know where I am :)
My experience at Hays travel yesterday…
My experience at Hays travel yesterday was a lovely experience helped by the most lovely and very experienced staff member it was just like talking to a very good friend.thank you very much.💓🏝️.
December 2, 2025
Reply from Hays Travel - Bolton
Thank you so much for your lovely feedback and for choosing to book again with us. We're glad to hear the booking experience in store was such a lovely experience and we hope you have an amazing holiday!
Gemma was extremely professional
Gemma was extremely professional, informative and helpful. A credit to herself and Hays travel.
November 28, 2025
Reply from Hays Travel - Bolton
Thanks for your kind words, its a great sounding trip. You will all have a fab time
As usual professional and helpful
November 23, 2025
Reply from Hays Travel - Bolton
Thank you so much for your kind review. It is always a pleasure to see you and to book your holidays. we are sure you will have a great time in Sorrento, if you need anything in the meantime you know where we are:)
We have used Hays travel many times…
We have used Hays travel many times before and the service has always been 1st class. This occasion was as always.
November 25, 2025
Reply from Hays Travel - Bolton
Thank you for your very kind review. It is always a pleasure to see you and book your holidays. If you need anything in the mean time you know where we are.
Brilliant customer care.
Brilliant customer care.. Nothing too much trouble
All details and questions answered the booking trouble free... NO hidden extras after booking
The friendly service was appreciated and the many efforts made to find the exact holiday we wanted was second to none.. Brilliant company
November 14, 2025
Reply from Hays Travel - Bolton
Thank you for the lovely words regarding Gemma's service. We are glad she could get you all booked and sorted. Have the best time :)
Excellent service
No problems booking, very pleasant polite and helpful lady would definitely recommend
November 9, 2025
Reply from Hays Travel - Bolton
Thank you for reviewing our service. We are glad Amanda got you all booked and sorted. Hope you have the best time.
Expert advice from experienced staff
Claire was fantastic knew exactly what we needed and experience helped with complicated booking going from different airports.
November 15, 2025
Reply from Hays Travel - Bolton
Thank you for taking the time to review our service. Claire will appreciate the kind words. If you need anything in the meantime we will be here to help :). Thank you for booking with us x
Very Helpful in sorting our holiday and…
Very Helpful in sorting our holiday and making sure all our requests were noted .
November 9, 2025
Reply from Hays Travel - Bolton
Thank you so much for your review. We are glad Claire got you all sorted :)
Friendly staff very helpful we always…
Friendly staff very helpful we always book our holidays here
November 9, 2025
Reply from Hays Travel - Bolton
Thank you so much, we appreciate your kind words
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