I was trying to find the perfect cruise and I was having trouble sorting it out. Carol rang me and even though it took her three hours to find the perfect one for me, she persisted until she found one... See more
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We had a little hiccup with our holiday booked through you with Easyjet. We had to completely change our holiday due to being disappointed with Easyjet customer service however your staff at the Bosco... See more
Company replied
I want to thank Teshany for sorting our holiday very quickly. She was really good at finding the holiday place we asked for, To tie up with my daughter inlaw holiday, So the last minute we are all t... See more
Company replied
Visited Rosie in Boscombe branch , to book a cruise and as always she was very helpful and friendly and makes it feel more like visiting a friend then going to a book a holiday .. really can’t recomme... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
624 Christchurch Road, BH1 4BP, Boscombe, United Kingdom
- 01202 232081
4.9
Excellent
382 reviews
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We were made to feel welcomed and…
We were made to feel welcomed and valid. We were listened to and were given useful information allowing us to make informed decisions
January 25, 2024
Reply from Hays Travel - Boscombe
What lovely words! Thank you for taking time to leave a review - it's very much appreciated! I am so pleased we were able to find you a great holiday deal, and look forward to seeing you in branch again soon.
Jo - Manager, Boscombe Branch
Brilliant just brilliant very helpful
January 23, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your lovely words - I am so pleased we were able to get you booked up!
Rosie - Assistant Manager, Boscombe Branch
I highly recommend Hays Travel Boscombe!
Sharon worked on my behalf to get the flights and hotel that I wanted to book. I can highly recommend Hays Travel Boscombe!
January 20, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your kind words - I am so pleased we were able to get you booked up!
Rosie - Assistant Manager, Boscombe Branch
I was very pleased with my booking rosie was very helpful helping me to book my holiday
Rosie was very helpful booking my holiday can't wait to go now
January 19, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your kind words - I am so pleased we were able to get you booked up!
Jo - Manager, Boscombe Branch
Booked my first cruise with Rosie she…
Booked my first cruise with Rosie she was extremely helpful able to answer all my question and made some useful suggestions. Would also like to mention Lilly (apprentice) I’m sure she will go far. Both lovely girls
January 18, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your kind words - I am so pleased we were able to get you & your friend sorted! I will make sure Rosie & Lilly are aware of your praise for them both!
Jo - Manager, Boscombe Branch
comunication though out the booking
January 18, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely words - we are so pleased to have helped you with your holiday choice!
Rosie - Assistant Manager, Boscombe Branch
Sharon , Hays Travel shining star.
My partner and I visited Hays Travel yesterday, and were met by the delightful Sharon.
We had in mind what type of cruise we wanted, but that was about it.
Well Sharon impressed us with her knowledge,honesty, and experience of cruising.
It’s very rare these days to come across someone who is so passionate about her job and who obviously enjoys it.
We both remarked as we left the shop, what a credit she is to her profession.
I have no doubt we will be contacting Sharon again when we look to book our next holiday.
January 17, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your kind words regarding Sharon's service - It looks like a fantastic trip! We look forward to seeing you in store again soon!
Rosie - Assistant Manager, Boscombe Branch
Sharon
Sharon, Jo and Rosie helped us with all our many queries and there was never any pressure to sell. The reason we like to book via travel agents is for peace of mind that we have made the right decision and they certainly did that.
January 14, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely words - we are so pleased to have helped you with your holiday choice! We look forward to seeing you ion store again soon!
Jo - Manager, Boscombe Branch
staff bent over backs to help
January 14, 2024
Reply from Hays Travel - Boscombe
Thank you for your feedback - I am so pleased we were able to get you sorted for your upcoming trip!
Jo - Manager, Boscombe Branch
Very helpful and extremely patient
Very helpful and extremely patient, so easy to book what I think was complicated but rosey was very calm and reassuring.
January 9, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your kind words regarding Rosie's service - I am so pleased she was able to get you & your family sorted...it looks like a fabulous trip!
Jo - Manager, Boscombe Branch
Reply from Hays Travel - Boscombe
Many thanks for your feedback! I am so pleased we were able to get you sorted - it all came together quite nicely in the end, didn;t it???
Jo - Manager, Boscombe Branch
Reply from Hays Travel - Boscombe
Thank you for your kind feedback We are so pleased that you were so happy with our service .We look forward to helping you again in the future.
Kind regards Sharon
The lady on the desk was very friendly…
The lady on the desk was very friendly and very helpful
December 28, 2023
Reply from Hays Travel - Boscombe
Thank you for your kind feedback We are so pleased that you were so happy with our service .We look forward to helping you again in the future.
Reply from Hays Travel - Boscombe
Thank you very much for your review!
We look forward to seeing you in branch soon!
Rosie - Assistant Manager Boscombe Branch
Helpful information we given on our last visit to obtain Travel Insurance
As always very friendly competent and we were very satisfied with our visit to Hays on the last occasion and the help we were given
November 14, 2023
Reply from Hays Travel - Boscombe
Thank you so much for your lovely review! It is always a pleasure to see you in the shop!
Rosie - Assistant Manager, Boscombe
Great experience
Great experience . Happy to help and advise nothing was too much trouble regarding adjusting holiday to fit around our needs . Thank you lily
November 15, 2023
Reply from Hays Travel - Boscombe
Thank you very much for your review!
We look forward to seeing you in branch soon!
Rosie - Assistant Manager Boscombe Branch
Rosie was very good and helpful and…
Rosie was very good and helpful and contacted P&O about flights, use of CPAP machine etc.
She did take a long time but everything was done in the end.
November 20, 2023
Reply from Hays Travel - Boscombe
Thank you very much for your review!
We look forward to seeing you in branch soon!
Rosie - Assistant Manager Boscombe Branch
Travel to USA
Rosie was so efficient, even when I went to pay for my travel and pick up some currency. I arrived during lunch, and they were closing for lunch, she let me in to finish all my transactions, because I didn't live near. Thank you Hays travel. I booked my son and Grandsons for long weekend in Rome in the summer. Again, smooth sailing from start to finish.
November 15, 2023
Reply from Hays Travel - Boscombe
Thank you very much for your review!
We look forward to seeing you in branch soon!
Rosie - Assistant Manager Boscombe Branch
Have booked with Hays before & more…
Have booked with Hays before & more than happy again with the fantastic service from Rosie & team who go above & beyond to make sure you get your perfect holiday.Highly recommend.
November 11, 2023
Reply from Hays Travel - Boscombe
Thank you so much for your lovely review! It is always a pleasure to see you in the shop - glad we could get you booked up for another great trip!
Rosie - Assistant Manager, Boscombe
I'm going to Italy
Sharon was amazing. Within minutes she had my perfect holiday from a brochure. I booked and paid deposit that day. So excited and really impressed with the holiday deal.
November 8, 2023
Reply from Hays Travel - Boscombe
Thank you for your kind feedback. I am so please that you are happy with the service you received .
I look forward to seeing you soon.
Regards Sharon
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