I was trying to find the perfect cruise and I was having trouble sorting it out. Carol rang me and even though it took her three hours to find the perfect one for me, she persisted until she found one... See more
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We had a little hiccup with our holiday booked through you with Easyjet. We had to completely change our holiday due to being disappointed with Easyjet customer service however your staff at the Bosco... See more
Company replied
I want to thank Teshany for sorting our holiday very quickly. She was really good at finding the holiday place we asked for, To tie up with my daughter inlaw holiday, So the last minute we are all t... See more
Company replied
Visited Rosie in Boscombe branch , to book a cruise and as always she was very helpful and friendly and makes it feel more like visiting a friend then going to a book a holiday .. really can’t recomme... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
624 Christchurch Road, BH1 4BP, Boscombe, United Kingdom
- 01202 232081
4.9
Excellent
382 reviews
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Rosie in Boscombe was patient
Rosie in Boscombe was patient, helpful and made the whole process a breeze- we have found the perfect holiday and the whole family is looking forward to it. Could not be happier with the service. Highest standards of customer care was given
March 22, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely review! We really appreciate you taking time to leave the review!
Rosie - Assistant Manager, Boscombe
Reply from Hays Travel - Boscombe
Thank you so much for these kind words! I am so pleased we were able to get you booked up for a great holiday!
Rosie - Assistant Manager, Boscombe Branch
Friend l professional and helps get…
Friend l professional and helps get best price always .
March 1, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely review! We really appreciate you taking time to leave the review!
Rosie - Assistant Manager, Boscombe
The agent Sharon was terrific
The agent Sharon was terrific. She worked so hard to get us exactly the holiday we were hoping for.
She was extremely knowledgeable, very patient and friendly
March 2, 2024
Reply from Hays Travel - Boscombe
Thank you for your feedback - we really appreciate you taking time to leave the review!
Rosie - Assistant Manager, Boscombe
Efficient pleasant quick
February 28, 2024
Reply from Hays Travel - Boscombe
Thank you for your feedback - we really appreciate you taking time to leave the review!
Rosie - Assistant Manager, Boscombe
Great service and very helpful staff
Great service and very helpful staff, especially Jo. The experience was amazing, we were able to talk freely about what we wanted, and Jo was able to find affordable holiday for us.
February 28, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely review - I am so pleased that Jo was able to get you booked up on a great holiday!
Rosie - Assistant Manager, Boscombe Branch
very helpful young lady
very helpful young lady, Rosie. did everything quickly and efficiently for me to get what I needed.
February 25, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your review! So pleased Rosie was able to find you the right holiday!
Jo - Manager, Bosocmbe
Friendly Rosie
Rosie was very friendly and helpful finding us a fabulous deal. Rosie was very good sorting out any issues that occurred during our booking. We were well looked after by all the staff in the Boscombe branch.
February 16, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely review - I am so pleased that Rosie was able to get you booked up on a great holiday!
Jo - Manager, Boscombe Branch
Very helpful staff
February 21, 2024
Reply from Hays Travel - Boscombe
Thank you for your review - we really appreciate you taking time to leave it!
Jo - Manager, Boscombe Branch
Sharon was very helpful and…
Sharon was very helpful and co-ordinated flights with my sisters booking. Had good knowledge of where we were travelling. Nothing to much trouble.
February 4, 2024
Reply from Hays Travel - Boscombe
Thank you for taking time to leave a review - I am so pleased Sharon was able to sort your trip out!
Jo - Manager, Boscombe Branch
Staff are super friendly and extremely…
Staff are super friendly and extremely helpful.
Would recommend if your looking to book a holiday, staff are very knowledgeable
February 11, 2024
Reply from Hays Travel - Boscombe
Thank you for yoru lovely review - it's always a pleasure to see you in the branch!
Jo - Manager, Boscombe Branch
There are so very nice in thete
February 11, 2024
Reply from Hays Travel - Boscombe
Thank you for your feedback - we really appreciate you taking time to leave the review!
Jo - Manager, Boscombe
Santorini
I’m going to a wedding in Santorini and didn’t know the area.
Sharon (Boscombe) has sorted it all for me, with transfers. Which has taken all the stress out of looking around. Relieved to have it booked..
February 4, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your positive review - so pleased that Sharon was able to get you sorted out! I hope you have a fabulous time at the wedding!
Jo - Manager, Boscombe Branch
I was not an easy customer in the fact…
I was not an easy customer in the fact that I changed the criteria once and then asked for several quotes for different hotels. But my customer advisor never once made me feel like I was a pain or that my requests were too much effort.
February 10, 2024
Reply from Hays Travel - Boscombe
Thank you so much for taking the time to post this review - Lilly's hard work paid off and she found you the perfect family trip!
Jo - Manager, Boscombe Branch
I found rosie to be professional…
I found rosie to be professional helpful and conscientious in my dealings with her. She is a credit to your company
February 8, 2024
Reply from Hays Travel - Boscombe
Thank you for taking time to leave a review! It is much appreciated and I am so pleased that Rosie was able to find you a holiday!
Jo - Manager, Boscombe Branch
Loved the attention to detail
January 30, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your review! I am so pleased Rosie was able to get you booked up!
Jo - Manager, Boscombe Branch
Rosie is professional and friendly
Rosie is professional and friendly. She is great for giving personal tips based on her travel experiences. She emailed us further information and was happy to look up information that we requested too. She is smiley and friendly. This was my second time using Hays in Boscombe and I requested Rosie based on the above.
February 3, 2024
Reply from Hays Travel - Boscombe
This is great to hear! Thank you so much for taking time to leave your feedback, it's very much appreciated, as is your continued custom!
Jo - Manager, Boscombe Branch
Lilly very friendly and helpful
February 3, 2024
Reply from Hays Travel - Boscombe
Thank you very much for your review on booking your holiday with Lilly - I am so pleased she was able to get it all booked up for you!
Jo - Manager, Boscombe Branch
Excellent service
Really helpful staff (Charlotte & Jo) especially for first time cruisers
Answered questions even if they were probably obvious!
Impressed that cruise price was identical to the same if I’d booked on line.
Would definitely use again
January 30, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely review! I am so pleased we could get you booked up on your first cruise...here's to many more!
Jo - Manager, Boscombe Branch
Excellent advice given.
Gave good advice based on her own experience and knowledge of the area, which helped us make a decision on where to go for a city break.
Sharon gave us lots of information on what to do and how to get around the Island. It sounded so great we decided to go for 7 days rather than 4days.
Excellent service.
January 25, 2024
Reply from Hays Travel - Boscombe
Thank you very much for your review! I am so pleased that Sharon was able to assist in getting you booked up - you will have a fabulous time!
Jo - Manager, Boscombe Branch
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