I was trying to find the perfect cruise and I was having trouble sorting it out. Carol rang me and even though it took her three hours to find the perfect one for me, she persisted until she found one... See more
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We had a little hiccup with our holiday booked through you with Easyjet. We had to completely change our holiday due to being disappointed with Easyjet customer service however your staff at the Bosco... See more
Company replied
I want to thank Teshany for sorting our holiday very quickly. She was really good at finding the holiday place we asked for, To tie up with my daughter inlaw holiday, So the last minute we are all t... See more
Company replied
Visited Rosie in Boscombe branch , to book a cruise and as always she was very helpful and friendly and makes it feel more like visiting a friend then going to a book a holiday .. really can’t recomme... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
624 Christchurch Road, BH1 4BP, Boscombe, United Kingdom
- 01202 232081
4.9
Excellent
382 reviews
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Sharon was patient
Sharon was patient, understanding and supported me. What should have been a simple process ended up taking longer but Sharon was brilliant. Thank you.
July 6, 2024
Reply from Hays Travel - Boscombe
We're so glad to hear that you had a positive experience. We appreciate your kind words about Sharon's patience, understanding, and support. We strive to provide excellent customer service and we're happy to hear that Sharon was able to help you.
Kind regards Sharon
Excellent service, went above and beyond
Excellent service.. Very helpful and resourceful.
Have some very handy hints and tips too
July 14, 2024
Reply from Hays Travel - Boscombe
We're thrilled to hear you found our service excellent and helpful. We appreciate your kind words and are glad you found our hints and tips useful.I look forward to helping you again for your cruise in February to the Caribbean.Kind regards Sharon
Excellent service
Excellent service from Kelly for our 2025 holiday, and from Sharon for the September 2024 vacation. The staff are all friendly and approachable.
July 2, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your kind feedback, we really appreciate it. We look forward to booking any future holidays.
Best wishes,
Sharon.
Not an experienced holiday maker so was…
Not an experienced holiday maker so was very impressed with Roise, who took the her time and experience to deal with booking my holiday, highly recommended!!!
June 26, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely review! I really appreciate your feedback!
Best wishes - Rosie, Assistant Manager - Boscombe
Professional and efficient service
June 12, 2024
Reply from Hays Travel - Boscombe
Thank you for your kind Review! We really appreciate your feedback.
Best wishes, Rosie, Assistant Manager - Boscombe.
Reply from Hays Travel - Boscombe
Thank you for your lovely review! We really appreciate your feedback.
Best wishes, Rosie - Assistant Manager, Boscombe
Reply from Hays Travel - Boscombe
Thank you for your lovely review! I am so pleased Lilly was able to get you all booked up!
Best wishes
Rosie - Assistant Manager - Boscombe
Reply from Hays Travel - Boscombe
Thank you for your feedback - it's really appreciated!
Rosie - Assistant Manager, Boscombe Branch
So easy to source and arrange a…
So easy to source and arrange a holiday, give you great peace of mind and the staff are excellent.
May 15, 2024
Reply from Hays Travel - Boscombe
Thank you for your kind review, it is always so lovely to see you in branch. We hope you have a great holiday!
Best wishes, Rosie - Assistant Manager, Boscombe
Reply from Hays Travel - Boscombe
Thank you for your feedback - it's really appreciated!
Rosie - Assistant Manager, Boscombe Branch
Our travel agent Josephine made every…
Our travel agent Josephine made every effort with professionalism and politeness. She helped us in everything.
April 24, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your lovely words! I am sure you guys are going to have a fun time on your trip, and your wife will enjoy speaking her native tongue for a few days!!!
Jo - Manager - Boscombe Branch
Reply from Hays Travel - Boscombe
Thank you so much for your lovely words! I am so pleased we were able to get you sorted on your trip.
Best wishes, Rosie - Assistant Manager, Boscombe Branch
Good service
Phone answered quickly and professional. Knowledgable about my enquiry.
Friendly and helpful
April 23, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your lovely words! I am so pleased we were able to get you sorted on your trip.
Best wishes, Rosie - Assistant Manager, Boscombe Branch
Reply from Hays Travel - Boscombe
Thank you so much for your feedback! I am so pleased that Rosie was able to find you a great trip!
Regards - Jo - Manager, Boscombe Branch
Information provided and request dealt…
Information provided and request dealt with efficiently
April 23, 2024
Reply from Hays Travel - Boscombe
Thank you so much for your feedback! I am so pleased I was able to get you all sorted - it will be a great way to celebrate a special birthday!
Jo - Manager, Boscombe Branch
Hays provided a friendly complete service.
Hays provided a complete service so we did not have to think of anything to do to prepare for our holiday. Although we booked a Tui holiday, Hays could have offered other additional hotels if needed.
We received a friendly and thorough service from Lilly at the Boscombe branch.
April 3, 2024
Reply from Hays Travel - Boscombe
Thank you so much for these kind words! I am so pleased Lilly was able to get you booked up for a great holiday!
Rosie - Assistant Manager, Boscombe Branch
A relaxing experience
Our agent was patient, full of understanding and went to great lengths to make sure that we had exactly what we wanted. She was caring and very clear about everything, giving us confidence with the booking.
March 28, 2024
Reply from Hays Travel - Boscombe
Thank you for your lovely feedback! We really appreciate you taking time to leave the review!
Rosie - Assistant Manager, Boscombe
Reply from Hays Travel - Boscombe
Thank you for your lovely review! We really appreciate you taking time to leave the review!
Rosie - Assistant Manager, Boscombe
My Booking Experience at Hays Travel
I find that when I book a holiday at Boscombe branch it's always an enjoyable experience. They listen to my needs and what cruise I want and sort everything out for me..the follow up afterwards is also excellent..Thank you for your help.
March 26, 2024
Reply from Hays Travel - Boscombe
Thank you for your kind feedback! We really appreciate you taking time to leave the review!
Rosie - Assistant Manager, Boscombe
Jo was brilliant
Jo was so knowledgeable, helpful and patient with our booking which was not straightforward. Superb service
March 28, 2024
Reply from Hays Travel - Boscombe
Thank you for your kind review! We really appreciate you taking time to leave the review!
Rosie - Assistant Manager, Boscombe
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