Hays Travel - Bradford Reviews 

615
TrustScore 5 out of 5

4.9

Kirkgate shopping centre, BD1 1QT Bradford, GB


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Rated 5 out of 5 stars

Lyndsey at your Bradford store in Broadway! She was so genuinely lovely, very, very informative & really looked after us. We have now booked our very first cruise with you & needed some good adv... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service!! Incredible amazing staff who go above & beyond in providing total customer satisfaction!! I choose Hays everytime. Trustworthy, good value & never fail to deliver 👏 Oli... See more

Company replied

Rated 5 out of 5 stars

Went in to book a holiday as not been away for a while due to family reasons came out having got 2 breaks booked very happy the booking process very smooth and efficient

Company replied

Rated 5 out of 5 stars

The only reason I have Facebook is for the Hays Holiday suggestions but even then I will always e-mail Hays Bradford to see if they can do it as the Staff there(Massive shout out to Lyndsey and Oliv... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Kirkgate shopping centre, BD1 1QT, Bradford, United Kingdom

  • 01274 965 995

4.9

Excellent

TrustScore 5 out of 5

615 reviews

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4.9

All reviews

(615)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

It was my first time booking a holiday

It was my first time booking a hotel and they done it all for me without any hassle or anything

December 18, 2025
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

It was a pleasure booking your holiday :) Thank you for your feedback - Abigail

Rated 5 out of 5 stars

The staffs are brilliant and helpful…

The staffs are brilliant and helpful I'd recommend the hays travel branch

December 8, 2025
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Reply from Hays Travel - Bradford

Thank you for your feedback and also for your google review you completed based on my service :) It was a pleasure booking your holiday - Olivia

Rated 5 out of 5 stars

Holiday booking made easy

Chloe made booking our holiday to madeira extremely easy and was very thorough in making sure we had everything we needed. Couldn't ask for more. Extremely knowledgeable and very efficient.

November 30, 2025
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Reply from Hays Travel - Bradford

Thank you for your feedback , It was a pleasure booking your holiday :) Chloe

Rated 5 out of 5 stars

TimW

Abigail was very friendly and professional

December 4, 2025
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback it was a pleasure booking your holiday :) - Abigail

Rated 3 out of 5 stars

Unble to give quotes or take Google pay

Staff are very pleasant and helpful with good knowledge.

I called in to enquire about a trip to Dublin. I don't carry my cards with me as I have Google pay advisor found a holiday for me, but as they are unable to take Google pay,(other travel companies take Google pay in store) could only give me a screenshot of deal. I said I would return the next day with a payment card. The had to rebook the trip and the flight prices had changed. I don't see why they can't give you a quote even if it's only valid for a limited time.

December 3, 2025
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Reply from Hays Travel - Bradford

Hello Mr Jackson, thank you for your time today talking to me about this review. I am sorry we do not accept Google pay on the travel side of things, and this should have been explained to you better. And again, I apologise that the quote you were given should have been explained better to you. Thank you for booking with hays Travel Bradford and hopefully this will not deter you from booking with us again. Lyndsey (Manager)

Rated 5 out of 5 stars

The staff at Hays Travel are so friendly and knowledgeable

The staff at Hays Travel are so friendly and helpful. Chloe who booked our holiday is so knowledgeable and offered us great advice when we asked about flight times and package deals.

Chloe gave us great advice about the airport lounge before boarding, which is something we hadn’t thought about before. We decided to book it and realised that it would be a great start to our holiday. Thank you Hays you were really helpful

November 29, 2025
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Reply from Hays Travel - Bradford

Thank you for your lovely feedback! :) It is always a pleasure booking your holidays - Chloe

Rated 5 out of 5 stars

The staff at your Bradford branch are…

The staff at your Bradford branch are brilliant , it’s a pleasure to deal with them ,broadway centre Bradford .

November 28, 2025
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you so much for your lovely feedback :) Lyndsey

Rated 5 out of 5 stars

Lyndsey is so helpfull,polite she…

Lyndsey is so helpfull,polite she sorted me out with anouther fantastic holiday.will always book with Hayes thank you.

November 24, 2025
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Reply from Hays Travel - Bradford

Thank you so much for your lovely feedback Stephen. I always like sorting out your holidays :) Lyndsey

Rated 5 out of 5 stars

East booking

Lyndsey was very friendly and polite. Really helped make our choice for our holiday. She appeared very experienced and was knowledgeable on the area we chose. She called when we agreed and we booked over the phone. Very easy and convenient. She answered any questions we had and even helped download the app

November 23, 2025
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Reply from Hays Travel - Bradford

Thank you Sarah for you lovely feedback and hope you have the best time in Greece! Lyndsey :)

Rated 5 out of 5 stars

from entering the shop the staff were…

from entering the shop the staff were so friendly and attentive olivia took us through the options and got our holiday booked first time we have booked through hayes travel but will not be the last

November 20, 2025
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Reply from Hays Travel - Bradford

Thank you for your lovely comments it was a pleasure to book your holiday :) - Olivia

Rated 1 out of 5 stars

It wasn’t good too wait soo long to get…

It wasn’t good too wait soo long to get check in it was bad service really bad service

October 26, 2025
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Reply from Hays Travel - Bradford

I am sorry to hear about your experience on holiday and in branch, I hope our conversation today has made you feel a bit more reassured and you can book further holidays with us in branch - Olivia

Rated 5 out of 5 stars

The staff was very helpful and patient…

The staff was very helpful and patient in helping me choosing my holiday.

November 11, 2025
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Reply from Hays Travel - Bradford

Thank you for your feedback , It was a pleasure booking your holiday :) -Chloe

Rated 5 out of 5 stars

Went in with no idea where to go

Went in with no idea where to go. Olivia was very patient and understanding with 4 adults and 2 children to cater for. She weighed up our needs as to what we wanted and didn’t want. She was soon on it and in no time at all we had our holiday booked, meeting all our requests. Would definitely recommend Hays travel.

November 9, 2025
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Reply from Hays Travel - Bradford

Thank you for your lovely comments it was a pleasure to book your holiday :) - Olivia

Rated 5 out of 5 stars

Corfu 2026

Lovely sales advisor who was very knowledgeable and smoothly sorted my holiday out

November 2, 2025
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday - Abigail

Rated 5 out of 5 stars

Perfect from start to finish Anna-Jo…

Perfect from start to finish Anna-Jo was very helpful and had great customer service made the whole process so easy

November 7, 2025
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your feedback :) It was a pleasure booking your holiday - Anna-Jo

Rated 5 out of 5 stars

Always a very entertaining experience…

Always a very entertaining experience when we visit Lyndsey and staff at Bradford store. Only go in to query a holiday but often end up booking one🤗

November 6, 2025
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Reply from Hays Travel - Bradford

Hi Alice, thank you so much for your lovely feedback :) As always I love sorting out your holidays :) Lyndsey

Rated 5 out of 5 stars

Helpful

I am happy with the hoiladay and price I was quoted and the travel agent was most helpful when I ask any questions and I felt really good I had book the right hoiladay for my family

October 28, 2025
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you for your lovely feedback - Phoebe :)

Rated 5 out of 5 stars

The fact the travel rep Chloe got me…

The fact the travel rep Chloe got me sorted with my holiday fast & helpfully made me extremely happy with my booking experience. I will definitely return to the Broadway branch & hopefully book with your company & consult with Chloe again.

November 3, 2025
Hays Travel - Bradford logo

Reply from Hays Travel - Bradford

Thank you so much for your lovely feedback and I am happy i was able to get you all sorted - Chloe :)

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