Lyndsey at your Bradford store in Broadway! She was so genuinely lovely, very, very informative & really looked after us. We have now booked our very first cruise with you & needed some good adv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Outstanding customer service!! Incredible amazing staff who go above & beyond in providing total customer satisfaction!! I choose Hays everytime. Trustworthy, good value & never fail to deliver 👏 Oli... See more
Company replied
Went in to book a holiday as not been away for a while due to family reasons came out having got 2 breaks booked very happy the booking process very smooth and efficient
Company replied
The only reason I have Facebook is for the Hays Holiday suggestions but even then I will always e-mail Hays Bradford to see if they can do it as the Staff there(Massive shout out to Lyndsey and Oliv... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Kirkgate shopping centre, BD1 1QT, Bradford, United Kingdom
- 01274 965 995
4.9
Excellent
615 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This will be our 6th holiday in 4 years…
This will be our 6th holiday in 4 years with hays travel, great staff and great service. Couldn’t recommend them more.
January 20, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback , It was a pleasure booking your holiday again :) - Abigail
THE SERVICE THAT WE HAVE HAD FROM HAYS…
THE SERVICE THAT WE HAVE HAD FROM HAYS TRAVEL HAS BEEN BRILLIANT.VERY HELPFUL STAFF.
January 18, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback :) t was a pleasure booking your holiday - Olivia
Always helpful and friendly in finding…
Always helpful and friendly in finding us our next holiday
January 26, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback :) It was a pleasure booking your holiday - Abigail
Brilliant staff etc
January 25, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback :) It was a pleasure booking your holiday - Lyndsey
Excellent service I always book
Excellent service I always book
With hays travel the staff are really friendly and they always make you feel comfortable I always come out smiling thankyou lovely ladies at broadway Bradford x
January 23, 2026
Unprompted review
Reply from Hays Travel - Bradford
Thank you for your feedback :) It was a pleasure booking your holiday - Lyndsey
Reply from Hays Travel - Bradford
Thank you for your feedback :) It was a pleasure booking your holiday - Lyndsey
Lindsay who served us really listened…
Lindsay who served us really listened to our needs and took the time to find us a holiday that suited our needs . She’s a credit to the company.
January 12, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback :) It was a pleasure booking your holiday - Lyndsey
Customer service was excellent went…
Customer service was excellent went above and beyond to find the right holiday for us
January 17, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback :) It was a pleasure booking your holiday - Lyndsey
Yes booked 3 trips for myself and friend we were delta with quickly and very friendly and helpful staff thankyou
Yes booked 3 trips
January 16, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback , It was a pleasure booking your holiday :) Abigail
The young lady that help me with my…
The young lady that help me with my holiday was excellent
January 16, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback , It was a pleasure booking your holiday :) Anna-Jo
The agent was friendly helpful
The agent was friendly helpful
As the agent's always are at hays travel Bradford now in the Broadway shopping centre Bradford
January 8, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback , It was a pleasure booking your holiday :) - Abigail
Cruise check in
Did all our checking in for our upcoming cruise and sorted everything for us which made it less stressful as we are not very good with computers
January 6, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback :) - Abby
Very helpful patient and professional…
Very helpful patient and professional nothing was too much trouble.
January 9, 2026
Reply from Hays Travel - Bradford
Thank you for your feedback :) It was a pleasure booking your holiday- Olivia
I couldn’t be happier with the help I…
I couldn’t be happier with the help I received. Lindsey really took the time to understand what I was looking for and found the perfect holiday to match my needs and budget. The whole process was easy and stress-free, and their knowledge and recommendations were incredibly helpful. I felt supported every step of the way and would absolutely recommend them to anyone looking for help planning a holiday.
January 6, 2026
Reply from Hays Travel - Bradford
Thank you so much for your lovely feedback I was happy to get your family holiday all sorted :) Lyndsey
Always get great service when we book…
Always get great service when we book there ,Olivia was fantastic as usual
January 5, 2026
Reply from Hays Travel - Bradford
Thank you so much for your lovely comments always a pleasure booking your holidays :) - Olivia
Very good and helpful staff and very…
Very good and helpful staff and very patient wile seeing if we could all have same time off
January 4, 2026
Reply from Hays Travel - Bradford
Thank you so much for your lovely comments. I was happy to get you something sorted for you and your family :) Lyndsey
First class service
Lyndsey knew exactly what type of holiday we wanted. She's always our 'go to ' when we plan to travel. She always goes the extra mile and finds us something special.
January 4, 2026
Reply from Hays Travel - Bradford
Thank you so much for your comments! I love finding you the perfect holidays :) Lyndsey
Reply from Hays Travel - Bradford
Thank you Christopher for your lovely feedback :) Anna-Jo
First time using Hayes but won’t be the last
It was a joy to be served by Abigail. She was very knowledgeable and easy to talk to. I was quite impressed. By the way she did everything. I was very happy with the situation.
December 31, 2025
Reply from Hays Travel - Bradford
Thank you for your feedback , It was a pleasure booking your holiday :) - Abigail
A first experience of booking a coach…
A first experience of booking a coach holiday , found it a good and helpful experience
December 17, 2025
Reply from Hays Travel - Bradford
Thank you for your feedback :) It was a pleasure booking your holiday - Abigail
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.