Hays Travel - Braehead Reviews 

1,170
TrustScore 5 out of 5

4.9

Unit 3 The Braehead Shopping Centre, G51 4BP Braehead, GB


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Rated 5 out of 5 stars

We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more

Rated 5 out of 5 stars

Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more

Company replied

Rated 5 out of 5 stars

once again a wonderful experience. This time booking a multi centre trip to Germany Diane couldn't have been more helpful. This is the fourth time I've booked a holiday with Hays and each time it has... See more

Company replied

Rated 5 out of 5 stars

Hays have been amazing at booking me and my family on our dream holiday. Michaela was very helpful and patient with us in the process of choosing our hotel in NYC - ensuring we got exactly what we w... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom

  • 01413198933

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,170)

123,616 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service!!

Sarah provided lots of information regarding our resort and was extremely helpful with any questions we had regarding our booking

February 20, 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for the kind words, can't wait to hear how your holiday goes! xx

Rated 5 out of 5 stars

First time using Hays to book holiday

First time using Hays to book holiday. Pleasant welcome and informative advice. The Hays rep was experienced and knowledgable about the places we wanted to visit.

February 12, 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for choosing us :)

Rated 5 out of 5 stars

A shout out to Michaela and her expertise

What a great time I had booking a holiday for next year with the girls at the Braehead branch. Michaela was soo helpful and made sure I got everything that I asked for and more because of her expertise.
She was as excited as I was when we finalised the booking. Thank you so so much for all your help and can’t wait to come in and book another one x

February 18, 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for the great feedback :)

Rated 5 out of 5 stars

Diane is a fabulous representative for…

Diane is a fabulous representative for Hays travel. Very friendly, knowledgeable and informative when we were looking for a specific cruise. She trawled through many cruises to find one we wanted. Definitely an asset to your company. Will be using Hays travel for future holidays!

February 6, 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Great to hear thank you :)

Rated 5 out of 5 stars

Aleysha was very patient with us

Aleysha was very patient with us. We had been in to see her three times before we finally booked. She was very helpful and it was so nice to have all the paperwork sorted by her. A very pleasant experience

February 12, 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

thank you for the kind words i look forward to hearing about your trip

Rated 5 out of 5 stars

Booking a holiday with Laura

Me and my partner came in to book for my birthday in November so we got called over to desk by a lovely girl called Laura. I explained to her that I had chosen hotels and got prices online and if she could re price them and see what prices she gets. She was amazing from start to finish so friendly funny cheery bubbly and just a great person. Definitely recommend speaking to Laura if you go in hays travel braehead are lucky to have her

February 3, 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Lovely to hear this we will let Laura know :)

Rated 5 out of 5 stars

Your colleague Laura gave us the…

Your colleague Laura gave us the holiday of our choice within minutes and at a lower cost too . Promising to forward our seating and boarding passes when they become available .

February 3, 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Amazing thank you :)

Rated 5 out of 5 stars

Easy to book

Staff member Sarah was amazing, very informative, articulate, professional, friendly and found us a perfect family holiday.

Very happy customers

February 5, 2026
Hays Travel - Braehead logo

Reply from Hays Travel - Braehead

Thank you for your kind words and for booking with me, I look forward to hearing how your holiday goes! x

Rated 5 out of 5 stars

The staff picking up from my previous…

The staff picking up from my previous visit, where they had found the particular hotel we were looking for.
This made the booking very straight forward as we now had dates and a budget.
Could not have been more helpful and assisted with purchasing of more Euros on to my Hays Mastercard.

February 3, 2026
Rated 5 out of 5 stars

A very easy experience

A very easy experience. The staff are very helpful, knowledgeable and friendly. I was a little anxious because it is a long time since I travelled abroad and everything was explained to me.

January 26, 2026
Rated 5 out of 5 stars

October 2026 Holiday

Yesterday (Saturday 31st January) my partner and I went into your Braehead store to enquire about October Holidays. Both of us work in education so we were really going to look to see what was available - Diane who attended to us was excellent. She understood our requests and ensured she tried to tailor our needs/wants. From start to finish, Diane was very attentive, made excellent suggestions and gave us honest reviews and personal recommendations. These personal touches made it very easy for us to decide to go ahead and book. We normally shop with one of your competitors but I can say with absolute certainty that I will be looking forward to repeating our custom again. Diane is an asset to your company! Thank you for you excellent customer service, it didn't go unnoticed.

February 1, 2026

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