We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more
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Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more
Company replied
Excellent experience both in the store and on the phone. Staff very helpful and couldn’t do enough for us. They provided very good information and advice.
once again a wonderful experience. This time booking a multi centre trip to Germany Diane couldn't have been more helpful. This is the fourth time I've booked a holiday with Hays and each time it has... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom
- 01413198933
4.9
Excellent
1K reviews
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Very customer focused had our best…
Very customer focused had our best interest at heart of the booking
June 22, 2026
Michaela was very knowledgable and…
Michaela was very knowledgable and informative in helping us choose our destination in Malta. As always here everything went smoothly and Paul was great in exchanging our money. Another good experience in Hays Braehead.
June 26, 2026
Laura was very helpful friendly and…
Laura was very helpful friendly and knowledgeable of the destination chosen
June 27, 2026
Second trip booked…
This is the second time my friend and I have booked a Caledonian bus tour with Hays Travel at Braehead. We just booked the second one yesterday 24th June. We managed to get Jocelyn again, she's a lovely lady who knows exactly what we are looking for, she's very helpful and knows what she's talking about. 10/10
June 25, 2026
Lauren was excellent made it easy to…
Lauren was excellent made it easy to organise..friendly and easy to talk too
June 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jocelyn who attended to me was…
Jocelyn who attended to me was absolutely amazing. I went in to enquire about a holiday, and with in half an hour I was all booked up. Everything was so easy, no pushy sales talk, just down to earth.
June 18, 2026
Reply from Hays Travel - Braehead
thank you for your lovely review John! This will be passed on to Jocelyn :)
Hi yes your staff was lovely smiley and…
Hi yes your staff was lovely smiley and had the patience with 4 of us in the shop 4 oap's enjoying and excited about getting away on holidays lol , took their time made us feel welcome and we were all happy at the end thank you x
June 16, 2026
Laura was very helpful and took the…
Laura was very helpful and took the time to make sure we picked the right holiday first class.
June 16, 2026
the saleslady was very pleasant and…
the saleslady was very pleasant and knowledgeable. the process was quick and easy
June 14, 2026
A very helpful lady called Diane helped…
A very helpful lady called Diane helped my sister and I book our holiday, she was very thorough and patient ensuring we got exactly what we were looking for.
June 10, 2026
Brilliant service
Brilliant service. I needed help booking various flights to/from the USA. The agent, Fiona, made it appear so seamless and we agreed and booked my flights within 15 mins max. I left Hays feeling less stressed and delighted. Great service
June 11, 2026
The customer care service from Jocelyn…
The customer care service from Jocelyn was outstanding! She was extremely professional, knowledgeable and patient. She made me feel very welcome and was determined to secure the exact holiday and flights that I wanted.
June 11, 2026
Staff always so knowledgable znd…
Staff always so knowledgable znd helpful...especially June .
June 9, 2026
Friendly, helpful and efficient
Kayla was very helpful and nothing was too much trouble. Friendly and thorough. A very positive experience
June 8, 2026
Staff always make you welcome.
June 7, 2026
Reply from Hays Travel - Braehead
Thank you for your lovely review!
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