I chose to use a travel agent as apposed to doing it myself on my phone online . The whole process was well worth the effort , bring able to ask questions , skip between sites and see everything so m... See more
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Kate our consultant asked lots of relevant questions regarding our holiday. And the first hotel she showed us was perfect!We were impressed with her as she was asking all the correct questions in a qu... See more
The staff at Hayes Bramhall are always friendly, helpful and knowledgeable. Booking a holiday through Hayes gives you peace of mind and I much prefer to deal with a person rather than a computer. I wa... See more
Louise in the Bramhall shop gave me professional advice nothing was too much trouble for her. My request re travel through six South American countries was a challenge
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Woodford Road, SK7 1JP, Bramhall, United Kingdom
- 01614645572
4.9
Excellent
589 reviews
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The agent Tiziana ( Bramhall branch )…
The agent Tiziana ( Bramhall branch ) was so helpful and friendly. Lots of suggestions and so efficient .
July 3, 2026
Excellent and attentive.
June 24, 2026
Kate our consultant asked lots of…
Kate our consultant asked lots of relevant questions regarding our holiday. And the first hotel she showed us was perfect!We were impressed with her as she was asking all the correct questions in a quiet and confident way.
June 30, 2026
I chose to use a travel agent as…
I chose to use a travel agent as apposed to doing it myself on my phone online . The whole process was well worth the effort , bring able to ask questions , skip between sites and see everything so much easier as apposed to my phone screen. The agent was able to offer advice , which was beneficial . Once we secured a holiday , the agent sorted the paperwork , checked in for us and printed/ emailed all the documents .
Price wise was matched to the figure I saw online ,queries dealt with by a “ real person “ as apposed to chat bots and whathavye . Ww will ge back to book our next holiday … support you’re high st !!
June 27, 2026
Tiz was very helpful,
Tiz was very helpful and the booking process was straightforward.
June 28, 2026
Always a good experience at Bramhall…
Always a good experience at Bramhall Hays wouldn’t go any where else
June 19, 2026
Louise was excellent
Louise was excellent, super efficient will definitely be phoning back in the future to book more holidays, thank you ☺️
June 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Solid consistent and timely support
June 24, 2026
Reply from Hays Travel - Bramhall
Hi John,
Thanks for your kind review, we are always happy to help.
They looked into every detail and made…
They looked into every detail and made it easy fantastic service
June 18, 2026
Helpful staff they found everything we…
Helpful staff they found everything we wanted in our future holiday, thank you.
June 17, 2026
Another holiday booked with Hayes
The staff at Hayes Bramhall are always friendly, helpful and knowledgeable. Booking a holiday through Hayes gives you peace of mind and I much prefer to deal with a person rather than a computer. I was thankful that when I went in I managed to get Louise, not only the manager, but an expert on cruising. She managed to sort out my booking for 3 of us with P&O very efficiently. I would definitely recommend Hayes when booking your holiday.
June 15, 2026
expert friendly staff
the company was very helpful and professional especially shannon who listened and booked us the holiday we required
June 11, 2026
Louise in the Bramhall shop gave me…
Louise in the Bramhall shop gave me professional advice nothing was too much trouble for her. My request re travel through six South American countries was a challenge
June 13, 2026
Great Staff
Always great staff friendly and Knowledgeable would highly recommend booking in the Bramhall branch
June 7, 2026
Never giving up…
Louise the Manager spent an hour and a half searching suitable villas for our family (for next May/June) and battled with the Jet2 website that kept timing us out!
June 5, 2026
Prompt service and we all need to…
Prompt service and we all need to support local businesses
May 21, 2026
Eve was friendly and efficient
Eve was friendly and efficient. Very easy process booking our holiday
May 17, 2026
Kate from Hays Travel was extremely…
Kate from Hays Travel was extremely helpful and understood our travel requirements. A lovely girl.
May 8, 2026
Reply from Hays Travel - Bramhall
Hi Anne, thanks very much for your kind feedback- I am glad I could help :)
Kate
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