Kate was very helpful and patient. We were booking quite last minute and were unable to find suitable holidays in line. We did end up spending a lot more than planned but Kate did offer to look at mor... See more
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We were there quite a long time whilst Louise spent time finding us the perfect package for our first ever cruise. Her first hand knowledge and advice was invaluable . Throughout the time, we shared l... See more
Company replied
The agent with whom we arranged our short holidays at home and abroad, Kate, was very efficient in carrying out our requests and answering any queries we had on the travelling details. We now look for... See more
I chose to use a travel agent as apposed to doing it myself on my phone online . The whole process was well worth the effort , bring able to ask questions , skip between sites and see everything so m... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Woodford Road, SK7 1JP, Bramhall, United Kingdom
- 01614645572
4.9
Excellent
614 reviews
Asks customers to review
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Kate did an excellent job of finding us…
Kate did an excellent job of finding us the perfect holiday - thanks for amazing customer service
February 3, 2026
Holiday in Amsterdam 👍
Both members of staff we spoke to at Hays Travel in Bramhall were helpful and able to find us a holiday in Amsterdam at a suitable price and giving us maximum time in Amsterdam on the 4 days we wanted. After consulting with our friends we had the name of another hotel out of the centre but near a metro station. This worked out less.
January 30, 2026
Louise was very helpful and pleasant to…
Louise was very helpful and pleasant to deal with
January 27, 2026
Straightforward explanations
Straightforward explanations, knowledgeable staff and no sale pitch.
They do listen to what you want & are happy to discuss what is important to you.
January 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff always manage to get me a…
The staff always manage to get me a great holiday.
They are brilliant and helpful!
January 20, 2026
Reply from Hays Travel - Bramhall
Thanks for your lovely review, we are always happy to help and look forward to seeing you after your next holiday :)
Very helpful staff
Very helpful staff, Hannah mainly attended to us. Took great care in trying to sort our needs. Kept in phone contact over queries and found us a holoiday.
January 24, 2026
The young lady who dealt with our…
The young lady who dealt with our booking was first class and explained everything to us.
January 19, 2026
Great help and initiative
January 7, 2026
Very friendly staff added immensely to…
Very friendly staff added immensely to the experience, smiles and chat in plenty supply
January 11, 2026
Reply from Hays Travel - Bramhall
Hi Karl, thanks very much for your lovely review, we're so glad we could help you find your perfect holiday.
Staff were friendly and efficient.
Staff were friendly and efficient.
Dealt well with additional telephone request for further information.
December 31, 2025
Patience is a virtue
Shannon was tireless in trying to get our specific accommodation requirements and in the she succeeded
We cannot thank her enough
January 4, 2026
Reply from Hays Travel - Bramhall
Hi Graham, thanks for your kind review, we are so glad Shannon could find you your perfect holiday.
The staff were very helpful and…
The staff were very helpful and attentive to details.
December 28, 2025
Reply from Hays Travel - Bramhall
Thanks for your feedback Christine, it's always a pleasure :)
Kate
Kate, the travel agent was brilliant, so patient and listened to everything we asked for. Finding the perfect holiday for us both
January 2, 2026
Reply from Hays Travel - Bramhall
Hi Deborah, so glad we could find you the perfect holibobs! Thanks for your review and we look forward to seeing you soon :)
Reply from Hays Travel - Bramhall
Thanks for your feedback Christine, we're always happy to help :)
100% to Katie
Katie was very good and gave us a holiday in our price range . Can't wait to go .Kate was very helpful great communication. A 100% credit to your company. Well look forward to doing our next booking with her. Xx
December 28, 2025
Reply from Hays Travel - Bramhall
Thanks very much for your review Paul, I'm glad we found you something suitable, and look forward to seeing you both again soon :)
Excellent service
Excellent service. Took away all the problems when trying to book yourself.
Will definitely recommend you to others wanting to book a holiday.
ThankYou
December 16, 2025
Great staff ery chilled and productive
Great staff. Louise was really friendly and helpful 👍
November 29, 2025
Reply from Hays Travel - Bramhall
Hi David, thanks for your lovely review, glad we could help :)
Booking with Hays Travel
Kate our travel expert was very efficient and knowledgable. She answered all our questions and queries making our holiday booking a stress free and pleasant experience. We will certainly book with you in the future.
November 26, 2025
The shop was very busy but was still…
The shop was very busy but was still given the time & help to finalise a late holiday break. Staff always great though I thought a bit understaffed. Manageress was in on her day off - dedication!
November 26, 2025
Reply from Hays Travel - Bramhall
Hi Roger, thanks for your review, we hope you have a lovely time away.
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