Kate was very helpful and patient. We were booking quite last minute and were unable to find suitable holidays in line. We did end up spending a lot more than planned but Kate did offer to look at mor... See more
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We were there quite a long time whilst Louise spent time finding us the perfect package for our first ever cruise. Her first hand knowledge and advice was invaluable . Throughout the time, we shared l... See more
Company replied
The agent with whom we arranged our short holidays at home and abroad, Kate, was very efficient in carrying out our requests and answering any queries we had on the travelling details. We now look for... See more
I chose to use a travel agent as apposed to doing it myself on my phone online . The whole process was well worth the effort , bring able to ask questions , skip between sites and see everything so m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Woodford Road, SK7 1JP, Bramhall, United Kingdom
- 01614645572
4.9
Excellent
614 reviews
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Reply from Hays Travel - Bramhall
Thanks for your review June, we are glad we could help :)
Everything arranged very professionally
Very helpful member of staff Zara was able to sort out our requirements although the branch was struggling with computer issues
February 11, 2026
Reply from Hays Travel - Bramhall
Thanks very much for your review, we appreciate your feedback and especially patience during technical difficulties :)
Nervous travellers
My sister and I were very nervous going to book our very first cruise, the staff expertly took us through it all and made it a very enjoyable experience.
February 28, 2026
Reply from Hays Travel - Bramhall
Hi Margo, thanks for taking the time to leave this review. Your feedback is valuable to us and we are so glad we could be of help, especially for your first cruise 🚢. We hope you have a lovely time and look forward to seeing you again.
Made you feel welcome and very…
Made you feel welcome and very straightforward to book holiday. Very helpful and informative was a good experience.
February 24, 2026
Reply from Hays Travel - Bramhall
Hello Martin, thanks a lot for your feedback, we really appreciate your kind words and look forward to seeing you again.
Louise was very helpful and…
Louise was very helpful and professional and helped us plan our holiday to Lanzarote.
February 24, 2026
Reply from Hays Travel - Bramhall
Hi Shannon, thanks so so much for your kind words. We are more than happy to help and so glad we could find you the perfect holiday. We look forward to seeing you very soon :)
Thoroughly helpful staff
Thoroughly helpful staff, always a joy to speak to. They always make holiday booking a very relaxing experience.
February 22, 2026
Reply from Hays Travel - Bramhall
Hello Len, thanks for your review, we are always more than happy to help and look forward to seeing you again.
Really helpful with our booking.
Really helpful with our booking.
Made phone calls to find answers to our queries.
February 22, 2026
Reply from Hays Travel - Bramhall
Hi Tricia, thanks for you feedback! We are always more than happy to do whatever it takes to find your perfect holiday, and hope you have a lovely time.
Great service
I was given a warm greeting on arrival and introduced to Lucy who was friendly, helpful & knowledgeable. A wide range of alternatives were investigated & I was allowed to select my holiday break without any sales pressure. Great service.
February 18, 2026
Reply from Hays Travel - Bramhall
Hi John, thanks so much for your kind review! We are glad we could find you your perfect holiday and even happier you had such a nice experience, we look forward to seeing you again soon.
Reply from Hays Travel - Bramhall
Hello Helen, thank you for your feedback, we really appreciate it.
Reply from Hays Travel - Bramhall
Hi Susan, thanks very much for your feedback, we really appreciate it and are so glad we could help.
Shannon was informative
Shannon was informative , helpful and incredibly patient spending time with us that resulted in us booking our holiday
February 17, 2026
Reply from Hays Travel - Bramhall
Hello there, thank you for your review, we are so glad Shannon could help you find your perfect holiday and look forward to seeing you again.
Reply from Hays Travel - Bramhall
Hi Elaine, thanks very much for your review, we are so glad we could help :)
Fantastic as always
Fantastic as always! Louise and her team are super. I’ve booked 4 holidays in the last 7 days with them. Special thanks to both Lucy and Shannon who found me great deals and were so patient with me during booking the holidays. Honestly, I wouldn’t book a holiday with anyone else!
February 15, 2026
Reply from Hays Travel - Bramhall
Hi Jennifer! Thanks again for such a kind review, we really appreciate your feedback and look forward to seeing you again.
We knew roughly what we wanted but Hays…
We knew roughly what we wanted but Hays made it very easy to tailor our holiday to exactly what we wished for. The agent Shannon was very helpful with all the details to make the experience straightforward.
February 13, 2026
Reply from Hays Travel - Bramhall
Hello Steven! Thanks for your kind words, I am so glad Shannon was able to find you your perfect holiday.
Very warm and welcoming
Very warm and welcoming
Extremely helpful and gave us some great ideas
February 12, 2026
Reply from Hays Travel - Bramhall
Hi Gaynor, thanks for your feedback. I am glad you had such a nice experience, hopefully see you again soon.
Knowledgeable and friendly staff
Knowledgeable and friendly staff
Made the whole booking process very easy and enjoyable
February 11, 2026
Reply from Hays Travel - Bramhall
Hello Andrew, thanks for your kind review, I am so glad we could help out.
great prompt service
great prompt service, Found a holiday using our Destination and Hotel choices
February 8, 2026
Reply from Hays Travel - Bramhall
Hi David, thanks very much for your feedback, we really appreciate it :)
Excellent service and very good…
Excellent service and very good information as I am a first time cruiser. They took time explaining everything to me. Would recommend Heys Travel everything.
February 10, 2026
Reply from Hays Travel - Bramhall
Hi Catherine, thanks a lot for your feedback, I am glad we could help find you your perfect first cruise 🚢
Great service
Katie and Louise did everything they could to find us the perfect holiday. Louise spent along time trying to get through to tui to change our hotel, she was very patient and manage to get everything sorted for us. Great service from both girls
January 29, 2026
Reply from Hays Travel - Bramhall
Hi Alison- thanks so much for your kind review, have a lovely time!
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