We find all of the staff at Hays Brentwood really polite, helpful and knowledgeable, but Dan is a cut above the rest. His knowledge of places and products is outstanding. He always manages to find... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super easy to deal with, Dan always goes the extra mile, wouldn’t book with anyone else! Highly recommend and will continue to always book through Dan at the Brentwood branch!
Company replied
We get a warm welcome at Hays Travel in Brentwood, it is a very proffesional cheery environment. We always try to see Becky as she knows our preferences. She is so efficient and helpful, she will ke... See more
Company replied
We always book our holiday's with Hays travel Brentwood, and have done for many years, we always get a friendly welcome, and professional excellent service through out, nothing seems too much troubl... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33B High Street, CM14 4RG, Brentwood, United Kingdom
- 01277889030
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service again
Really helpful agent fully understood my requirements and got a great deal for our group
Leann thank you for your help
June 1, 2026
Reply from Hays Travel - Brentwood
Thank you for your great review x
Very clear and easy to book exactly…
Very clear and easy to book exactly what we needed
Sam was so helpful and spent time with us to reassure and I felt she has everything under control
June 1, 2026
Reply from Hays Travel - Brentwood
Thank you for your great review x
Lisa
Lisa, was great she understood what we wanted and her experience of different chains of resorts was invaluable. We found what we were looking g for within a short time of looking. Great experience 👍
May 31, 2026
Reply from Hays Travel - Brentwood
Thank you so much for booking with us and leaving us such lovely feedback :-)
Reply from Hays Travel - Brentwood
Thanks for booking with us as always ;-)
Reply from Hays Travel - Brentwood
Thanks for booking with us again ;-)
Helpful friendly service.
May 28, 2026
Reply from Hays Travel - Brentwood
Thanks for booking with us ;-)
We booked with Carol at the Brentwood…
We booked with Carol at the Brentwood branch.
As always she was helpful, knowledgeable and a really nice person. Give good clear honest advice, you couldn’t not be impressed by her.
May 28, 2026
Reply from Hays Travel - Brentwood
Thanks so much for the lovely feedback and booking with us ;-)
Reply from Hays Travel - Brentwood
Thanks so much for booking with us ;-)
Once again the team in Hays Brentwood…
Once again the team in Hays Brentwood are welcoming, friendly and knowledgeable, another holiday booked, Thankyou Dan
May 24, 2026
Reply from Hays Travel - Brentwood
Thanks Clare, your going to love Greece x
Always use Hays travel
Always use Hays travel, and Becky is absolutely amazing always goes out of her way to help and find exactly what we need and we have booked for July thank you!
May 17, 2026
Reply from Hays Travel - Brentwood
Thanks Jade, you are going to have an amazing holiday!!! x
Very friendly people and helpful
Very friendly people and helpful. Please don’t put everything on line. It’s the welcome you get when you go in the store. That’s why we us them.
May 21, 2026
Reply from Hays Travel - Brentwood
Hi Delia, thank you for booking with us again, don't worry we will never move to all on line ;-)
Tia the sales lady was very helpfully…
Tia the sales lady was very helpfully and got us a great deal with Marella cruise line
May 11, 2026
Reply from Hays Travel - Brentwood
Thanks for booking with us ans leaving such lovely feedback
Reply from Hays Travel - Brentwood
Thank you for booking with us
The whole experience was excellent the…
The whole experience was excellent the rep was very helpful and did every thing she could to help us book our holiday with our elderly parents.
May 18, 2026
Reply from Hays Travel - Brentwood
Thank you so much for booking with us and leaving such lovely feedback ;-)
Amazing
Amazing, helpful and knowledgeable customer service. Booked almost the extras too, nothing was too much trouble.
May 17, 2026
Reply from Hays Travel - Brentwood
Thanks your going to have a great holiday!
Reply from Hays Travel - Brentwood
Thank you for booking with us again!
Everyone was very helpful and polite…
Everyone was very helpful and polite and gave me good advice
May 2, 2026
Reply from Hays Travel - Brentwood
Thank you Melvyn any thing you need just ask
Staff knowledgeable professional patient
May 16, 2026
Reply from Hays Travel - Brentwood
Thanks for booking with us and leaving such lovely feedback
Reply from Hays Travel - Brentwood
Thank you for booking with us ;-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.