Hays Travel - Bridgend Reviews 683

TrustScore 5 out of 5

4.9

6 Adare Street, CF31 1EJ Bridgend, GB


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Rated 5 out of 5 stars

I always like to go to Gemma in Bridgend,as she is so good at her job,and always finds me exactly what im looking for & always within my budget. She knows what i expect from a holiday & always makes b... See more

Company replied

Rated 5 out of 5 stars

Georgina was polite, knowledgeable, helpful and we ended up booking a much better holiday and a holiday of a lifetime than just a short holiday, and for more of us than planned, as she was patient and... See more

Company replied

Rated 5 out of 5 stars

Amy was very helpful and patient while we looked through cruises to decide which we'd like to do. She made the booking easy and we were there past the shop closing time on a Sunday. Would definitely r... See more

Company replied

Rated 5 out of 5 stars

Have been booking holidays with Lays for a number of years. Staff are always welcoming, warm and helpfull. Not sure what your looking for theyl help you find it. You can spread the cost which is a ma... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 6 Adare Street, CF31 1EJ, Bridgend, United Kingdom

  • 01656477039

4.9

Excellent

TrustScore 5 out of 5

683 reviews

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Rated 5 out of 5 stars

I always like to go to Gemma in…

I always like to go to Gemma in Bridgend,as she is so good at her job,and always finds me exactly what im looking for & always within my budget. She knows what i expect from a holiday & always makes booking easy. I rang on Wednesday morning,and by 3pm that afternoon,my holiday was all booked. I didn’t have to go into the branch,all done over the phone as i was working. Wont go to any other travel agent,only Hays in Bridgend. All the staff are lovely & really approachable.

May 21, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

Thank you so much for such a lovely review :D Hope you had the best time away and look forward in seeing you soon
Thank you
Gemma :)

Rated 5 out of 5 stars

Gemma was amazing

Gemma was so lovely, bubbly, helpful, welcoming. Gemma catered to all our needs and managed to get us exactly what we wanted.

May 21, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

Thank you for you lovely review :)

Rated 5 out of 5 stars

Charli who booked our holiday was…

Charli who booked our holiday was marvellous she really tried her hardest to get us the perfect holiday we required and we can’t wait to go 😎

May 10, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

Thank you for the kind words, we will pass this onto Charli :)

Rated 5 out of 5 stars

All the girls in hays are fabulous I do…

All the girls in hays are fabulous I do have a couple of favorites as I have been going to Bridgend branch for years . I just wish I didn't get junk Mail or spam a consistent ly

May 19, 2026
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Reply from Hays Travel - Bridgend

Thank you for the lovely review Lesley, We will take you off marketing so you won't get any spam emails :) - Georgina

Rated 5 out of 5 stars

Excellent service, helpful staff.

Amy was very helpful and patient while we looked through cruises to decide which we'd like to do. She made the booking easy and we were there past the shop closing time on a Sunday. Would definitely recommend.

May 17, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

We appreciate you taking the time to leave an amazing review for Amy! I will be sure to pass your kind words onto her - Steph :)

Rated 5 out of 5 stars

Very pleased with the service I…

Very pleased with the service I received nothing to much trouble for the staff they are excellent.

May 6, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

We appreciate your kind words and are so glad that our staff were able to provide you with excellent service - Steph :)

Rated 5 out of 5 stars

Great staff,all the girls are so…

Great staff,all the girls are so helpfull and answer any enquiries you have.booked with this team for a number of years and shall continue in the future as i have no need to go to another company.

May 12, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

Thank you for the lovely review :)

Rated 5 out of 5 stars

Georgina was Fantastic

Georgina was polite, knowledgeable, helpful and we ended up booking a much better holiday and a holiday of a lifetime than just a short holiday, and for more of us than planned, as she was patient and used her knowledge and experience to find an affordable deal. She answered all our questions and the booking information given was great. The deposit was taken and debit set up really easily also. Definitely recommend. Thank you x

May 5, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

We appreciate your kind words! We are so happy you found your dream holiday and will pass your review onto Georgina we know she will be thrilled! - Steph :)

Rated 5 out of 5 stars

Jackie

Jackie, the lady booking our cruise for us, was excellent. She was knowledgeable and made the process very easy.

May 7, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

Thank you for your lovely review! I will be sure to pass your feedback onto Jackie - Steph :)

Rated 5 out of 5 stars

CJ - 2/5/26

Great experience and so helpful. Holiday all booked

May 3, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

Thank you for your kind review :)

Rated 5 out of 5 stars

The helpful staff at Hays Travel

Very happy with the service I received.
I always thank the staff for going the extra mile for me, if you excuse the pun!

May 1, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

We appreciate you taking the time to leave us feedback. We love the pun and will pass your kind works onto Charli - Steph :)

Rated 5 out of 5 stars

EXPERIENCE

Have been booking holidays with Lays for a number of years. Staff are always welcoming, warm and helpfull. Not sure what your looking for theyl help you find it. You can spread the cost which is a massive bonus for customers on a tight budget. Will continue using Hays Travel now and in the future.

April 22, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

Thank you for your kind review :)

Rated 5 out of 5 stars

Excellent Service.

The two advisers I dealt with were excellent. Took time to listen to what we wanted and found just what we needed for the whole family.
I will certainly use Hayes Travel again and would recommend them to others

April 21, 2026
Hays Travel - Bridgend logo

Reply from Hays Travel - Bridgend

Thank you for your lovely review :)

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