We went into Hays to ask for ideas about Thailand and where would be the best places to go and how to do it. We came away with three separate suggestions and were back a week later to book Phuket, K... See more
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See what reviewers are saying
Poppy from the Bridgwater branch made our experience of booking a cruise seamless from start to finish. She showed a genuine interest in where we’re from and what our jobs were, while also sharing det... See more
Company replied
Adelle was great. Very patient as we'd been in a few times before eventually booking. She kept smiling and at no point applied any pressure to sell a holiday - she wanted us to be entirely happy with... See more
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We dealt with Adele at the Bridgwater branch and gave her a practically impossible task, however she stuck with it through thick and thin and came up trumps! Her patience, understanding, kindness and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Fore Street, TA6 3NF, Bridgwater, United Kingdom
- 01278588141
4.9
Excellent
359 reviews
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The whole experience was just so simple…
The whole experience was just so simple and efficient.
Thanks
June 12, 2026
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you have a lovely time away we can not wait to hear about it once you return. Many Thanks, Charley
Hoilday booking
Friendly staff that talk you tho very bit of your hoilday.
Would definitely use again
April 22, 2026
Reply from Hays Travel - Bridgwater
We're so glad you had a positive experience with our team. We appreciate your kind words!
Kind Regards
Hays Travel
I can not log into jet2 app the ref…
I can not log into jet2 app the ref number won’t be excepted
May 10, 2026
Reply from Hays Travel - Bridgwater
Hi, I'm sorry to hear that you are having trouble with the app. If you are able to call us or pop into branch we can help with this. Many thanks, Sarah :)
As I have said before Hays Travel…
As I have said before Hays Travel always find what we are looking for in a cruise. Especially with finding accessible cabins, The staff in Bridgwater are extremely helpful and have lots of patience.
May 9, 2026
Reply from Hays Travel - Bridgwater
Thank you for your wonderful feedback! We appreciate your kind words about our team and look forward to booking you on more cruises :)
Kind Regards
Sarah
Perfection
Helpful, polite, efficient, caring staff who always put the customers needs first.....even though I'm a difficult customer. Remembing a customer name and previous holidays etc shows a personal touch not given by other companies.
May 2, 2026
Reply from Hays Travel - Bridgwater
Mel,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such a positive and personalized experience.
Kind Regards
Hays Travel
They were really helpful and nothing…
They were really helpful and nothing was too much. Thank you for all you help.
May 9, 2026
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you have a lovely time away we can not wait to hear about it once you return. Many Thanks, Charley
Always excellent service from the girls…
Always excellent service from the girls in the Bridgwater branch
April 30, 2026
Reply from Hays Travel - Bridgwater
Karen Pritchard,
We appreciate your kind words! We are so glad you find our Bridgwater branch provides excellent service. Thank you for the review.
Reply from Hays Travel - Bridgwater
Thank you Barry, glad we were able to help with your booking
A really good service from staff
A really good service from staff, friendly, helpful, nothing any trouble.
April 16, 2026
Reply from Hays Travel - Bridgwater
Christopher,
We appreciate you sharing your positive experience! We're so glad to hear our staff provided such friendly and helpful service.
Sarah was very helpful and sorted it…
Sarah was very helpful and sorted it all out for us made sure we had the best deal
April 25, 2026
Reply from Hays Travel - Bridgwater
Glad we managed to get you booked on the same holiday as your friends :) How exciting! Once again thank you so much for booking with us. Many thanks Sarah
The lady that looked after me listened…
The lady that looked after me listened to me cause I am flying for the first time on my own she helped me choose my hoilday for a lady of my age told me the things I had to do at the airport very lovely lady and gave me a nice cup of tea
April 23, 2026
Reply from Hays Travel - Bridgwater
Sandra Hill,
We're so happy to hear that our team member listened to your needs and helped you plan your first solo trip. We appreciate you taking the time to share your positive experience.
A friendly & knowledgeable approach to…
A friendly & knowledgeable approach to all questions we asked.
April 16, 2026
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you have a lovely time away.
Thanks - Poppy
Reply from Hays Travel - Bridgwater
Thank you for booking with us & It was lovely to meet you both. Best Wishes Sarah :)
Well satisfied
All the staff,Sarah,Poppy& Charlie did their utmost to deliver the experience that I was looking for.Nothing was too much trouble for them.
April 12, 2026
Reply from Hays Travel - Bridgwater
Terence Popham,
We appreciate you taking the time to share your experience. We are so happy to hear that our team went above and beyond to deliver the experience you wanted.
Always knowledgeable always personable…
Always knowledgeable always personable and friendly
April 11, 2026
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you have a lovely time away.
Thanks - Poppy
As usual Charlie
As usual Charlie, made booking our holiday a trouble free experience, it is always an enjoyable experience going into Hays at Bridgwater the all day he team are cheerful and friendly
March 26, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely review. I'm glad that you found the booking process easy & enjoyed your experience in branch. Many thanks Charley:)
Highly recommend
Perfect. Couldn’t have been helped anymore. Very professional and relaxed no pressure put on you
April 5, 2026
Reply from Hays Travel - Bridgwater
Jason Rawles,
We are so pleased to hear that you felt supported and relaxed with our team. Thank you for sharing your positive experience with us.
Hays Travel Bridgwater
sarah in Bridgwater went above and…
sarah in Bridgwater went above and beyond helping with our trip to Vietnam & Cambodia spending hours on the phone sorting the tour - have used lots of travel agents over the years but nothing has compared to the service and help from Sarah and team at Hays in Bridgwater would definitely recommend
March 27, 2026
Unprompted review
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you had a lovely time away.
Thanks - Sarah
The staff were very helpful even when…
The staff were very helpful even when my credit card did not work. The store was clean, staff very polite and opened the door the for me as i had a walking stick.
March 27, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely feedback, we look forward to seeing you in branch again soon! - Ellen :)
This company did not care about me as a…
This company did not care about me as a customer, there attitude stinks.
They have not helped me one little bit.
March 10, 2026
Unprompted review
Reply from Hays Travel - Bridgwater
Dear Mr Gooding,
Thank you taking my phone calls today. As discussed over the phone we have strict rules & procedures that we have to follow when buying back any foreign currency. I do appreciate your frustration and I am sorry that we were unable to help with this matter.
Kindest regards,
Sarah
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