We went into Hays to ask for ideas about Thailand and where would be the best places to go and how to do it. We came away with three separate suggestions and were back a week later to book Phuket, K... See more
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See what reviewers are saying
Poppy from the Bridgwater branch made our experience of booking a cruise seamless from start to finish. She showed a genuine interest in where we’re from and what our jobs were, while also sharing det... See more
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Adelle was great. Very patient as we'd been in a few times before eventually booking. She kept smiling and at no point applied any pressure to sell a holiday - she wanted us to be entirely happy with... See more
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We dealt with Adele at the Bridgwater branch and gave her a practically impossible task, however she stuck with it through thick and thin and came up trumps! Her patience, understanding, kindness and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Fore Street, TA6 3NF, Bridgwater, United Kingdom
- 01278588141
4.9
Excellent
363 reviews
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sarah in Bridgwater went above and…
sarah in Bridgwater went above and beyond helping with our trip to Vietnam & Cambodia spending hours on the phone sorting the tour - have used lots of travel agents over the years but nothing has compared to the service and help from Sarah and team at Hays in Bridgwater would definitely recommend
March 27, 2026
Unprompted review
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you had a lovely time away.
Thanks - Sarah
The staff were very helpful even when…
The staff were very helpful even when my credit card did not work. The store was clean, staff very polite and opened the door the for me as i had a walking stick.
March 27, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely feedback, we look forward to seeing you in branch again soon! - Ellen :)
This company did not care about me as a…
This company did not care about me as a customer, there attitude stinks.
They have not helped me one little bit.
March 10, 2026
Unprompted review
Reply from Hays Travel - Bridgwater
Dear Mr Gooding,
Thank you taking my phone calls today. As discussed over the phone we have strict rules & procedures that we have to follow when buying back any foreign currency. I do appreciate your frustration and I am sorry that we were unable to help with this matter.
Kindest regards,
Sarah
Reply from Hays Travel - Bridgwater
Thank you for your lovely review. I'm glad that you found the booking process easy & enjoyed your experience in branch. Many thanks Charley:)
Helpful informative in no hurry goes…
Helpful informative in no hurry goes through everything
February 27, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely review. I'm glad that you found the booking process easy & enjoyed your experience in branch. Many thanks Charley:)
Bridgwater branch
Poppy in the Bridgwater branch was very helpful - listened carefully to our requirements and checked our preferences. Poppy helped us to book the best options. She was very kind - explained everything properly.
February 23, 2026
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you have a lovely time away.
Thanks - Poppy
Got exactly what I wanted.
Ellen listened carefully to me and only put forward options that exactly met my criteria.
February 26, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely feedback, we look forward to seeing you in branch again soon! - Ellen :)
Very friendly service,nothing too much…
Very friendly service,nothing too much trouble
February 25, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely feedback, we look forward to seeing you in branch again soon! - Ellen :)
Reply from Hays Travel - Bridgwater
Thank you for your lovely review. I'm glad that you found the booking process easy & enjoyed your experience in branch. Many thanks Charley:)
very helpful travel consultant
very helpful travel consultant, Ellen, at Bridgwater branch.
February 18, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely feedback, we look forward to seeing you in branch again soon! - Ellen :)
Very helpful advisor
The customer advisor I spoke with was very patient and helpful.
February 11, 2026
Reply from Hays Travel - Bridgwater
Thank you for your kind review. We are pleased we found you something to look forward to and look forward to seeing you in branch again in the future😊
The perfect holiday
As always, Hayes travel went above and beyond to get us our best holiday. Sarah in the Bridgwater store was great. Nothing too much trouble showed us all the options available
Wouldn’t recommend any other travel agent
February 8, 2026
Reply from Hays Travel - Bridgwater
Thank you for your review & booking with us again. Always a pleasure to see you both :)
Ellen in Bridgwater branch
We were assisted by Ellen who was so helpful.
She was friendly and took her time to understand our requirements and made sure all our queries were answered.
January 31, 2026
Reply from Hays Travel - Bridgwater
Thank you so much for your lovely review, it was great meeting you both! - Ellen :)
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you have a lovely time away.
Thanks - Poppy
The staff are polite knowledgeable and…
The staff are polite knowledgeable and listen to your questions. We have been using Hays for several years and would not go anywhere else .
January 27, 2026
Reply from Hays Travel - Bridgwater
Thank you very much for your kind words :) It was a pleasure being able to assist you. I hope you have a lovely time away.
Thanks - Poppy
I was served by Ellan,who booked my…
I was served by Ellan,who booked my holiday,it was great customer service and she gave me all the information I needed to know
January 25, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely review, it was my pleasure to help arrange your holiday. Best wishes Ellen :)
Keep your local Travel Agent in the Town Centre
Found Resort and Hotel on line and wanted a price match so that I could book in store. KEEP THE SHOPS OPEN - our town are losing too many facilities through lack of use.
Travel consultant was very helpful and was able to match the price I had found online. =. Holiday booked using the local Travel Agency. A win all round.
January 24, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely review, i am glad we were able to get your Holiday booked.😊
Really helpful
Really helpful, staff really interested in our trip. Very accommodating and supportive. Thank you
January 17, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely review, i'm glad i was able to help in getting your holiday arranged 😊
Matching the price l had on line
January 16, 2026
Reply from Hays Travel - Bridgwater
Thank you for your lovely feedback :)
Excellent help and advice
Excellent help and advice, we just returned from Rovaniemi in lapland, such a great time, lovely hotel. Flew with ryanair frim bristol that was straight forward and easy too. Thank u Hays bridgwater planning to go lapland again now
December 16, 2025
Unprompted review
Reply from Hays Travel - Bridgwater
Thank you for your lovely review. I'm so pleased that you had a lovely time. Let us know when you want to book the next one :)
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