Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... See more
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Great service , Ellen was so helpful and as always we got the holiday we wanted and travel insurance too ..wouldn't book with anybody else .
Company replied
Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just... See more
Company replied
Zoe was very friendly and helpful with the initial booking she explained everything. We did have to go back in and change a hotel over but that was not Zoe's fault but my personal reason.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Commercial Street, D6 1AF, Brighouse, United Kingdom
- 01484 818694
4.9
Excellent
998 reviews
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Ellen was friendly and polite but knew…
Ellen was friendly and polite but knew what she was doing,
July 16, 2026
Reply from Hays Travel - Brighouse
Thank you for your kind review! We are so pleased to hear that our team member was both friendly and knowledgeable and we hope to see you instore again soon. Thanks, Ellen :)
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Always a pleasure to have you in store, I will make sure to pass your message on to Rachel :) Zoe
As always fantastic service Zoe booked…
As always fantastic service Zoe booked our holiday taking into account all our requirements for a fantastic price thank you
July 14, 2026
Reply from Hays Travel - Brighouse
Thank you for leaving 5* review! It is always a pleasure to have you in store as always thank you for your support and I look forward to seeing you again soon :) Zoe x
Excellent service
Becky was brilliant, friendly and listened to what I was looking for. Very slick process…..thank you🙂
July 12, 2026
Reply from Hays Travel - Brighouse
sharon,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was brilliant and that the process was slick.
Kind Regards
Hays Travel Brighouse
Fabulous experience with Hays travel…
Fabulous experience with Hays travel Brighouse! Ellen in particular has been so helpful from start to finish.
We recently enquired about booking a holiday for our elopement in 2028. The trip includes multiple destinations, flights, hotels and a cruise. Ellen was able to get us the perfect package organised which includes everything we want. It’s perfect and we are counting down the days! This holiday means a lot to us as we will be getting married whilst there; we wanted to make sure it was extra special which it definitely is!
We can’t thank Ellen enough for her time and kindness.
Alex & Elliott
June 27, 2026
Reply from Hays Travel - Brighouse
Thank you so much for your amazing review! 💙
We’re delighted to hear that Ellen was able to help create the perfect itinerary for your very special trip. Planning an elopement abroad is such an exciting milestone, and it means a lot to know that Ellen was able to bring together all the elements of your holiday. We’ll be sure to pass on your lovely comments to Ellen, who will be thrilled to hear how much her time, care and dedication were appreciated. We wish you both every happiness for your upcoming wedding and an unforgettable adventure in 2028. The countdown is officially on! ✈️💍🥂
Great service
We went in with an idea of what we wanted in our first cruise holiday. Zoe took the time to patiently go through all the options available on terms of cabins and extras. The booking experience was easy and fun
July 3, 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving a 5* review! I am really pleased to hear you found me patient and I was able explain everything for you, making the process easy! I hope your looking forward to your first cruise, I am sure you will love it! I look forward to seeing you again soon :)
Really easy to book with HAY’S travel
Really easy to book with HAY’S travel. Went through everything with me. And found me the holiday I was looking for. And did everything for me really professionally. Will definitely use HAY’S travel again. 😁
July 8, 2026
Reply from Hays Travel - Brighouse
Thank you for your fantastic review! 😁
We're delighted to hear that you found the booking process easy and that our team was able to find the perfect holiday for you. Providing professional, friendly service and taking the stress out of planning your trip is exactly what we aim for, so it's wonderful to know we delivered that experience for you.
Thank you for choosing Hays Travel. We truly appreciate your support and look forward to helping you plan your next getaway! ✈️☀️
Hays Travel Brighouse 💙💛
Very knowledgeable and friendly service…
Very knowledgeable and friendly service from Ellen.
Took a lot of time and effort to find our perfect vacation
Follow up to confirmation, first class
Would definitely recommend
July 8, 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful review! We are so pleased to hear that our team provided such knowledgeable and friendly service in finding your perfect vacation. We appreciate your recommendation and we hope to see you instore again soon. Thanks, Ellen :)
Rachel at Hays Travel is brilliant and…
Rachel at Hays Travel is brilliant and professional 😊
July 6, 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful review! I am so pleased to hear that you found me to be brilliant and professional. I hope you and your family have a wonderful holiday and I will look forward to seeing you again soon. Rachel
Brilliant staff always find what your…
Brilliant staff always find what your looking for
July 6, 2026
Reply from Hays Travel - Brighouse
Thank you for leaving me a 5* review, it's been lovely having you in store these past couple of days and being able to arrange your 2027 holidays, I am glad you find the staff to be brilliant and will look forward to seeing you again soon. Rachel
Really good listeners
Really good listeners, found the holiday we wanted and price-matched so bravo Hays Travel. Only £60 pp deposit too
July 4, 2026
Reply from Hays Travel - Brighouse
Thank you for your wonderful 5-star review! We are so pleased to hear that our team listened carefully and found the perfect holiday for you, and that we could also price-match. We truly appreciate your feedback. I will ensure I pass this feedback to Emma once she is back in store. Rachel
Reply from Hays Travel - Brighouse
Thank you for taking the time to leave this lovely review it is always a pleasure to book your holidays :) Emma x
Welcoming staff on walking in the shop…
Welcoming staff on walking in the shop , having booked through the Brighouse store. Staff are always friendly knowledgeable understanding and listen to what your needs are as a customer.
July 1, 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am really pleased to hear you found me friendly & knowledgeable and I look forward to seeing you again soon :) Zoe
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am really pleased you found me helpful and was great to get you all booked & I look forward to seeing you again in the future :)
Happy holidays
Helpful friendly staff used Hays many times and always found them to be a good reliable Company.
June 29, 2026
Reply from Hays Travel - Brighouse
Dino,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have positive experiences with our team and appreciate your loyalty.
Kind Regards
Hays Travel
Just Outstanding- Becky Kinder is just…
Just Outstanding- Becky Kinder is just the best and we have booked with her for many years !! Absolute credit to Hayes.
June 23, 2026
Reply from Hays Travel - Brighouse
Allison,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive outstanding service from our team.
Kind Regards
Hays Travel
Reply from Hays Travel - Brighouse
Thank you so much for your 5* review! Always a pleasure to book your holiday's and thank you for your support :) Zoe x
Top notch service
I always use hays in Brighouse
All the staff are helpful and friendly
Rachel answered my MANY questions with patient and knowledge
Keep up the great work 👍
June 27, 2026
Reply from Hays Travel - Brighouse
Thank you so much for your 5* review! I am really pleased to hear you found Rachel patient 7 knowledgeable and I will make sure to pass your lovely words on to her when she is back in. We look forward to seeing you again soon. Zoe :)
Brilliant!
Zoe was super- friendly, understood our trace needs and sorted things very quickly! Thank you.
June 27, 2026
Reply from Hays Travel - Brighouse
We're so happy Zoe provided such quick and friendly service. Thank you for your kind words! I will be sure to pass this feedback to Zoe when she is back in. Rachel
Reply from Hays Travel - Brighouse
Thank you so much for leaving me this review, It was lovely to see you again after 3 years! I hope you and you grandson have a lovely holiday and he enjoys his first ever flight, I can't wait to hear all about it when you get back! Rachel
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