Hays Travel - Broadstone Reviews 

Very helpful and friendly staff. Took us through details of 2 different cruises as we had not made up Our minds which we would prefer. We booked 2 cabins and each had our own paperwork. I did find an error in mine when I got home but an e mail had already been sent to apologise and new paperwork issued.

Brilliant service. We mentioned to Emma a few weeks earlier that if any cancelations came up on the P&O cruise flight from Bournemouth we would be interested and she did. The first option wasn't quite right, but she didn't give up & a couple of weeks later she came back with the perfect option, brilliant!

Well, we have booked last minute holidays through Hays Travel several times and every time had brilliant experiences & advice. Not this time, unfortunately. We asked for a quiet hotel in a not too touristy location and interesting place. We got a very noisy hotel - karaoke till 1am in the morning or very loud music. Also from the hotel next door. And a very touristy location, with not many interesting places to visit. A couple who came in on the same flight asked for a hotel transfer straight away. This probably would have been a good idea! Luckily we had taken ear plugs and a sense of humour! The hotel & room was clean. Some of the staff friendly. Breakfast served 8-10am but if you were down after 8.30am most of the luke warm food had gone. Made the best of it but think we would research and probably do the booking ourselves next time.

The travel agent was very helpful, efficient and friendly. She did an excellent job and I was very happy with the service.

Lindsay at your Broadstone Branch was excellent. Very friendly, knowledgeable and reassured my wife and I when we decided to do a coach tour for the first time.
A first-class service and we hope that our holiday next year will be one to remember

Adviser knowledgeable.

Lyndsay was professional and friendly.
She agreed with every change we made and ultimately delivered a great tour.

Lindsay made us welcome and made our bookings for 2 holidays in a very professional manner

I dealt with Lindsey in your Broadstone branch. She couldn’t have helped me more. She always listens to what you ask for and then suggests things I hadn’t thought of. She has helped me book a holiday with my elderly Mum and just recently a big family cruise.
I will always recommend her. Thank you Lindsey.

I dealt with 2 members of staff who were both very patient and helpful, especially as I had to change both my dates and cruises ships.

Managed to get my booking for 7 people done quickly and efficiently.

Thank you Hays.

THE LADYWAS VERY KNOWLEGEABLE AND WAS ABLE TO ANSWER ALL OUR QUERIES.

Lindsay and her colleague were both helpful and polite.

The team in Broadstone are always helpful when im considering booking a holiday. They are able to answer my questions, give advice and give me to time to think about it, without feeling pressured or rushed into making a decision, thank you!

Popped in on the off chance after seeing what we wanted in the window. Chloe who was extremely helpful talked us through the cruise we were interested in and we booked!!!

We saw Emma. She listened to what we wanted and quickly found a perfect match for us. She was friendly, knowledgeable and very professional to deal with.

Outstanding service with a friendly and extremely knowledgeable member of staff.
Nothing was too much trouble for her.
We were given lots of advice regarding our passports and insurance cover.
The hotel was recommended by a previous client and looks lovely.
We have now booked our holiday through them.
Hayes travel Broadstone.

I made it clear that I was considering a holiday, but just needed some prices to think about.
I was given a few options for the dates I provided. No pressure, no hard sell!
I thought about my options at home and looked online at the relevant details. the price was dropping as my preferred date approached - I eventually made a decision and booked a holiday through Hays, saving £120.00

Very welcoming, professional, promised to look into a question and sent me the information by email the same day as booking travel.

I am sure other people’s travel plans are complicated and involved. However nothing seems to be too much trouble and I would highly recommend anyone looking for a holiday to use their service. 👏🏻👏🏻👏🏻

Very helpful and knowledgeable