Asked if possible to organise a two island holiday in Greece for dates just over 2 weeks away. Symi and Tilos were the islands Had an e.mail next morning with itinerary for a ten day holiday cover... See more
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As usual I got first class service from Emma at the Broadstone office. My enquiry for a cruise was dealt with and all information I could possibly want was provided within 1 hour of my initial phone c... See more
Company replied
Brilliant service today. Good knowledge and experience was really helpful to discuss before we went ahead and made our booking. Would highly recommend. Thank you Chloe and Emma , keep up the great wor... See more
Company replied
I have booked two holidays for next year; in January to Guatemala and Belize. In May I will be visiting Morocco with Titan travel. Lindsay in the Broadstone branch was most helpful. She and all the s... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
191 Lower Blandford Road, BH18 8DH, Broadstone, United Kingdom
- 01202 658008
4.9
Excellent
703 reviews
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The customer service and friendly approach.
The customer service, the knowledge of destinations , the friendly approach and ease of booking holidays knowing it’s all been put into place and sorted .
November 9, 2025
Reply from Hays Travel - Broadstone
Thank you for your kind review :-)
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments. It was a pleasure to get you all booked up! Emma
A good choice of Travel Agent. Happy to recommend.
This was the first time I had booked a trip through Hays Broadstone.I dealt with the Branch Manager Emma and found her to be very knowledgeable, friendly and helpful giving good advice on the choices available. There was no hard sell. Will use again.
November 5, 2025
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments. It was a pleasure to get you booked. Emma
Reply from Hays Travel - Broadstone
Thank you for your kind review :)
Great Service at Hays Travel.
Very pleased with our experience at Hays Travel - Broadstone. Booking was a breeze, good, practical advice given and a super holiday was booked. Thank you.
November 6, 2025
Reply from Hays Travel - Broadstone
Thank you for your kind review, it was a pleasure to get your fabulous trip booked for you!
Thanks
Chloe
Very helpful
They took the time to understand what we were looking for, came up with options, spent time refining and then summarised what we were getting
November 4, 2025
Reply from Hays Travel - Broadstone
Thank you for your kind review, it was a pleasure to help you.
Chloe
Reply from Hays Travel - Broadstone
Thank you for your kind review.
Always a pleasure to help :-)
As usual Chloe came up with a package…
As usual Chloe came up with a package that exactly suited our requirements ans was within budget. Wouldn’t hesitate to recommend Hays
November 2, 2025
Reply from Hays Travel - Broadstone
Thank you for your kind review
Chloe :-)
Always a pleasure dealing with the…
Always a pleasure dealing with the ever-helpful Lyndsay at the Broadstone branch.
October 24, 2025
Reply from Hays Travel - Broadstone
Thank you so much for your kind words. We hope you enjoy your upcoming trip.
Lindsay :-)
Great place to book a holiday
Sue arranged our trip so we could do the itinerary we wanted. Her experience of visiting the area we wanted to go was invaluable. We always get great service at Hays and have used them for many years.
October 21, 2025
Reply from Hays Travel - Broadstone
Thank you for your kind review.
Knowledgeable and professional team
October 28, 2025
Reply from Hays Travel - Broadstone
Thank you for your review and booking with us :)
Easy payment plan
Always accommodating . Easy payment plan making the holiday more achievable
October 18, 2025
Reply from Hays Travel - Broadstone
Thank you for taking the time to leave feedback and for your kind comments. Emma
A short break
Emma went through the options carefully and we came up with a good short break
October 25, 2025
Reply from Hays Travel - Broadstone
Thank you for taking the time to leave feedback and for your kind comments. Emma
Lyndsay was great
Lyndsay was great, listed and understood what I was looking for. She was patient and looked for options that suited our needs. Great service will definitely use Hays Travel again.
October 21, 2025
Reply from Hays Travel - Broadstone
Thank you for taking the time to leave such a lovely review. I am so pleased we found you just what you were looking for.
Thank you
Lindsay :-)
Excellent customer service.
Always a positive experience when booking a holiday with Hays, Broadstone. Have used them many times.
Sue, deputy manager is my go-to person, but all staff equally helpful.
Wouldn't use any other travel agent.
October 15, 2025
Booking our holiday to Dubai.
Lindsey was so welcoming from the minute we stepped into the shop. She listened to our wishes and found us exactly what we wanted. At no point did she put pressure on us at any point.
Lindsey worked hard to put together our holiday package and to get us the best flight times with the airline we wanted to fly with.
Thank you so much for being so professional, and so helpful.
October 4, 2025
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments. So pleased we managed to get you booked and the flight times just right.
Thank you
Lindsay
Reply from Hays Travel - Broadstone
Thank you for your kind review :)
Reply from Hays Travel - Broadstone
Thank you for taking the time to leave feedback and for your kind comments. So pleased we managed to get you booked. Emma
A pleasant experience with Mia
A pleasant experience with Mia. She found good ticket prices for the flights I wanted. Would/will go again, preferring a person to a screen.
September 28, 2025
Reply from Hays Travel - Broadstone
Thank you for taking the time to leave feedback and for your kind comments.
Broadstone staff member Lindsey very helpful and sensitive.
Lynsey in Broadstone was extremely helpful and caring having understood our needs for a calming and healing holiday.
October 5, 2025
Reply from Hays Travel - Broadstone
Thank you so much for your kind words.
We hope that you have a relaxing time away.
Thank you
Lindsay
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