Hays Travel - Bromborough Reviews 

595
TrustScore 5 out of 5

4.9

18 The Rake Precinct, CH62 7AD Bromborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Both of the travel agents on duty when we called proved to be extremely efficient,very pleasant and most helpful. We could not have asked for better service!! Louise and Kirsty are a credit to this co... See more

Company replied

Rated 5 out of 5 stars

Friendly greeting, asked what we were after, helpful in finding options. No pressure from Gillian to book there and then. Gave her card, we phoned back to book, unfortunately it had gone but she... See more

Company replied

Rated 5 out of 5 stars

Gillian was absolutely amazing. Her dedication, knowledge, patience were exceptional. Due to family circumstances Gill and I ended up looking at all sorts of places - around the world in 5 days. She d... See more

Company replied

Rated 5 out of 5 stars

So impressed with Gill and Kirsty at Bromborough. Explained exactly what I wanted, and Gill came back within 15 minutes, flight times, price point, absolutely spot on. Gill then rang back to say, brin... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 18 The Rake Precinct, CH62 7AD, Bromborough, United Kingdom

  • 01514386597

4.9

Excellent

TrustScore 5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(595)

126,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful pleasant and efficient

The agent was extremely helpful and dealt with our booking efficiently and with little fuss

April 14, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Pam,

We're so glad our agent provided efficient, helpful service for your booking. Thank you for your feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Really helpful with m enquiry and…

Really helpful with m enquiry and booking; will definitely be using Hays Bromborough again

March 31, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks for the fabulous feedback Gail - what a trip we booked for :) sailing around the world is going to be an incredible journey, and we can't wait to hear all about it, Kirsty

Rated 5 out of 5 stars

I have used your branch numerous times…

I have used your branch numerous times and have always found your staff friendly and very helpful…… I will continue to use your branch as it is local and have never had any concerns with the service you provide…. Thank you

March 29, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks again for booking Benidorm with us , and we really appreciate you 5* review. Thanks again David , Regards Gillian

Rated 5 out of 5 stars

Holiday. Made easy

Friendly staff .very helpful.got everything we needed. All in all excellent joyce

April 3, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks for booking another trip with us, and as always leaving us a great review :) we love hearing about your trips to Lanzarote and organising them for you, Louise :)

Rated 5 out of 5 stars

I always contact Gill at Hays Travel…

I always contact Gill at Hays Travel Bromborough to book my holidays!! I message and tell her what I’m looking for and within half an hour she comes back to me with everything I need to know. I can literally book a holiday so quick! Gill is always so kind and friendly and wouldn’t go anywhere else!! Thank you again Gill xx

March 29, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thank you so very much Lynne, so happy you love our service and we appreciate your bookings :) Gillian

Rated 5 out of 5 stars

Excellent

Excellent, friendly happy to help 💯

March 28, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thank you Judilyn :) Gill x

Rated 5 out of 5 stars

We always return to Hays because we…

We always return to Hays because we know we will always get the best help and advice. Gillian always does everything she can to get us the holiday we want. We wouldn’t go anywhere else.

March 14, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks for leaving us a great review Sue and trusting us to book your holiday again :) Louise

Rated 5 out of 5 stars

Excellent service

Excellent service. Lovely people. Very knowledgeable and patient with us. Nothing was too much trouble. Went that extra effort to help. Found exactly what we needed. Never felt pressured in any way. Highly recommended. Will definitely make it my go to company for any future projects

March 12, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thank you for your 5* review , we are so pleased we managed to find the right river cruise for you so you can celebrate your 60th wedding anniversary. Thanks again Louse :)

Rated 5 out of 5 stars

Excellent, friendly and efficient service

Excellent service from the staff in your Bromborough branch. Kirsty was our main contact and was extremely helpful and efficient in booking some flights to Australia. She also explained your other services to us i.e insurance and currency options. Overall a pleasant experience.

March 17, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks for the wonderful feedback Helena - It was a pleasure to help with your plans to Australia, Kirsty :)

Rated 5 out of 5 stars

Friendly staff

The staff are so welcoming and helpful. We chatted about all sorts of holidays and they have so much knowledge and experience

March 17, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks for booking with us again - this is going to be an amazing trip for you all :) Always a pleasure to chat with you both, Kirsty

Rated 5 out of 5 stars

Highly Recommended

Great. Second visit & again Kirsty was so helpful & understanding of our needs. No rush & nothing too much trouble. Looking forward to our holiday knowing everything sorted. We will be back again for the next. Thank you

March 4, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks for the lovely review Susan, I hope you both enjoy your time away :) Kirsty

Rated 5 out of 5 stars

Hayes Travel for customer service.

I always book my holidays with Hayes
Travel.They are so helpful and friendly.l am confident that they will always do there very best to get me the holiday l want at the price l want to pay .l usual deal with Jill who is great.Although who ever you deal with they all give fantastic customer service.

February 27, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thank you so much for the lovely review and for always choosing to book with me xx Gill

Rated 5 out of 5 stars

Sarah was very helpful in finding us…

Sarah was very helpful in finding us the best deal for our cruise, and answered our questions.

March 15, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Hi Sue
Thank you for your lovely review and for booking your holiday with us.

Sarah

Rated 5 out of 5 stars

Gillian was brilliant

Gillian was brilliant. Very patient,thorough and friendly. She didn't hurry us at all.

March 8, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks for your 5* review , You will both have a fab time in Menorca.
Thanks again Gillian

Rated 5 out of 5 stars

Well done Hays Travel!

Our experience of the Hays Travel event held at Aintree Racecourse was very positive. Every single member of staff was welcoming and supportive in directing us to the best person to assist us. The presentations were first class. It was a worthwhile experience for us to talk with knowledgeable experts on the day, without having to resort to a seemingly endless back and forth between call centres to glean information.
Gillian (from Bromborough branch) was most helpful. Both she, and Mark, the Fred Olsen rep, went above and beyond in the search to get us the correct cabin for our 2027 Norwegian Fjords cruise, as I have mobility issues and require a partially adapted cabin.
My husband and I are highly delighted with the outcome of a very productive few hours. Thank you and well done, all.

March 9, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thank you for your 5* review , we are so glad that you enjoyed the event at Aintree Racecourse. It was my pleasure to look after you and get you booked with Fred Olsen. Thanks again Gillian.

Rated 4 out of 5 stars

Very helpful young lady with plenty of…

Very helpful young lady with plenty of experience.
She was able to book the cruise i required with minimum fuss and at a reduced price to that online

February 26, 2026
Hays Travel - Bromborough logo

Reply from Hays Travel - Bromborough

Thanks for the great feedback, it was a pleasure to book your cruise for you, Kirsty :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look