Hays Travel - Bromley Reviews 

312
TrustScore 5 out of 5

4.8

114 High Street, BR1 1HG Bromley, England, GB


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Rated 5 out of 5 stars

Demi from the Bromley branch made the whole holiday booking experience so easy! She was professional and got my holiday a lot cheaper than I thought! Will be booking with her again next year.

Rated 5 out of 5 stars

Extremely helpful and knowledgeable. Gave her our wishlist and she explored so many options for us. Got us a brilliant package with exactly what we wanted including great flight times, lovely hotel... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience my husband and I had at your Bromley store. We was served by Stacie the branch manager she was outstanding with her excellent customer service she listened and was very en... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to Hays. We had emailed the Bromley beforehand and we're in conversation with Mia, who responded quickly and with all the information we need. Later that day we popped into... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 114 High Street, BR1 1HG, Bromley, England, United Kingdom

  • 02039309757

4.8

Excellent

TrustScore 5 out of 5

312 reviews

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4.8

All reviews

(312)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday 2026

Sona was very very helpful explaining everything when booking our holidays. We were not rushed she took time with us. Would definitely book with her again.

July 24, 2025
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Reply from Hays Travel - Bromley

Hi Lynda, again Thank you :) Sana

Rated 5 out of 5 stars

The staff ability to navigate and…

The staff ability to navigate and provide all necessary advice for my holiday. I went in with a destination and was bale to walk out with my holiday and even managed to sort out my travel money.

July 27, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review. I hope you have the best time , Thank you Sana

Rated 5 out of 5 stars

Friendly staff and spent time helping…

Friendly staff and spent time helping us pick the right holiday

July 16, 2025
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Reply from Hays Travel - Bromley

thank you for you lovely review, i am so happy to hear we picked you your perfect holiday, Thank you Sana

Rated 5 out of 5 stars

Fab team

Fab team - I recently booked a holiday to Japan. From initial enquiry to booking, the team was great. Mia using her experience of Japan helped to pull together a brilliant itinerary which we're really excited for. Thanks ladies!

July 10, 2025
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Reply from Hays Travel - Bromley

Hello Lisa, thank you for your lovely review. We hope you both have the best time, thank you Lillie and Mia

Rated 5 out of 5 stars

Friendly helpful knowledgeable agent …

I popped into the Agents in Bromley with a scant idea of what I wanted to book. I was lucky enough to be assisted my MIa who listened and responded to all of my requests. Together we made the booking fulfilling all of my criteria.
What a pleasure to be served by a friendly knowledgeable, helpful person

July 16, 2025
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Reply from Hays Travel - Bromley

Thank you so much for the lovely review, Yvonne! It was my absolute pleasure to help you with your holiday plans to surprise your husband! I hope you both have the best trip and wishing him a happy birthday on Saturday! (:

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable, and friendly

July 4, 2025
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Reply from Hays Travel - Bromley

Hi Rita and Terry, thank you for you review. it was a pleasure helping you both, i hope you had a lovely cruise

Rated 5 out of 5 stars

Mia was absolutely brilliant in her…

Mia was absolutely brilliant in her dedication and determination to get the best holiday possible for my husband’s 60th Birthday surprise. I am very glad I came into the office when I did. Mia is a star!

July 10, 2025
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Reply from Hays Travel - Bromley

Thank you so much for the loveliest feedback, Marina! It was my absolute pleasure to build your holiday for you and your husband, I hope you have the most wonderful time and wishing him a happy birthday!! - Mia x

Rated 5 out of 5 stars

Great at there job new what we wanted…

Great at there job new what we wanted very friendly

June 28, 2025
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Reply from Hays Travel - Bromley

Hi Nigel,

Thank you for you review, so happy to hear you was happy with the service you received. I hope you have the best time
Thank you Stacie

Rated 5 out of 5 stars

Stacey, the super sweet travel agent to the rescue 😀

Stacey , a very sweet young lady helped me with another very kind, young, brown haired lady. Stacey was so incredibly helpful. She had all the time in the world for me. She had a great sense of humour. She was worried to book my flights with an unknown flight company so she managed to find a much better alternative for me. Altogether it was a lovely experience to be at Bromley Hays Travel centre.
Stacey and all the other ladies made sure of that with their lovely, bubbly personalities.
Big thank you from Sophie 😃

July 5, 2025
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Reply from Hays Travel - Bromley

Hi Sophie, it was an absolute pleasure helping you find the perfect holiday for you and your family
Thank you for your kind and lovely review, Stacie x

Rated 5 out of 5 stars

Staff were very accommodating and…

Staff were very accommodating and helpful with all aspects of us choosing and booking our holiday

June 19, 2025
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Reply from Hays Travel - Bromley

Thank you for your lovely review, we hope you have a lovely holiday :)

Thank you Ruby

Rated 5 out of 5 stars

Very helpful

Very friendly, very very helpful, full of ideas but also listened carefully to what we had been thinking beforehand, would definitely use them again!

June 15, 2025
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Reply from Hays Travel - Bromley

Hello Mr Andrew, thank you so much for your lovely review. i hope you both have a lovely time , thank you Stacie

Rated 5 out of 5 stars

Exceptional Service and a Stress-Free Holiday Booking Experience

I had an outstanding experience with Hays Travel Bromley—from start to finish, the team was friendly, professional, and incredibly knowledgeable. They took the time to understand exactly what I was looking for in a holiday, offering helpful suggestions and tailoring everything to my preferences and budget.

Their attention to detail gave me real peace of mind. Nothing felt rushed or pushed; they genuinely cared about making sure I had the best experience possible.

Special shout-out to Terri, Stacie and Ruby for going the extra mile—you made the process so smooth and enjoyable. It’s clear that customer satisfaction is their top priority.

I’ll definitely be returning to Hays Travel Bromley for future trips, and I highly recommend them to anyone looking for a personal, trustworthy, and stress-free travel service.

June 11, 2025
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Reply from Hays Travel - Bromley

Hello Jenny, it was an absolute pleasure helping you find your next holiday. i am so happy to read you was pleased with the service you received. Thank you and i hope you have the best time, Stacie :)

Rated 4 out of 5 stars

Good work

They were very helpful, we looked at lots of holidays. It's nice to speak to a person face to face. It was great to not have to look at a computer screen, and trying to read the information on a small screen swipping up and down.They gave me help with Visas, money and excursions.

June 4, 2025
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Reply from Hays Travel - Bromley

Thanks for the lovely review!! -Mia (:

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