Andrew was so informative and was extremely knowledgeable about the different holiday destinations. He helped us find the perfect holiday in only an hour after we had been looking for months on our... See more
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Demi was excellent Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures. Making sure all aspects were covered, advice would be available... See more
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Great personal service delivered at Hays Travel in Bromsgrove - again. After discussing our holiday requirements with friends we called into Hays Travel who swiftly organised our Winter Break in Tene... See more
Company replied
Easy to walk in, have a chat, get exactly what we want, pay and walk out again! Nice people, professional and efficient, no messing around swearing at the laptop!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 High Street, B61 8EX, Bromsgrove, United Kingdom
- 01527903968
4.9
Excellent
823 reviews
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Reply from Hays Travel - Bromsgrove
Many thanks for your lovely review regards Andrew
Holiday booking
This was a second visit to Hays Travel Bromsgrove. We were not disappointed equally as good as our first visit 6 weeks ago. This time we were greeted by Morgan, who dealt with us very professionally. Morgan was very approachable with lots of knowledge with regarding our holiday requirements. The staff at Bromsgrove are a credit to Hays Travel. This our second Holiday we have booked with Hays and I am confident we will be booking many more. A wonderful experience thank you Hays Travel Bromsgrove.
November 11, 2025
Reply from Hays Travel - Bromsgrove
Thank you so much for taking the time to leave us such a fantastic review. I am so pleased you were happy with the service provided whilst booking your holiday. We know booking a holiday is exciting and we love to make your booking experience as enjoyable as possible. We look forward to seeing you both in the future and booking plenty more wonderful trips for you.
Staff very professional and helpful.
October 11, 2025
Reply from Hays Travel - Bromsgrove
Thank you for leaving such a lovely review, I am so pleased you were happy with the service provided.
thery are all good at they wrok.
November 2, 2025
Reply from Hays Travel - Bromsgrove
Thank You for your review - Good to know we are doing a good job.. Regards Hays Travel Bromsgrove.
Morgan was excellent alongside her…
Morgan was excellent alongside her helpful colleagues. I went in having some particular wants and she spent so much time focussed on finding what worked for me within a small time frame. Thank you so very much :)
November 8, 2025
Reply from Hays Travel - Bromsgrove
I am so pleased to hear you were happy with the service provided whilst we were booking your trip! Thank you for leaving me such a great review. We look forward to booking your future trips!
I purchased a tui holiday from this…
I purchased a tui holiday from this company as they advertise price matching and that is not the case.
The holiday I purchased did not include hand luggage but did if I booked it direct with Tui web site.
The price wasnt match so I got less for more.
I pointed out the terms and conditio s wasnt pointed out when I tried to get my deposit back.
There excuse it was on the paperwork given at the point of sale it was not.
DO NOT USE THIS COMPANY BOOK DIRECT WITH THE TOUR OPERATOR.
Their reply it is correct if it isnt than tell me with evidebce wgats not correct
I Can attach documents to support my review......
October 24, 2025
Reply from Hays Travel - Bromsgrove
Thank you for your review Mr Smith, I have discussed the matters raised with you. Your review is not factually correct. Please dont hesitate to contact me if you would like to discuss this further.
Excellent help
Very helpful with everything we asked. Told us all about the booking and prices. 10/10
October 28, 2025
Reply from Hays Travel - Bromsgrove
thank you so much for your lovely review :) im sure you are going to love your first cruise!
Knowledgeable
Knowledgeable, friendly and professional service. Didn't feel hurried even though the agency was busy.
October 21, 2025
Reply from Hays Travel - Bromsgrove
Thank you so much for your lovely review, it is greatly appreciated :)
Reply from Hays Travel - Bromsgrove
Thank you for leaving such a lovely review!
Help with the Caribbean
Good sense of humour dealing with a customer a little lost with booking!....Very relaxed atmosphere and booking completed with ease!.
October 12, 2025
Reply from Hays Travel - Bromsgrove
Thank you for leaving such a lovely review! Our aim is to get your tripped booked with complete ease and excellent service, so we are pleased to hear we did just that!
Donna was brilliant
Donna was brilliant especially as we gave her quite a challenge!!!
I think we made her laugh a little and I hope she didn’t think we (I I I )wanted too much????
Sunny balcony!!!!! Ha
Thank you so much and can’t wait to go well done Donna x
October 16, 2025
Reply from Hays Travel - Bromsgrove
Ahh this is such a lovely review and you definately made me smile :) thank you both x
A pleasant visit to the branch
A pleasant visit to the branch, with helpful advice and efforts to find us the best deal.
October 14, 2025
Reply from Hays Travel - Bromsgrove
thank you for your review and for booking with us again!
Reply from Hays Travel - Bromsgrove
thank you for your review Mr Stocker :)
Donna and Scott in the Bromsgrove…
Donna and Scott in the Bromsgrove branch were both extremely helpful. Donna especially helping us to sort a bucket list holiday.
September 30, 2025
Reply from Hays Travel - Bromsgrove
Thank you so much for leaving such a nice review and for being such lovely customers, it is appreciated :)
Very happy with Hays as always, they are always very helpful and can't do enough for you, so pleased that I booked my holiday for next year
I wanted to add that it was Donna from the Bromsgrove branch that helped me and my niece to find the holiday that we wanted, also she was very friendly. Well done Donna very pleased with you, nothing was too much trouble for you to get the holiday that we both wanted and gave us advice that we needed
September 10, 2025
Reply from Hays Travel - Bromsgrove
Thank you so much for leaving such a lovely review, we really appreciate it and thank you for booking with us :)
Reply from Hays Travel - Bromsgrove
thank you so much for your lovely review :)
Natalie at the Bromsgrove branch…
Natalie at the Bromsgrove branch extremely knowledgeable, friendly and helpful - the whole branch is very helpful nothing too much trouble. I know they go above and beyond for older less tech savvy customers
October 2, 2025
Reply from Hays Travel - Bromsgrove
This is music to our ears! thank you for leaving such a lovely review, we appreciate it!
excellent service very helpful the…
excellent service very helpful the staff are a credit well done all
September 28, 2025
Reply from Hays Travel - Bromsgrove
Thank you ever so much for your kind words. We hope you have an amazing time and If you need any further assistance before, during or after your holiday, please don't hesitate to get in contact with our friendly team as we will be more than happy to help you!. ~ Scott
Very efficient staff at the Bromsgrove…
Very efficient staff at the Bromsgrove office. All travel arrangements sorted without any problems.
September 27, 2025
Reply from Hays Travel - Bromsgrove
Thank You for taking the time to give us feedback. Here's to a fantastic holiday
Excellent help from Morgan she really…
Excellent help from Morgan she really made it easy for us to book our cruise.
September 27, 2025
Reply from Hays Travel - Bromsgrove
Great to hear and thank you for leaving a fab review - Team Bromsgrove
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