Hays Travel - Broughty Ferry Reviews 

1,392
TrustScore 5 out of 5

4.9

193 Brook Street, DD5 2AG Broughty Ferry, GB


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Rated 5 out of 5 stars

The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent. We completed the booking and Vicky also arranged car... See more

Company replied

Rated 5 out of 5 stars

Nicola in the Broughty Ferry branch was fantastic and really knowledgable when helping us. Other staff members were also friendly and chipping in with suggestions for our trip. Great service and would... See more

Company replied

Rated 5 out of 5 stars

Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more

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Rated 5 out of 5 stars

Great service from Ellena at Hays travel broughty ferry. Friendly interested and took her time in organising our holiday . Explained what she was doing , all the relevant terms and conditions, wh... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom

  • 01382677853

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,392)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable informative staff

Knowledgeable informative staff. Quick service.
Good feedback for cruise chosen.

March 10, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your feedback and for booking with us! We all hope you have a lovely time on your cruise when it comes around. Thanks, Elise - Assistant Manager

Rated 5 out of 5 stars

Easy booking for holiday

We were able to book a holiday to fit in with our requirements

March 8, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review for Clare, we hope you have a lovely time away to Nice. We look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

We asked for a cruise at short notice…

We asked for a cruise at short notice and they worked nonstop to get us one which we were delighted about.

March 7, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you Elizabeth for your lovely review for Clare, we hope you have a lovely time on your cruise with Ambassador, we look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

Vicky was very attentive

Vicky was very attentive, professional and really helpful in booking flights and accommodation for us. As everyone will appreciate, this has been a difficult time for the travel industry. Thoroughly recommend Hays Broughty Ferry.

March 7, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review for Vicky, we hope you have a lovely time away to Australia, we look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

Vicky was very helpful

Vicky was very helpful, she listened to what we wanted and found options for us to consider. When we had queries she was on hand to answer and went out of her way to help us with specialist requirements,. Would highly recommend Vicky and Hays

March 3, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you so much for your lovely feedback and for booking with us! I will ensure your kind comments are passed along to Vicky and we all hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager

Rated 4 out of 5 stars

Staff were very good

The person I spoke to tried very hard to help me get the deal I wanted with the correct dates, flights and hotel I wanted

February 24, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your feedback and for booking with us, we are glad Cerys managed to find you exactly what you were looking for! Thanks, Elise - Assistant Manager

Rated 5 out of 5 stars

Staff were very friendly and helpful

Staff were very friendly and helpful. Did not feel rushed at all. Very knowledgeable

March 1, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Disneyland Paris, we look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

Vicky was welcoming

Vicky was welcoming, and very helpful and knowledgeable. She took time to go through all the options that could be suitable for my husband and myself. She is an asset to your company.

February 28, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review for Vicky, we hope you have a lovely holiday to Benidorm, we look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

Shannon from the Broughty Ferry branch…

Shannon from the Broughty Ferry branch of Hays booked my husband and I for a cruise. She was professional, friendly and easy to talk to. She explained everything really well and there were no problems.

February 28, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you Wendy for your lovely review. I hope you have the best time on the Ambassador cruise in August. I hope you hear all about it on you return. Kind regards Shannon

Rated 5 out of 5 stars

Helpful travel advisor

The travel advisor was helpful, efficient and knowledgeable. Both Nicky and Cerys made the experience of booking simple and removed the stress of booking online.

February 26, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review for both Cerys and Nikki, we hope you have a fab holiday when it comes, we look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

Holly was great and managed to find me…

Holly was great and managed to find me exactly what I was looking for. Due to my working commitments, Holly corresponded with me through email to begin with. She always replied promptly to any queries I had. Really friendly and professional service which is much appreciated. Thank you Holly.

February 22, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review for Holly Angela, we hope you have a lovely holiday away to Italy. Kind regards Shannon

Rated 5 out of 5 stars

Very helpful and friendly with booking…

Very helpful and friendly with booking trip and efficient with answering questions and giving ideas for other trips in the future. Quick response to contact when needed for information.

February 16, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review for Nikki, We hope you have a lovely holiday to Prague, we look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

The Holly Day experience

Holly was very helpful and informative and guided us through the whole process, taking her time to find the best holiday for us in terms of location and flights.

She was very polite and professional and we’ll definitely be back to book again with her.

February 21, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you so much for your feedback and for booking with Holly, I know she will be absolutely delighted with your comments! We all hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager

Rated 4 out of 5 stars

Vicky took care of everything…

Vicky took care of everything professionally !!

February 22, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your feedback and for booking with Vicky again! We all hope you have a wonderful trip around the world. Thanks, Elise - Assistant Manager

Rated 5 out of 5 stars

BROUGHTY FERRY SHOP.

The location of your premises in Broughty Ferry is ideal and all the staff are very nice helpful and friendly. Elise was outstanding with her help to choose this holiday then complete the booking.

February 20, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you so much for your feedback and for booking with me! I do hope you both have a wonderful time on your cruise and fall in love with the cruising life! Thanks, Elise - Assistant Manager

Rated 5 out of 5 stars

Superb service! Thanx.

From our initial e-mail enquiry in the morning, a return phone call a very short time later, then we were popping into our local Hays office, by lunchtime we had our quote and we had fully paid for our break in mid April.
Vicky our branch manager was absolutely amazing in dealing with both my wife and myself, thanx so much.

February 20, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review Wallace for Vicky, we hope you have a lovely time away in Turkey. We look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

Hays: The Personalised Approach to Travel

Firstly, all the staff were welcoming.
Holly, who arranged my holiday, listened to my preferences ( with great patience );assessed priorities & assembled a choice ‘packages’ that were cognisant of my needs.
She was V knowledgeable, friendly, made the experience collaborative & HONEST re:’pros & cons’ with each choice.
Holly’s expediency of execution was < 30 mins. I could not have been more impressed or delighted with the outcome.
First Class experience. Have used Hays several times in the past & will continue to do so.

February 19, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you for your lovely review Iona for Holly, we will be sure to pass this on to her. I hope you have a lovely holiday to Corfu. We look forward to hearing all about it on your return. Kind regards Shannon

Rated 5 out of 5 stars

Travel consultant Nicola managed to…

Travel consultant Nicola managed to rearrange flights that were unsuitable and vista said there was no alternative but Nicola found flights that were far better at not much more cost

February 13, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you Graeme for your lovely review for Nicola, we hope you have a fab holiday to Crete, we look forward to hearing all about it. Kind regards Shannon

Rated 5 out of 5 stars

I always book with Hays BroughtyFerry Dundee

I always book with Hays BroughtyFerry Dundee ... service is excellent from staff especially Vicky the store manager ... always goes that extra mile for her customers ... great knowledge in travel and makes booking a holiday stress free and enjoyable ...
Great work girls

February 20, 2026
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Reply from Hays Travel - Broughty Ferry

Thank you Arlene for your lovely review for Vicky, we hope you have a lovely time away to Corfu, we look forward to all the stories on your return. Kind regards Shannon

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