The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent. We completed the booking and Vicky also arranged car... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nicola in the Broughty Ferry branch was fantastic and really knowledgable when helping us. Other staff members were also friendly and chipping in with suggestions for our trip. Great service and would... See more
Company replied
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more
Company replied
Great service from Ellena at Hays travel broughty ferry. Friendly interested and took her time in organising our holiday . Explained what she was doing , all the relevant terms and conditions, wh... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a wonderful experience at our…
We had a wonderful experience at our local branch in Broughty Ferry .When entering the the shop we are greeted with a cheery greeting and a warm welcome .We were served by Holly who was very efficient and knowledgeable . Thank you Hay’s .
March 21, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you had a lovely time booking your 2028 ambassador cruise, we look forward to hearing all about it. Kind regards Shannon
Vicky was her usual cheerful and…
Vicky was her usual cheerful and efficient self. She had emailed us to let us know that the cruises were on sale and made an appointment for us and our friends.
March 13, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely day booking your 2028 ambassador cruise. We look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely time booking your 2028 ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Lovely friendly local staff
March 18, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time away on your holiday to Corfu, we look forward to hearing all about it. Kind regards Shannon
I had a very good experience the girls…
I had a very good experience the girls are very helpful and patient with me. I really like all the girls in there and their very welcoming.
March 11, 2026
Reply from Hays Travel - Broughty Ferry
Good Afternoon Jean
Its always a pleasure organising your holidays - Thanks for booking with us again .
Very good service from Elese
March 18, 2026
Reply from Hays Travel - Broughty Ferry
Thank you very much for your lovely review and for booking with me! I do hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely day booking your ambassador cruise for 2028. We look forward to hearing all about it on your return. Kind regards Shannon
Great welcome to the premises
Great welcome to the premises, made to feel comfortable and at home. Staff very, very helpful and knowledgeable about the holidays and process with the commitment if any problems “ please don’t fail to get in touch.”
March 17, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely holiday to Girona, we look forward to hearing all about it on your return. Kind regards Shannon
The service given by the stagg is…
The service given by the staff is exceptional, friendly and efficient
March 9, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback and for booking with us! We all hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you had a lovely day booking your 2028 ambassador booking, we look forward to hearing all about it. Kind regards Shannon
Excellent agent
Holly was our agent and was excellent. Knew a lot of information about the cruise we had chosen . Gave good advice on our cabin and the trips . We enjoyed the Prosecco and treats. Lovely experience.
March 13, 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your lovely comments on Holly's service. We all hope you have a lovely time when you are away. Thanks, Elise - Assistant Manager
Clare was very attentive everything…
Clare was very attentive everything just went smooth
March 14, 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your amazing feedback and for booking with Clare! We all hope you have a lovely holiday. Thanks, Elise - Assistant Manager
Iberian cruise
very efficient and professional experience. The staff are very friendly, knowledgeable and explained everything and more about what we wanted to achieve. This is our go to office when we want to book a holiday, especially cruises Would strongly recommend.
March 14, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Elise, We hope you had a lovely time booking your Ambassador cruise for 2028.We look forward to hearing all about it on your return. Kind regards Shannon
Very friendly and informative advisor…
Very friendly and informative advisor who had actually been on the cruise we booked. Great experience.
March 14, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, We hope you had a lovely day booking your ambassador cruise for 2028. We look forward to hearing all about it on your return. Kind regards Shannon
Lovely staff which made it all very easy.
Vicki made it very easy and simple to book holiday she explained things as she went along. I have booked a few holidays in Broughty Ferry branch, always been very happy with service. And a lovely glass off fizz, nice touch. Don't think you get that all the time.
March 14, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely day booking you Ambassador cruise for 2028. We can't wait to hear all about it on your return. Kind regards Shannon
Excellent service 😀😀
March 13, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely cruise in 2028 with Ambassador. We look forward to hearing all about it on your return. Kind regards Shannon
Excellent knowledgeable agent
Nicola is an excellent knowledgeable agent, seamless experience and amazing customer service
March 13, 2026
Reply from Hays Travel - Broughty Ferry
Thank you Annie for your lovely review for Nicola, we hope you have a lovely time on your Ambassador cruise in 2028, we look forward to hearing all about it on your return. Kind regards Shannon
As always great service
As always great service, in spite of some technical issues. Went through various options until we were happy. Will definitely be back.
March 13, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a great cruise in 2028, we look forward to hearing all about it on your return. Kind regards Shannon
So easy to book and find the best deals…
So easy to book and find the best deals and hotel for you.
March 4, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback and for booking with us! We all hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager
Knowledgeable informative staff
Knowledgeable informative staff. Quick service.
Good feedback for cruise chosen.
March 10, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback and for booking with us! We all hope you have a lovely time on your cruise when it comes around. Thanks, Elise - Assistant Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.