The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent. We completed the booking and Vicky also arranged car... See more
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Nicola in the Broughty Ferry branch was fantastic and really knowledgable when helping us. Other staff members were also friendly and chipping in with suggestions for our trip. Great service and would... See more
Company replied
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more
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Great service from Ellena at Hays travel broughty ferry. Friendly interested and took her time in organising our holiday . Explained what she was doing , all the relevant terms and conditions, wh... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
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Great Customer Service
Great Customer Service
In Broughty Ferry.
Nicola was brilliant. A credit to the team. So was the lady who offered me to sit initially.
Very happy with the advice and talked through each stage. Great deal too.
April 8, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time in Auckland, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time on your holiday, we look forward to hearing all about it on your return. Kind regards Shannon
Prompt & efficient service.
April 1, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Elise, we hope you have a lovely time in Bordeaux, we hope you have a lovely time and we look forward to hearing all about it on your return. Kind regards Shannon
Nicola was really & knowledgeable &…
Nicola was really & knowledgeable & helpful when I went into enquire about a holiday. Will definitely be rebooking with hays
April 8, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time on your Royal Caribbean cruise this summer. We look forward to hearing all about it on your return. Kind regards Shannon
Great first experience of Hays
Vicky worked very hard to rearrange flights to Australia after our original flights were cancelled, nothing was too much bother
April 7, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely time in Australia, we look forward to hearing about it on your return. Kind regards Shannon
Extremely efficient and nice…
Extremely efficient and nice personality. A very enjoyable experience.
April 7, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time in Malta. we look forward to hearing all about it on your return. Kind regards Shannon
Excellent service
Nicola made our whole experience a joy,such a lovely down to earth young lady.
April 5, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time on your ambassador cruise in 2028. We look forward to hearing all about it on your return. Kind regards Shannon
Excellent service as my wife and I were…
Excellent service as my wife and I were undecided where to go. Shop was busy but staff didn't rush us. Manager quickly sorted it for us both.
Highly recommended.
February 28, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely time in Malaga. We look forward to hearing all about it. Kind regards Shannon
I dealt with Hollie from Broughty Ferry…
I dealt with Hollie from Broughty Ferry Branch & she was very pleasant and extremely helpful.
March 15, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, Thank you for booking your 2028 ambassador cruise with us, We look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky. We hope you have a lovely holiday on the MSC World Europa in 2028. We look forward to hearing all abut it on your return. Kind regards Shannon
Great staff made things so easy
Holly made the whole process so easy, we will definitely go back to Holly when we are booking another holiday
March 24, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time in Majorca next year, We look forward to hearing all about it on your return. Kind regards Shannon
Staff was great.
Staff was great.. the help was great trying to get to Australia.. thanks a lot
March 29, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a time in Australia, we look forward to hearing all about it on your return. Kind regards Shannon
Staff went over and above to help me…
Staff went over and above to help me get the best deal. They were polite, friendly, professional and knowledgable of their field. Made the whole process very smooth.
March 29, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time on your Celebrity cruise next year, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you so much for your review :)
We are glad you had a great time instore booking your next adventure!
Kind Regards,
Holly :)
I have used Hays travel many times
I have used Hays travel many times, always had a fast, friendly, reliable service from Vicky Wilson in the Broughty Ferry branch.
March 20, 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your kind words about Vicky!
We are so glad you had a great experience booking your cruise. Have a lovely time when it comes!!
Kind Regards,
Holly :)
Cerys was helpful and polite
Cerys was helpful and polite, we are very happy with the cruise that she helped us to choose and with with the cost of the holiday.
March 19, 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your kind words about Cerys!
We are so glad you had a great experience booking your cruise. Have a lovely time when it comes!!
Kind Regards,
Holly :)
Got a wee river cruise booked with…
Got a wee river cruise booked with holly she is amazing I’m so excited to be going not till April 2027
March 21, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you had a lovely day by booking your river cruise in store, we look forward to hearing all about it on your return. Kind regards Shannon
Excellent from start to Finish
Excellent from start to Finish. Cerys there, is brilliant....
March 25, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday on your Marella Cruise, we cant wait to hear all about it on your return. Kind regards Shannon
We had a wonderful experience at our…
We had a wonderful experience at our local branch in Broughty Ferry .When entering the the shop we are greeted with a cheery greeting and a warm welcome .We were served by Holly who was very efficient and knowledgeable . Thank you Hay’s .
March 21, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you had a lovely time booking your 2028 ambassador cruise, we look forward to hearing all about it. Kind regards Shannon
Vicky was her usual cheerful and…
Vicky was her usual cheerful and efficient self. She had emailed us to let us know that the cruises were on sale and made an appointment for us and our friends.
March 13, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely day booking your 2028 ambassador cruise. We look forward to hearing all about it on your return. Kind regards Shannon
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