The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent. We completed the booking and Vicky also arranged car... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nicola in the Broughty Ferry branch was fantastic and really knowledgable when helping us. Other staff members were also friendly and chipping in with suggestions for our trip. Great service and would... See more
Company replied
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more
Company replied
Great service from Ellena at Hays travel broughty ferry. Friendly interested and took her time in organising our holiday . Explained what she was doing , all the relevant terms and conditions, wh... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the staff are so friendly and…
All the staff are so friendly and welcoming.Always happy to help ensure we have a great holiday
May 1, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Alicante, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Poor experience booking trip
We were excited to book our trip, the local store had details in advance. On booking too many errors arose. Our name was spelt wrongly on the booking despite being advised and initially noted down correctly. This meant it couldn’t be ‘ticketed’ because they needed to be updated our name and could take 48 hours. Mistakes happen. Because of this we couldn’t pick plane seats for some time, not the biggest issue, but another issue in the customer service provided. We had 3 different ref codes, Hays, TUI and one for the flights/Airline, so confusing for a “package TUI” holiday. Still not sure why they booked it through TUI when the hotel and flights appeared to be booked individually. Hays customer service later confirmed our teenage son was the lead passenger?? When these issues were queried at the local shop, the response given was not the reality. Anyways, we had a fab holiday and will not return to Hays again.
March 1, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback Mrs Spencer. I have called you today to discuss your experience in a bit more depth and have left you a voicemail. I can assure you that the service you have received is not the standard that we pride ourselves on. With regards to the different references I am more than happy to talk you through these but I can understand why this was confusing. I am however pleased to hear that you had a nice holiday. I look forward to speaking you in the coming days. Vicky - Branch Manager
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Corfu, we look forward to hearing all about it on your return. Kind regards Shannon
Very helpful and friendly staff.
April 21, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Italy, we look forward to hearing all about it on return. Kind regards Shannon
Faultless Service
My booking experience with Nicola was excellent. Nicola was very professional, informative, extremely helpful, very friendly and fun. She put myself and my sisters very much at ease. She very confident in all outcomes to our queries. She has built a perfect holiday package for us and I am extremely happy with everything. I would certainly use your services again.
April 26, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time in Thailand exploring. We look forward to hearing all about it on return. Kind regards Shannon
Always a lovely welcome to Broughty …
Always a lovely welcome to Broughty Ferry office and first class service especially from Holly
April 26, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time away on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, Thank you for booking your 2027 ambassador cruise with us. We look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, Thank you for booking your 2028 ambassador cruise with us. We look forward to hearing all about it on your return. Kind regards Shannon
Vicki made our booking very easy and…
Vicki made our booking very easy and relaxed. Our long anticipated trip to India finally booked.Gave us the confidence that she would be keeping us updated on our trip which isn't due till November and that we could pop in any time with any questions.
April 22, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, We hope you have a fab time in India, we look forward to hearing all about it on your return. Kind regards Shannon
Very easy booking process
Very easy booking process. From initial telephone conversation then emails back and forth. To a link being send for payment of deposit.
Not the usual hanging about waiting all day/days for replies to email. Gill was very attentive and much appreciated to service received.
April 23, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Gillian, Thank you for booking your 2027 ambassador cruise with us, we look forward to hearing all about it on your return. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time exploring in Krakow. We look forward to hearing all about it on your return. Kind regards Shannon
Always a good experience booking with…
Always a good experience booking with Hays Broughty Ferry. Staff are lovely and very helpful
April 18, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time to the Lake District, we look forward to hearing all about it on your return. Kind regards Shannon
Carribean cruise.
The consultant was very efficient and gave us all possibilities for our cruise holiday.
April 12, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time on your P&O cruise next year. We look forward to hearing all about it on your return. Kind regards Shannon
Thailand Holiday
Nicola was so helpful and made the booking of our holiday to Thailand so simple and we were more than happy with the cost of our holiday. Nicola took time to explain everything to us. A very good experience.
April 16, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time to Thailand, we look forward to hearing all about it on your return. Kind regards Shannon
Clare made booking easy and was very…
Clare made booking easy and was very helpful. She managed to secure the cabin we wanted and kept us informed of the progress by phone .
April 15, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, Thank you for booking your 2028 ambassador cruise with us, we look forward to hearing all about it. Kind regards Shannon
Booking Process
Cerys, was very helpful and had everything done quickly and efficiently.
April 14, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Zakynthos, we look forward to hearing all about it. Kind regards Shannon
ve been using Hays Travel for so many…
Have been using Hays Travel for so many years now. Vicky the manager has mentored her team so well and i now feel so confident in every visit. So much so we just never cosider another agent. Always a pleasure and have with Vickys experience never picked a poor hotel.
April 11, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time to Lanzarote, we look forward to hearing all about it on your return. Kind regards Shannon
Very helpful and friendly staff
Very helpful and friendly staff.
Everything well explained and double checked.
They made sure that I was happy with everything.
April 11, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely time on your coach holiday, we look forward to hearing all about it. Kind regards Shannon
Great service and cheerful assistant
Very attentive assistant who did her very best to give me the best deal available for the holiday I had chosen. I was given time to make my decision
April 8, 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, Thank you for booking your 2028 ambassador cruise with us. We look forward to hearing about it when you return. Kind regards Shannon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.