We have booked 2 holidays with hays travel Buckie and Vykky has been amazing each time! Worked with us when we hand no clue where in the world we wanted to visit next. And there price match with compe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was pleasant to go into shop to book holiday, staff were very nice especially Trisha, who guided us through everything we were looking for.
Company replied
Very professional, understood what we were looking for , exceptional service nothing was to much bother even booked our seats . So easy no need to be on the Internet for hours sorting our holiday ou... See more
Company replied
Listened to what we wanted and came up with several options.Even helped get the boarding passes . Dealt with us politely and proficiently.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 East Church street, AB56 1EX, Buckie, United Kingdom
- 01542898286
4.9
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly staff
March 22, 2025
Reply from Hays Travel - Buckie
Thank you for your positive feedback :)
Staff were friendly and listened to…
Staff were friendly and listened to what we wanted. All our questions were answered and given clearly. Tricia went through all the options we had. Would definitely use Hays again and would recommend to family and friends.
March 16, 2025
Reply from Hays Travel - Buckie
Thank you so much for your lovely comments! I hope you have a great time away when it comes - Trisha
I had a brilliant experience with Trisha.
I had an brilliant experience Trisha was amazing and so helpful, explained everything and made sure my experience was good I will definitely come back to Hays Travel again to book a holiday thank you very much 😊
March 16, 2025
Reply from Hays Travel - Buckie
Thank you so much for your lovely comments! I hope you have a great time away when it comes - Trisha
Wouldn’t book anywhere else
The girls at Hays in Buckie always go above and beyond. Wouldn’t book anywhere else, the service is second to none. Thanks again quines x
March 14, 2025
Reply from Hays Travel - Buckie
Thank you, always a pleasure booking your holidays!
Great customer service
Great customer service, as always from Trisha
Went through everything in detail
Will return to Trisha for next holiday
February 25, 2025
Reply from Hays Travel - Buckie
Thankyou so much for you lovely comment, I am sure you will al have a great time Trisha :)
Very helpful and friendly staff
March 1, 2025
Reply from Hays Travel - Buckie
Thank you for your positive feedback :)
Reply from Hays Travel - Buckie
Thank you for your positive feedback :)
Reply from Hays Travel - Buckie
Thank you for your positive feedback :)
Very helpful & made it easy stress free…
Very helpful & made it easy stress free .
Very happy with my holiday now booked.😃
February 27, 2025
Reply from Hays Travel - Buckie
Thankyou so much for your lovely comments I am sure you will have a great holiday when you go Trisha :)
Easy booking
Easy booking. All done by phone. Vicky was efficient and explained everything
February 25, 2025
Reply from Hays Travel - Buckie
Thank you for your lovely comments - Vykky
Your staff are amazing very happy with…
Your staff are amazing very happy with everyone in the office at buckie
February 16, 2025
Reply from Hays Travel - Buckie
Thank you for your lovely comments :)
Hays Travel Shop Buckie…
Vykky who dealt with my query regarding a cruise for a special birthday wsd very polite and very helpful in her search for me. So much that I booked the cruise for 2027 .
February 11, 2025
Reply from Hays Travel - Buckie
Thank your for your lovely comments, I hope you have a great time when it comes - Vykky
Holiday travels
Trish was very helpful checking hotels and getting a hotel to suit us,10/10 your staff make booking a pleasure.Will continue to use Hays Buckie.
February 9, 2025
Reply from Hays Travel - Buckie
Thankyou for your positive feedback a pleasure as always finding you a holiday Trisha :)
The staff were friendly and very…
The staff were friendly and very helpful and nothing was to much bother
February 11, 2025
Reply from Hays Travel - Buckie
Thank you for your lovely comments :)
Assistant was very helpful when booking…
Assistant was very helpful when booking this holiday nothing was a problem for her .Was told if there was anything we were concerned about to just get in contact and she would sort it out of us .Really lovely assistant
January 30, 2025
Reply from Hays Travel - Buckie
Thank you for the lovely comments it was a pleasure booking your holiday - Vykky :)
Again excellent customer service from…
Again excellent customer service from start to finish
January 30, 2025
Reply from Hays Travel - Buckie
Thanks for your lovely comments, always a pleasure :)
Holidays planning moved from impossible to entirely possible at Hays travel Buckie
We only had experience with Iona , Hays travel , Buckie , who was exceptional at listening , organising , managing our needs /requests effectively. Iona checked out everything and confirmed every step verbally and written - a fantastic experience
January 30, 2025
Reply from Hays Travel - Buckie
Thank you so much for your lovely comments, It was a pleasure booking your holiday - Iona
The staff were very helpful and made…
The staff were very helpful and made booking a holiday enjoyable.
Many thanks 😊
January 30, 2025
Reply from Hays Travel - Buckie
Thank you for your lovely comments :)
Reply from Hays Travel - Buckie
Thank you so much for your lovely comments, I hope you have a great time away :)
Nothing was too much trouble
Nothing was too much trouble. Booked and paid in full.
Lovely, friendly and knowledgeable staff.
Thank you.
February 1, 2025
Reply from Hays Travel - Buckie
Thank you so much for your lovely comments, I hope you have a great time away :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.