Hayley from the Bulwell store was amazing. I spoke to her on the phone beforehand as I was interested in a couple of holidays. I am not good with technology and she made everything plain sailing. Very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As usual Hayley was professional as usual.very polite and helpful.We use hays travel every year because they do everything for us from booking,seats and tickets.
Company replied
Josh in the Bulwell branch was very patient helping us to on find our ideal holiday. He spent time to look at the different destinations and requirements we asked for, we couldn't thank him enough for... See more
Company replied
Very friendly, very helpful, my sister and I were both very happy with everyone at Hays travel Bulwell, we're really looking forward to our holiday x
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 Main Street, NG6 8QD, Bulwell, United Kingdom
- 01158605338
4.9
Excellent
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are very good and…
The staff are very good and knowledgeable and very professional
July 8, 2026
Reply from Hays Travel - Bulwell
Thankyou for your lovely review!
Good staff knowledgeable gave us good…
Good staff knowledgeable gave us good advice concerning our holiday about up grades
July 11, 2026
Reply from Hays Travel - Bulwell
Thank you for your Lovely Review :)
Great holiday great service friendly…
Great holiday great service friendly staff çarnt be better thank. You
July 5, 2026
Reply from Hays Travel - Bulwell
Thank You
Exceptional knowledge and very friendly…
Exceptional knowledge and very friendly will definitely be using hays again 😆😆😆
July 2, 2026
Reply from Hays Travel - Bulwell
Thankyou for your lovely review!
Josh always goes the extra mile.
July 1, 2026
Reply from Hays Travel - Bulwell
Thank you for your lovely review frank :)
Reply from Hays Travel - Bulwell
Thank You....
Reply from Hays Travel - Bulwell
Thank you..
Always great talking to Adam and…
Always great talking to Adam and booking another cruise,everything we wanted was no trouble, best travel agents.
June 18, 2026
Reply from Hays Travel - Bulwell
Best travel agents, for the best customers! :) thank you
Staff very helpful in hays at Bulwell,
Staff very helpful in hays at Bulwell,, the holiday was great good transfers realy happy with service
March 25, 2026
Reply from Hays Travel - Bulwell
Thank You
Bulwell Hays Travel Brilliant Again
Another professional, friendly stress-free experience
June 14, 2026
Reply from Hays Travel - Bulwell
Thank you... i hope you enjoy your break away :)
The staff were well informed about…
The staff were well informed about various options. We were given sound advice. Staff were warm, patient and kind.
June 14, 2026
Reply from Hays Travel - Bulwell
Thank you, we always try our best :)
The reply Hayes Travel gave wasn't…
The reply Hayes Travel gave wasn't true. Hayes Travel try being truthful. No reply will be proof your reply wasn't true.
June 8, 2026
Unprompted review
Reply from Hays Travel - Bulwell
Thank you much appreciated :)
Excellent service with a warm and…
Excellent service with a warm and friendly informative style. Always a pleasure to deal with the staff🥰
June 7, 2026
Reply from Hays Travel - Bulwell
Thank you
Friendly and helpful staff
May 28, 2026
Reply from Hays Travel - Bulwell
Thank you for your lovely review
I’ve been to the Bulwell branch of Hays…
I’ve been to the Bulwell branch of Hays for my last two holidays on the spur of moment and they came up trumps again so thank you Josh and ladies for your help
Kindest Regards William
May 31, 2026
Reply from Hays Travel - Bulwell
Thank you, we always try our very best :)
Excellent quick service again
Excellent quick service again. Cruise sorted out really easily. Adam is excellent!!
May 22, 2026
Reply from Hays Travel - Bulwell
Thank you :)
Japan cruise
I popped into my local shop previous day to ask details for the cruise. I had the night too think about it. So dropped in the following day. Talked to the agent about all the details. Booked it there and then. Kelly was very helpful sorting things out.
May 21, 2026
Reply from Hays Travel - Bulwell
Thank you for your lovely review enjoy Japan :)
Very polite lady served us Hayley every…
Very polite lady served us Hayley every thing we asked for Hayley sorted it for us
May 14, 2026
Reply from Hays Travel - Bulwell
Thankyou for your lovely review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.