Hayley from the Bulwell store was amazing. I spoke to her on the phone beforehand as I was interested in a couple of holidays. I am not good with technology and she made everything plain sailing. Very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As usual Hayley was professional as usual.very polite and helpful.We use hays travel every year because they do everything for us from booking,seats and tickets.
Company replied
Josh in the Bulwell branch was very patient helping us to on find our ideal holiday. He spent time to look at the different destinations and requirements we asked for, we couldn't thank him enough for... See more
Company replied
Very friendly, very helpful, my sister and I were both very happy with everyone at Hays travel Bulwell, we're really looking forward to our holiday x
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 Main Street, NG6 8QD, Bulwell, United Kingdom
- 01158605338
4.9
Excellent
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Norwegian fjords cruise
Fantastic service from Adam throughout — great communication, helpful, and made everything so easy. The Hays Travel app was really simple to use, and the free parking was a lovely added bonus. Would definitely recommend!
May 11, 2026
Reply from Hays Travel - Bulwell
Thank you Vicky...you are going to love it!!!
Excellent service lovely friendly staff…
Excellent service lovely friendly staff always make you feel comfortable
May 12, 2026
Reply from Hays Travel - Bulwell
Thank you
Got exactly what we were looking for-…
Got exactly what we were looking for- very friendly and knowledgeable staff
May 10, 2026
Reply from Hays Travel - Bulwell
Thank you :)
Everything thing was so easy and simple…
Everything thing was so easy and simple the staff made it a very pleasant experience and were very informative, so everything went smoothly
May 2, 2026
Reply from Hays Travel - Bulwell
First time for a cruise!! woop woop!
Making how holiday perfect 👌 and the…
Making how holiday perfect 👌 and the staff are very perlight and confident in making a holiday number one. Well done hay's 😊
May 7, 2026
Reply from Hays Travel - Bulwell
Thankyou for taking your time to write a lovely review! We appreciate you :)
Excellent service
Excellent service by friendly and helpful staff who will go the extra mile to make your experience the best!
April 28, 2026
Reply from Hays Travel - Bulwell
Thankyou for your lovely review! We appreciate your regular custom! Thankyou for always choosing us.
Staff were lovely helpful and polite
April 18, 2026
Reply from Hays Travel - Bulwell
Thankyou for taking the time to write a lovely review!
The staff couldn’t do enough for us .we…
The staff couldn’t do enough for us .we are old but they put us at ease
April 17, 2026
Reply from Hays Travel - Bulwell
Thankyou for taking the time to write a lovely review!
Reply from Hays Travel - Bulwell
Thankyou for taking the time to write a lovely review!
Good service
Excellent friendly service used them
Before no stress no hassle booking here same price as online
April 12, 2026
Reply from Hays Travel - Bulwell
Thanks Elaine..means alot, Adam
The Bulwell Hays Travel
The Bulwell Hays Travel
Was very helpful in every matter that arose for me.
They was very polite beyond helpful very kind what a great credit to your company.
I was that satisfied with Hays Bulwell I have rebook another cruise for 2028.
April 2, 2026
Reply from Hays Travel - Bulwell
Thank you for the lovely review :)
Staff ( Hayley) superb
Staff ( Hayley) superb - in and out in 20 mins
And holiday booked ! 7th holiday in 3 years booked at Hays ( Bulwell)
March 28, 2026
Reply from Hays Travel - Bulwell
Thank you so much for your kind review..
Hayley
Reply from Hays Travel - Bulwell
Thank you very much...
Reply from Hays Travel - Bulwell
thank you for your lovely review. Kerren
Reply from Hays Travel - Bulwell
Thank you for you lovely review ... Hayley
Tailor made to our needs
Tailor made to our needs, always a pleasure to book with Hayes.
February 28, 2026
Reply from Hays Travel - Bulwell
Thank you
great service as always.
Great service as usual staff polite friendly and take tgier time i. getting e aptly what you want
March 1, 2026
Reply from Hays Travel - Bulwell
Thank you
Breath taking something to look forward…
Breath taking something to look forward too after all this rain.
February 27, 2026
Reply from Hays Travel - Bulwell
Your going to love Lanzarote and that hotel! wow!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.