Hays Travel - Bury St Edmunds Reviews 

832
TrustScore 5 out of 5

5.0

43b Cornhill bury, IP33 1DX Bury St Edmunds, GB


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Rated 5 out of 5 stars

As always our regular travel agent Gemma at the bury st Edmund’s. Branch booked our holidays for us as she has done for quite a few years now, even if she is not available we get fantastic service fr... See more

Rated 5 out of 5 stars

Jemma guided us through the process with great support and product knowledge going the extra mile to complete our transactions even though it went beyond her scheduled hours. Excellent service

Rated 5 out of 5 stars

Gemma was patient and very helpful with our requirements so much so we have booked 2 fabulous holidays with her on our visit to the bury st Edmunds branch, can’t recommend her enough.😎 G&J Hall

Rated 5 out of 5 stars

Excellent service and good knowledge of cruise I was booking. I would not have been able to find all the information provided easily without them. They were able to advise on cabin areas to avoid if w... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 43b Cornhill bury, IP33 1DX, Bury St Edmunds, United Kingdom

  • 01284606559

5.0

Excellent

TrustScore 5 out of 5

832 reviews

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5.0

All reviews

(832)

121,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Service

Extremely knowledgeable staff who provided excellent advice & helped us book our dream holiday. Highly recommend!

June 7, 2026
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Reply from Hays Travel - Bury St Edmunds

Thank you for leaving a kind review!

Rated 5 out of 5 stars

Booking Walking holiday in the Dolomites in September.

Our contact is with Gemma at Bury St Edmunds.
She has helped us over the last few years and knows what we like for our ideal holiday. She is very attentive, knowledgeable and thorough.
her customer service is second to none.

June 6, 2026
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Reply from Hays Travel - Bury St Edmunds

Thank you for leaving a kind review!

Rated 5 out of 5 stars

Great Service

Tallulah was very welcoming and helpful in assisting book our holiday. Answered every question we asked .

June 11, 2026
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Reply from Hays Travel - Bury St Edmunds

Thank you for this kind review, we hope you enjoy your holiday!

Rated 5 out of 5 stars

Friendly

Friendly, understanding our needs courteous

June 8, 2026
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Rated 5 out of 5 stars

Marvellous

Marvellous - I love crème eggs

June 1, 2026
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Rated 5 out of 5 stars

Fantastic service with Hayes Travel…

Fantastic service with Hayes Travel Agent
Very helpful nothing to much trouble
Always book with Gemma as she always give good advice on places and where to go
Have booked with Hayes Travel year after year won’t go anywhere else
Keep up the good work girls xx

May 29, 2026
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Reply from Hays Travel - Bury St Edmunds

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Rated 5 out of 5 stars

Very Helpful Travel consultant

Very Helpful Travel consultant
, in dealing with our Holiday Booking, in checking and making sure everything was covered and correct before we paid for our Special 50th Anniversary trip to Rhodes Town ,

May 26, 2026
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Reply from Hays Travel - Bury St Edmunds

Thank you for such a kind review, we hope you have a fantastic celebration!

Rated 5 out of 5 stars

Great staff

Spoke to Aimee, very helpful, thorough and friendly. She made sure everything was exactly the way we wanted it.

May 24, 2026
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Reply from Hays Travel - Bury St Edmunds

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Rated 5 out of 5 stars

Excellent help from Gemma and her…

Excellent help from Gemma and her knowledge of the resort, can't thank her enough Colin and Julia.
P.s. I must add all of your travel advisors
At Hayes of bury st Edmunds are EXCELLENT regards Colin and Julia Dowding.

May 20, 2026
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Reply from Hays Travel - Bury St Edmunds

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Rated 5 out of 5 stars

Was once again welcomed with a smile

Was once again welcomed with a smile. Always book with Hays travel. Recently had to rearrange a booking as one of group suddenly passed away. Staff were very helpful and sympathetic. Also rebooked for next year which again was good service. Love the staff in Bury st Edmunds .

May 12, 2026
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Reply from Hays Travel - Bury St Edmunds

Thank you for leaving a kind review!

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