Excellent service and good knowledge of cruise I was booking. I would not have been able to find all the information provided easily without them. They were able to advise on cabin areas to avoid if w... See more
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Impressed with the staff , Gemma at Bury St Edmunds branch very experienced, efficient and friendly . Booked our two cruises , advising about cabin locations on the ship. Great knowledge. Very reas... See more
Company replied
Excellent customer care from Tallulah who provided everything we asked for in the holiday. That's why we always go to this branch as no matter who we see they always really helpful and friendly.
Company replied
As always friendly, efficient and excellent at their job. I know all the staff as I have been booking my holidays at the same location of Thomas Cooks/Hays for over 40 years and never had a failure.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43b Cornhill bury, IP33 1DX, Bury St Edmunds, United Kingdom
- 01284606559
5.0
Excellent
818 reviews
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Friend staff and no hassle in arranging…
Friend staff and no hassle in arranging the holiday I required
August 24, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks for taking the time to review.
Reply from Hays Travel - Bury St Edmunds
Thanks for your kind review.
Very helpful
Very helpful, friendly staff .
Great communication.
Would very much recommend.
Found much better price than another company!
August 5, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for your kind review !
Always helpful wouldn’t go anywhere…
Always helpful wouldn’t go anywhere else ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
August 27, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for your lovely review!-Dora
Good service
Danielle was friendly, professional and supplied the required information promptly.
August 27, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review :)
Excellent service and good knowledge of…
Excellent service and good knowledge of cruise I was booking. I would not have been able to find all the information provided easily without them. They were able to advise on cabin areas to avoid if we did not want excess noise or obstructive views from our balcony. I am so pleased with the service and would certainly use Hayes Travel again.
August 20, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you so much for your kind review.-Dora
Excellent customer care from Tallulah…
Excellent customer care from Tallulah who provided everything we asked for in the holiday. That's why we always go to this branch as no matter who we see they always really helpful and friendly.
August 17, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving us a review!
Very helpful and friendly staff in Bury…
Very helpful and friendly staff in Bury St Edmunds. Katie was very helpful booking our special holiday to celebrate our 25th anniversary.
August 23, 2026
Reply from Hays Travel - Bury St Edmunds
We are so pleased you had a great experience whilst booking your special holiday!
Katie at bury st Edmund’s shop is always smiling
Katie at bury st Edmund’s shop
Always finds us the best holiday to suit all our needs, friendly and always so happy to deal with us xx
August 23, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for your lovely review!
Katie was so helpful and got us just…
Katie was so helpful and got us just what we needed she sorted everything out for us everyone is so friendly and we felt looked after we will use hays travel again.
August 22, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving us a kind review :)
Service was friendly and effective…
Service was friendly and effective lovely people working there
August 19, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for your review!
The Lady was very helpfull
The Lady was very helpfull, friendly, she helped with all our requirements & pleasure to meet.
August 18, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leavings us a kind review!
As always friendly
As always friendly, efficient and excellent at their job.
I know all the staff as I have been booking my holidays at the same location of Thomas Cooks/Hays for over 40 years and never had a failure.
Couldn’t recommend more highly for a stress free experience.
August 13, 2026
Reply from Hays Travel - Bury St Edmunds
We are so glad you a good experience whilst booking your holiday!
As always booking with Hays Bury st…
As always booking with Hays Bury st Edmunds is stress free. I always try to get Gemma and she always seems to find the right holiday for me. She goes above and beyond to get things done. Genuinely a lovely person and if I have a problem always sorts it out. I have just booked next years holiday with her and all went smoothly, so very happy customer.
August 12, 2026
Reply from Hays Travel - Bury St Edmunds
Dear Linda, thanks so much for your kind review.
I appreciate you too.
Kindest regards Gemma
Impressed with the staff
Impressed with the staff , Gemma at Bury St Edmunds branch very experienced, efficient and friendly . Booked our two cruises , advising about cabin locations on the ship. Great knowledge. Very reassuring. Very polite and friendly. A credit to your company.
August 5, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks you so much for your kind review,
I appreciate you booking with me.
Kindest regards Gemma
Holiday support
Every member of Hays travel in Bury St Edmunds is understanding of your needs, thoroughly helpful and always find you exactly what you want from your holiday.
August 12, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks for you kind review.
Kindest regards Gemma.
Dealing with a confident young sales…
Dealing with a confident young sales lady , finding us the best holiday and price and just having time for us making the right decisions.
Thank you :)
Jackie
August 11, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks very much for taking the time to leave a kind review.
As always All staff at Hays have been…
As always All staff at Hays have been 100%.
From booking in the shop or over the phone.
All our holidays are booked with Hays.
August 11, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for taking the time to review.
Customer service was excellent
Customer service was excellent: they went above and beyond for me couldn’t thank them enough brilliant.
August 10, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks for your Kind review, team Hays
Reply from Hays Travel - Bury St Edmunds
Thank you for this kind review!
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