As always our regular travel agent Gemma at the bury st Edmund’s. Branch booked our holidays for us as she has done for quite a few years now, even if she is not available we get fantastic service fr... See more
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Jemma guided us through the process with great support and product knowledge going the extra mile to complete our transactions even though it went beyond her scheduled hours. Excellent service
Gemma was patient and very helpful with our requirements so much so we have booked 2 fabulous holidays with her on our visit to the bury st Edmunds branch, can’t recommend her enough.😎 G&J Hall
Amazing service, lovely Gemma kept our toddler entertained & managed to do our booking so well. She found great price for our cruise and managed to get exact cabins we wanted! Lovely service & thank y... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43b Cornhill bury, IP33 1DX, Bury St Edmunds, United Kingdom
- 01284606559
5.0
Excellent
828 reviews
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Katie at bury st Edmund’s shop is always smiling
Katie at bury st Edmund’s shop
Always finds us the best holiday to suit all our needs, friendly and always so happy to deal with us xx
August 23, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for your lovely review!
Katie was so helpful and got us just…
Katie was so helpful and got us just what we needed she sorted everything out for us everyone is so friendly and we felt looked after we will use hays travel again.
August 22, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving us a kind review :)
Service was friendly and effective…
Service was friendly and effective lovely people working there
August 19, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for your review!
The Lady was very helpfull
The Lady was very helpfull, friendly, she helped with all our requirements & pleasure to meet.
August 18, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leavings us a kind review!
As always friendly
As always friendly, efficient and excellent at their job.
I know all the staff as I have been booking my holidays at the same location of Thomas Cooks/Hays for over 40 years and never had a failure.
Couldn’t recommend more highly for a stress free experience.
August 13, 2026
Reply from Hays Travel - Bury St Edmunds
We are so glad you a good experience whilst booking your holiday!
As always booking with Hays Bury st…
As always booking with Hays Bury st Edmunds is stress free. I always try to get Gemma and she always seems to find the right holiday for me. She goes above and beyond to get things done. Genuinely a lovely person and if I have a problem always sorts it out. I have just booked next years holiday with her and all went smoothly, so very happy customer.
August 12, 2026
Reply from Hays Travel - Bury St Edmunds
Dear Linda, thanks so much for your kind review.
I appreciate you too.
Kindest regards Gemma
Impressed with the staff
Impressed with the staff , Gemma at Bury St Edmunds branch very experienced, efficient and friendly . Booked our two cruises , advising about cabin locations on the ship. Great knowledge. Very reassuring. Very polite and friendly. A credit to your company.
August 5, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks you so much for your kind review,
I appreciate you booking with me.
Kindest regards Gemma
Holiday support
Every member of Hays travel in Bury St Edmunds is understanding of your needs, thoroughly helpful and always find you exactly what you want from your holiday.
August 12, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks for you kind review.
Kindest regards Gemma.
Dealing with a confident young sales…
Dealing with a confident young sales lady , finding us the best holiday and price and just having time for us making the right decisions.
Thank you :)
Jackie
August 11, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks very much for taking the time to leave a kind review.
As always All staff at Hays have been…
As always All staff at Hays have been 100%.
From booking in the shop or over the phone.
All our holidays are booked with Hays.
August 11, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for taking the time to review.
Customer service was excellent
Customer service was excellent: they went above and beyond for me couldn’t thank them enough brilliant.
August 10, 2026
Reply from Hays Travel - Bury St Edmunds
Thanks for your Kind review, team Hays
Reply from Hays Travel - Bury St Edmunds
Thank you for this kind review!
Polite and very cute.
August 8, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Went in to enquire re Malta holiday
Went in to enquire re Malta holiday. Danielle very helpful we ended up booking our holiday; can’t be bad!
July 31, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
As usual the knowledge and helpfulness…
As usual the knowledge and helpfulness of all the staff was outstanding. That's why we book our holidays through this branch
August 5, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Explained all options and gave…
Explained all options and gave alternatives as we requested.
Really helpful.
August 5, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Right place, right holiday
As always, when I want to book a holiday, I head for Hayes in Bury St Edmunds where the staff greet me warmly and allow me whatever time it takes to find the right holiday to suit my needs.
I have booked many holidays with Hayes over the years and each one has been an excellent fit to what I hoped for.
August 5, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
All consultants very knowledgeable but…
All consultants very knowledgeable but Gemma is a absolute star
August 2, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Very helpful and nothing too much…
Very helpful and nothing too much trouble trying to sort us a last minute holiday
August 1, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Helpful advice and excellent service
Helpful advice and excellent service. So much better to book with a real person rather than the internet
August 2, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
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