Hays Travel - Bury St Edmunds Reviews 

Very helpful and nothing too much trouble trying to sort us a last minute holiday

Helpful advice and excellent service. So much better to book with a real person rather than the internet

Always very helpful and patient. We have used Hays on several occasions.

Katie went through everything about booking a cruise answered every question. Excellent service

Great friendly and knowledgeable staff

5 stars for Katie at Hays! All of the girls in there are great so friendly and welcoming! Great at their jobs always getting the best deals!! The booking process is so straight forward! Customer service in the Bury store is 10/10!!! Always recommend!!

You have been very helpful. Thank you

Belinda was first class in helping us book our holiday, would not hesitate to recommend her.

Impossible to imagine better customer service and incredible attention to detail than we got from the amazing Gemma at Hays in Bury St Edmunds - she is simple incredibly fantastic and helpful, also brilliant at what she does all the time. Never would dream of going to anyone else - Genuinely absolutely fantastic!!

We could so easily book at home, but Gemma seems to know all the short cuts and it is so pleasant to be able to talk to someone who knows what they’re doing, and it is actually easier.
Will always try to book holidays through Hays Travel

Gemma the young woman who helped me to book the holiday was so amazing very knowledgeable and couldn’t of been more helpful we had a wonderful holiday and are very grateful

excellent service would highly recommend.

Fantastic friendly member of staff, I have a medical condition and they took the time to ring the company ensuring I could take medical equipment with me. Not rushed and no pressure, was a pleasure booking the holiday.

Belinda was excellent

Belinda was very helpful in finding us a fantastic cruise at a great price. She took her time to explain and show us the various options and help us to make the right choice

Made to feel wanted and listened to what you were asking for and doing research to try and get exactly what you wanted.could not have been more helpful thank you.

Gemma was very professional, attentive and patient with us and answered all questions and queries we had before booking our river cruise.

Gemma was brilliant we had a few little hicups our end but she was very patient and helped us sort it. Brilliant service thank you.

Been a long time since I’d booked a holiday through a travel agent and must admit I was pleasantly surprised.
Gemma the rep who attended to us at our Bury St Edmunds Branch was extremely friendly efficient and knowledgable.
We were a large group with several demands and requests but she dealt with ourselves and the cruise company brilliantly and not only showed extreme competence and skill but instilled confidence our booking with Hay’s.