Hays Travel - Buxton Reviews 670

TrustScore 5 out of 5

4.9

76 Spring Gardens, SK17 6BZ Buxton, GB


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Rated 5 out of 5 stars

It is the first time we have booked a cruise and there were so many questions! Claire was brilliant She was very patient and went through all aspects of the cruise the various options and giving... See more

Company replied

Rated 5 out of 5 stars

Lovely friendly staff,very helpful and knowledgeable. We have never booked a cruise before and they guided us through it brilliantly 👏

Rated 5 out of 5 stars

Knowledgeable and helpful staff made the whole process very easy and enjoyable. Walked in with little idea where we wanted to go and were guided very professionally to a suitable holiday.

Rated 5 out of 5 stars

After explaining what we were looking for, Georgia then forwarded to us a list of holidays that she felt would fit the bill. This allowed us to spend time finalising our choice before going into our l... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 76 Spring Gardens, SK17 6BZ, Buxton, United Kingdom

  • 01298807506

4.9

Excellent

TrustScore 5 out of 5

670 reviews

5-star
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Rated 5 out of 5 stars

Olivia is really helpful

Olivia is really helpful and not at all pushy, a pleasure to do business with.

May 10, 2026
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Reply from Hays Travel - Buxton

Thank you for taking the time to write a review - It was a pleasure to assist with your cruise! - Olivia

Rated 5 out of 5 stars

When ever we go in to the branch in…

When ever we go in to the branch in Buxton we are always made welcome and feel valued.

April 30, 2026
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Reply from Hays Travel - Buxton

Beryl Robinson,

We appreciate you taking the time to share your kind words. It's great to know you feel valued when visiting our Buxton branch.

Kind Regards
Erin

Rated 5 out of 5 stars

Claire was as pleasant and helpful as…

Claire was as pleasant and helpful as always as are rest of the staff making the booking process so straight forward. Thanks

May 1, 2026
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Reply from Hays Travel - Buxton

Thank you for taking the time to leave a review, we all hope you have a great holiday! - Claire

Rated 5 out of 5 stars

Great suggestions

Great suggestions based on what I’d already found out. Pleasant booking experience.

April 11, 2026
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Reply from Hays Travel - Buxton

Thank you for taking the time to write a review - It was a pleasure to assist with your holiday arrangements - Alex

Rated 5 out of 5 stars

FIRST TIME CRUISERS


It is the first time we have booked a cruise and there were so many questions!
Claire was brilliant
She was very patient and went through all aspects of the cruise the various options and giving us some valuable advice
Thank you Claire ( and all the team )for the usual excellent professional customer service that we always find at Hays Travel in Buxton

April 19, 2026
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Reply from Hays Travel - Buxton

Thanks for booking with us again and for your lovely feedback. If you need any more help, please let me know. Many Thanks Claire

Rated 5 out of 5 stars

Very helpful staff member who helped me…

Very helpful staff member who helped me to download a apo

April 28, 2026
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Reply from Hays Travel - Buxton

Thanks for booking with us. We're happy to hear that our staff was helpful in assisting with your download. Thank you for your feedback. If you need any more help please let me know. Thanks Tina

Rated 5 out of 5 stars

always willing to help with all travel…

always willing to help with all travel queries and booking. Hays story keeps me using them.

April 19, 2026
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Reply from Hays Travel - Buxton

Thank you for booking with me again and for your lovely feedback. If you need any more help, please let me know. Many Thanks Claire

Rated 5 out of 5 stars

Holiday choice

Very helpful helped us to pick our holiday very pleased with the way they all went out of there way 😀

April 28, 2026
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Reply from Hays Travel - Buxton

Thank you for the review - We were delighted to assist you with another lovely holiday - Alex

Rated 5 out of 5 stars

Alex was very pleasant,and helpful,and…

Alex was very pleasant,and helpful,and patient with us 4 ladies 😂

April 16, 2026
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Reply from Hays Travel - Buxton

Thank you for the review - It was a pleasure to assist you ladies, I'm sure you are going to have a lot of fun on your holiday ! Alex

Rated 5 out of 5 stars

Tina was very helpful

Tina was very helpful.
Going through different hotels checking flight times, transfers nothing was to much trouble.

April 21, 2026
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Reply from Hays Travel - Buxton

Thanks for booking with us again. It is appreciated. If you need any more help please let me know. Thanks Tina

Rated 5 out of 5 stars

Helpful and trustworthy staff

We knew what we wanted but needed the reassurance that what we wanted could be booked and knowing that the staff at Hays would deal with everything that arose. Alex was very helpful in organising the holiday and extras we wanted.

April 18, 2026
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Reply from Hays Travel - Buxton

Thank you for the review - It's great to see you both back travelling again ! A pleasure to assist as always - Alex

Rated 5 out of 5 stars

Great experience from the buxton…

Great experience from the buxton branch. Georgia was really helpful guiding us through our holiday, she really is a credit to the branch

April 17, 2026
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Reply from Hays Travel - Buxton

Thank you for your lovely feedback - Georgia

Rated 5 out of 5 stars

Helpful precise and friendly staff.

Helpful precise and friendly staff.
Explained and showed alternative options.

April 14, 2026
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Reply from Hays Travel - Buxton

Thank you for booking with me again and for your lovely feedback. If you need any more help, please let me know. Many Thanks Claire

Rated 5 out of 5 stars

Claire our advisor was very helpful &…

Claire our advisor was very helpful & knowledgeable.
Booking process was quick & easy and she kept us informed in the following days with answers from the tour company that could not be answered at the time of booking.

April 11, 2026
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Reply from Hays Travel - Buxton

Thanks for booking with me again and for your lovely feedback. If you need any more help, please let me know. Many Thanks Claire

Rated 5 out of 5 stars

Holiday shopping

Went into the shop with details of where we wanted to go & Erin sorted it all out for us, great service & will definitely use again thanks 😊

April 5, 2026
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Reply from Hays Travel - Buxton

Thankyou for the kind feedback and taking the time to fill this in. Have a lovely time. Any questions let me know !-Erin

Rated 5 out of 5 stars

Excellent service

Very friendly staff. Very helpful and knowledgeable which made the experience quick and easy

April 12, 2026
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Reply from Hays Travel - Buxton

Thanks so much for your booking and leaving a review. If you need any more help, please let me know. Thanks Tina

Rated 5 out of 5 stars

Booking yet another holiday with the…

Booking yet another holiday with the knowledgeable friendly Clare. ! She is brilliant. An asset you your company nothing is too much trouble for her. Thankyou Once again Clare.

April 11, 2026
Hays Travel - Buxton logo

Reply from Hays Travel - Buxton

Thank you for booking with me again and for your lovely feedback. If you need any more help, please let me know. Many Thanks Claire

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