Alex worked really hard to find us the perfect holiday, despite us changing our minds! She listened to what we wanted and with her extensive knowledge of Greece was able to give us valuable advice a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Claire was fantastic, drew us up a list of locations pretty close to our budget. 1st time using a travel agent, to be honest the price was slightly higher than if I sourced it through a " love holid... See more
Company replied
Erin made the booking process really easy. I advised what I wanted and she came back with a few options. The one we chose was really competitive so we had no hesitation in booking. All sorted by pho... See more
Company replied
We are not tech savvy but that has not - to date- prevented any of the staff helping us to achieve our goals where holiday bookings etc are concerned We walk into a calm and friendly environment w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
76 Spring Gardens, SK17 6BZ, Buxton, United Kingdom
- 01298807506
4.9
Excellent
747 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clare is the most helpfull in the shop…⁴
Clare is the most helpfull in the shop nothing is to much trouble
February 27, 2026
Reply from Hays Travel - Buxton
Thank you for taking the time to write this review and your kind words! It is a pleasure to book your holidays for you- Claire
I had specific requirements for a group…
I had specific requirements for a group booking with specific dates. Brochures were found, information given and a very suitable holiday booked with help through every stage. Rooms plane seats insurance and excursions
February 19, 2026
Reply from Hays Travel - Buxton
Thank you for taking the time to write this review and your kind words! It is a pleasure to book your holidays for you- Claire
Always friendly every time I have been…
Always friendly every time I have been more than going to their way to find the right holiday for me absolutely brilliant
February 19, 2026
Reply from Hays Travel - Buxton
Miss Isard,
We appreciate you taking the time to leave us a review. We're so glad to hear that you find us friendly and helpful in finding the right holiday for you!
Erin , Hays Travel
The person who booked our holiday was…
The person who booked our holiday was very helpful and understood exactly what we wanted.
February 17, 2026
Reply from Hays Travel - Buxton
We are so happy to hear that the booking experience was helpful, and we met your needs. Thank you for your positive feedback. If you need any more help please let me know. Thanks Tina
Lovely staff sorted out a great holiday…
Lovely staff sorted out a great holiday for us, would recommend using Hays Travel
January 12, 2026
Reply from Hays Travel - Buxton
Thankyou for the kind feedback and taking the time to fill this in. Have a lovely time. Any questions let me know !-Erin
Very informative
Very informative, no question not answered, friendly and so accessible.!
February 21, 2026
Reply from Hays Travel - Buxton
Thankyou for the kind feedback and taking the time to fill this in. Have a lovely time. Any questions let me know !-Erin
An in depth understanding of traveller…
An in depth understanding of traveller needs and potential pitfalls. Transaction was lightning fast.
February 14, 2026
Reply from Hays Travel - Buxton
Thank you so much for your kind feedback
Reply from Hays Travel - Buxton
Thankyou for taking the time to write this review and your kind words! It was a pleasure to book your cruise for you- Olivia.
All ways amazing experience all ways…
All ways amazing experience all ways deal with Tina no stone unturned too what I want 👍 great service
February 18, 2026
Reply from Hays Travel - Buxton
We're happy to hear that you consistently have an amazing experience and that our service meets your needs so thoroughly. Thank you for your kind words! If you need any more help please let me know. Thanks Tina
Personal service
February 11, 2026
Reply from Hays Travel - Buxton
Thankyou for the kind feedback and taking the time to fill this in. Have a lovely time. Any questions let me know !-Erin
Looked after brilliantly by Tina again
Looked after brilliantly by Tina again. Shes so knowledgeable and always goes above and beyond. She the reason we come back to Hayes to book our holiday!!
February 14, 2026
Reply from Hays Travel - Buxton
Janette,
We appreciate your fantastic 5-star review! It's great to know that you value the excellent service you receive and that it brings you back to us for your holidays. If you need any more help please let me know. Thanks Tina.
As always a professional knowledgeable…
As always a professional knowledgeable efficient all round service.
February 7, 2026
Reply from Hays Travel - Buxton
Many thanks for taking the time to write a review - It's always a pleasure to assist with your holiday arrangements - Claire
Very helpful in finding our holiday
Very helpful in finding our holiday. Lovely and friendly staff. Commincation excellent
February 5, 2026
Reply from Hays Travel - Buxton
Thankyou so much for your kind words and time taken to write this review! It was a pleasure to book your holiday for you. - Olivia
It is always a pleasure to go into Hays…
It is always a pleasure to go into Hays Travel at Buxton. All staff members are very professional, friendly and can’t do enough for you. Would never go anywhere else to book a holiday. Thank you Buxton Hays.
February 4, 2026
Reply from Hays Travel - Buxton
Thank you for taking the time to Leave a review , it is much appreciated -- We hope you have a lovely Holiday! - Claire
Georgia was very helpful and ensured…
Georgia was very helpful and ensured everything went seamlessly. She is a credit to the company. Please pass on my thanks.
February 10, 2026
Reply from Hays Travel - Buxton
Thank you so much for your kind words, its very much appreciated. So glad to have assisted you
The most helpful and friendly travel agents
Tina is the most helpful person ever!!
She helped us with all the little quirks we threw at her that's why we went back a second time for our second cruise.
January 1, 2026
Reply from Hays Travel - Buxton
We appreciate your kind words! We are so happy to hear that our team member was able to provide you with the support you needed to book your cruises. Thanks for coming back to me and if you need any more help don't hesitate to contact me. Thanks Tina
Reply from Hays Travel - Buxton
Thankyou for taking the time to Leave a review - Have a lovely Holiday!-Erin
Reply from Hays Travel - Buxton
Thankyou very much for your kind words and time taken to write this review! It was a pleasure to book your cruise for you. - Olivia
Fantastic experience
Fantastic experience. Both members of staff were incredibly helpful, the lst was Georgia and after going home and checking out dates etc returned to book. Weldone Buxton, I shall return to book a cruise, due to the help you have given me. 👏👏xx
February 1, 2026
Reply from Hays Travel - Buxton
Thank you so much for your kind feedback. We cant wait to welcome you back in and help sort out your next getaway - Georgia :)
Reply from Hays Travel - Buxton
We're glad you had a positive experience, and we appreciate you sharing your feedback. Thank you for your review! If you need any more help, please let me know. Tina
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.