Needing to travel on precise dates for a specific reason the first advisor, Gemma, took trouble to source a package that would fit the bill. Having pondered overnight on the deal it was booked th... See more
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My wife and I booked a holiday with Hays Travel Caerphilly, and the sales team could not have been more hopeful, especially Bailey and Gemma. Thanks for making our booking so easy and simple. John an... See more
We called in to Hayes Travel shop with a query about a holiday. We spoke to the assistant called Gemma, we told her what we wanted and she just took over, she did everything, she was brilliant, she co... See more
Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... See more
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
649 reviews
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Booked out holiday in Caerphilly Hays
Booked out holiday in Caerphilly Hays
Summer could not have been more pleasant or helpful, she helped us choose a holiday and had personal experience of the area we booked which was great got a fab price as well
Tbf all advisors in the travel agents were very friendly and helpful
The lady who sells the currency even rung Tesco to see if the currency we needed was in stock
Brilliant job all in all
Thank you
August 2, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our Caerphilly team. It’s fantastic to know that our advisor’s personal knowledge helped make your holiday choice easier, and that you felt well looked after from start to finish.
We’re especially pleased you noticed the little touches – like our currency advisor going the extra mile – as providing friendly, helpful service is what we’re all about.
We really appreciate your kind words and can’t wait to welcome you back when you’re ready to plan your next getaway!
Best wishes,
The Hays Travel Caerphilly Team ✈️🌍
Boom tastic
Nice to book a short break with Summer, who was very helpful with my needs.
August 1, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words. We’re delighted to hear that Summer was able to assist you and make your booking experience smooth. We hope you have a wonderful break and look forward to welcoming you again in the future!
Efficient & Friendly
Efficient, friendly staff made for a good booking experience.
Would definitely use them again.
August 2, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that our team made your booking experience smooth and enjoyable. We look forward to helping you again in the future!
Seen the holiday on line
Seen the holiday on line, rang the lady up and she was so helpful, it was straightforward and booked within 10 mins. Always available to contact will be definitely using the company again.
July 31, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that your booking experience was quick and easy, and that our team could assist you. We really appreciate your support and look forward to helping you with your next holiday!
Staff helpful friendly and efficient
Staff helpful friendly and efficient. A pleasure to deal with.
July 25, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review we look forward to welcoming you for your next get away
Best wishes
Hays travel Caerphilly
Bailey was very professional
Bailey was very professional, was extremely helpful and very knowledgeable, he advised us on the best way to go and showed us how the hotels and rooms looked would highly recommend
Thank you Bailey
July 24, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that Bailey was able to provide helpful guidance and make your experience so smooth. We truly appreciate your recommendation and look forward to assisting you again in the future!
Best wishes
Hays travel Caerphilly
Great service,helpful friendly staff
July 16, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind review
Best wishes
Hays travel Caerphilly
Our travel agent Bailey
Our travel agent Bailey, was very helpful in achieving what we wanted out of our holiday.
July 21, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that Bailey was able to help make your holiday exactly what you wanted. We’ll be sure to pass along your praise to him. We hope to help you plan another wonderful trip in the future!
Best wishes
Hays travel Caerphilly
Great lady who looked after us we were…
Great lady who looked after us we were quite fussy with our requirement's she did not stop digging until she found what we wanted, very chilled out and relaxed staff in the shop makes a change from being put under pressure in some other places
July 20, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that our team could help you find exactly what you were looking for and that you enjoyed the relaxed atmosphere in our shop. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Best wishes
Hays travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you very much for your kind review it’s very much appreciated
Best wishes
Hays travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you very much for your kind review it is very much appreciated
Best wishes
Hays travel Caerphilly
Booking straight snd easy
Booking straight snd easy. I will hold my fifth star until I return
Gentleman who h we lord me book most helpful
July 15, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review
Reply from Hays Travel - Caerphilly
Hi Mr Roe, Thank you for your review we really appreciate it, Please do contact us if you have any questions at all, or if you need any other information.
Informative travel agent who looked for…
Informative travel agent who looked for the best deals.
June 4, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review
Reply from Hays Travel - Caerphilly
Thank you for your feedback it is greatly appreciated 😊
The staff at the Caerphilly branch were…
The staff at the Caerphilly branch were very welcoming and kind, they went out of thier way to find the holiday we wanted. karli from the Merthyr branch was extremely helpful and very knowledgeable.
A great experience.
Thank you
Phil & Jan
June 27, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely feedback! We’re thrilled to hear that the team at our Caerphilly branch made you feel welcome and went above and beyond to help find the perfect holiday. We’ll be sure to pass your kind words on to Karli in the Merthyr branch as well — she’ll be delighted to know her knowledge and support made a difference.
It was our pleasure to assist you, and we hope you have a fantastic trip. We look forward to helping you again in the future!
Best experience and very helpful
June 25, 2025
Reply from Hays Travel - Caerphilly
We are so glad you received a good experience we look forward to welcoming you back for future holidays
It was a pleasure to go into the shop
It was a pleasure to go into the shop. Staff very friendly and helpful.
May 29, 2025
Unprompted review
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re delighted to hear that our staff made your visit enjoyable and were able to assist you. Your feedback means a lot to us, and we look forward to welcoming you back to the shop soon!
Thank you bailey
I could not thank Bailey enough I was looking on Facebook and seen a holiday but the destinations was not in the order we would of liked so the manager bailey messaged me saying he can change the order. We went into store and he could not help us more than he did we are so thankful to him what a lovely gentleman.
June 21, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Bailey was able to assist you in customizing your holiday plans and that his support made such a positive difference. We’re proud to have him on our team, and your feedback means a lot to us.
Wishing you a fantastic trip and looking forward to helping you again in the future!
Wonderful service
Excellent service, lots of relevant information, staff member friendly and took time with us .
June 12, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that our team provided you with helpful information and took the time to assist you personally. Delivering excellent and friendly service is our top priority, and your feedback means a lot to us. We look forward to serving you again in the future!
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