Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... See more
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As soon as we walked in the shop, we were maid welcome by Bailey, he booked our last holiday. We told him what we were looking for, and that was that, he took over, next thing he said everything is d... See more
We booked our holiday with Bailey in Hays Caerphilly. We found him to be very friendly, helpful and nothing was to much trouble. Even after we booked our holiday and phoned up with query, he was onl... See more
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
626 reviews
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Informative travel agent who looked for…
Informative travel agent who looked for the best deals.
June 4, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review
Reply from Hays Travel - Caerphilly
Thank you for your feedback it is greatly appreciated 😊
The staff at the Caerphilly branch were…
The staff at the Caerphilly branch were very welcoming and kind, they went out of thier way to find the holiday we wanted. karli from the Merthyr branch was extremely helpful and very knowledgeable.
A great experience.
Thank you
Phil & Jan
June 27, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely feedback! We’re thrilled to hear that the team at our Caerphilly branch made you feel welcome and went above and beyond to help find the perfect holiday. We’ll be sure to pass your kind words on to Karli in the Merthyr branch as well — she’ll be delighted to know her knowledge and support made a difference.
It was our pleasure to assist you, and we hope you have a fantastic trip. We look forward to helping you again in the future!
Best experience and very helpful
June 25, 2025
Reply from Hays Travel - Caerphilly
We are so glad you received a good experience we look forward to welcoming you back for future holidays
It was a pleasure to go into the shop
It was a pleasure to go into the shop. Staff very friendly and helpful.
May 29, 2025
Unprompted review
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re delighted to hear that our staff made your visit enjoyable and were able to assist you. Your feedback means a lot to us, and we look forward to welcoming you back to the shop soon!
Thank you bailey
I could not thank Bailey enough I was looking on Facebook and seen a holiday but the destinations was not in the order we would of liked so the manager bailey messaged me saying he can change the order. We went into store and he could not help us more than he did we are so thankful to him what a lovely gentleman.
June 21, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Bailey was able to assist you in customizing your holiday plans and that his support made such a positive difference. We’re proud to have him on our team, and your feedback means a lot to us.
Wishing you a fantastic trip and looking forward to helping you again in the future!
Wonderful service
Excellent service, lots of relevant information, staff member friendly and took time with us .
June 12, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that our team provided you with helpful information and took the time to assist you personally. Delivering excellent and friendly service is our top priority, and your feedback means a lot to us. We look forward to serving you again in the future!
Excellent communication fast and…
Excellent communication fast and efficient booking my holiday with an amazing deal!
June 18, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear you had a smooth and efficient booking experience and that you’re happy with the amazing deal you received. It was our pleasure to assist you, and we hope your holiday is everything you dreamed of. We look forward to helping you plan your next getaway
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review.
Reply from Hays Travel - Caerphilly
Thank you very much for your kind review
Staff were welcoming and friendly..
Staff were welcoming and friendly... Bailey went above and beyond to help with requests and everything was printed off and in my hand within half an hour... the easiest ever booking!
June 11, 2025
Reply from Hays Travel - Caerphilly
Thanks so much for the lovely review! We’re really glad to hear everything went smoothly and that Bailey could help out—I’ll be sure to pass along your kind words. It means a lot to us that you had such an easy experience, and we hope to see you again soon!
Reply from Hays Travel - Caerphilly
thank you for your review
Best holiday booking
Brilliant service from Bailey the manager in Caerphilly . Found the perfect holiday for my needs . Would book again
June 3, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that Bailey was able to help you find the perfect holiday – he always goes the extra mile to make sure our customers leave happy and confident in their plans. We’ll be sure to pass on your lovely feedback to him. We look forward to helping you book your next adventure soon!
First visit
First visit - Charlotte very helpful and did everything to fulfill our requirements.
June 4, 2025
Reply from Hays Travel - Caerphilly
Aw thank you for your lovely review Sandra, we hope to see you again soon! :)
Messaged via Facebook chat
Messaged via Facebook chat, response was fast and everything made clear.
I was messaging Bailey the branch manager and he was fab, keeping me updated with the fact he was sending me links to pay for deposit and travel insurance via text.
All round I’ve had a really good first time experience with Hays Travel and would recommend to anyone to book on for an holiday.
May 31, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely feedback! We’re thrilled to hear that your first experience with Hays Travel was such a positive one. Bailey will be delighted to know that you appreciated his support and clear communication throughout the booking process.
We’re so pleased everything went smoothly and that you felt well looked after. We really appreciate your recommendation and look forward to helping you book your next holiday!
Best wishes
I spoke with Bailey over Facebook…
I spoke with Bailey over Facebook messenger and had my holiday booked within minutes, no hassle, straight forward and answered all my questions, I will be booking again! Thankyou so much 😊
May 28, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! I’m so glad to hear that booking your holiday was quick and hassle-free. It was a pleasure helping you, and I’m thrilled you had such a positive experience. I can’t wait to help you plan your next getaway—feel free to reach out anytime! 😊✈️🌞
Excellent customer service
Excellent customer service! Bailey was absolutely fantastic went above and byoned for us thank you 😊
May 24, 2025
Reply from Hays Travel - Caerphilly
Thank you from the bottom of our hearts for your kind words and thoughtful feedback about your experience with Bailey. It truly means so much to us to know that you felt well cared for. We’re so grateful for the opportunity to be part of your journey, and we hope to help you plan many more memorable getaways in the future. We can’t wait to welcome you back again soon. Thank you once again for your trust and support. 😊
Hays caerphilly …
Bailey at our local caerphilly branch was amazing, sorted everything and made us feel really comfortable and at ease knowing we were in good hands. Would definitely recommend and will use again.
May 11, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your amazing review! We’re truly grateful for your kind words and thrilled to hear you had a great experience with our Bailey. It means a lot to us, and we hope to welcome you back again in the future! 😊
Was dealt with by a knowledgeable and…
Was dealt with by a knowledgeable and helpful agent
May 14, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind review! We are truly grateful for your feedback and hope to have the pleasure of welcoming you back for future holidays
Reply from Hays Travel - Caerphilly
Thank you so much for your kind feedback regarding your experience with Bailey. We’re truly grateful you took the time to share your service feedback 😊
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