Needing to travel on precise dates for a specific reason the first advisor, Gemma, took trouble to source a package that would fit the bill. Having pondered overnight on the deal it was booked th... See more
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My wife and I booked a holiday with Hays Travel Caerphilly, and the sales team could not have been more hopeful, especially Bailey and Gemma. Thanks for making our booking so easy and simple. John an... See more
We called in to Hayes Travel shop with a query about a holiday. We spoke to the assistant called Gemma, we told her what we wanted and she just took over, she did everything, she was brilliant, she co... See more
Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... See more
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
649 reviews
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Bailey from Caerphilly store was very…
Bailey from Caerphilly store was very helpful, took time with us, exceptional service
October 11, 2025
Reply from Hays Travel - Caerphilly
Hello :) ,
Thank you so much for your kind words! It was a real pleasure helping you, and I’m so glad to hear you were happy with the service. If there’s anything else you need or any questions come up, please don’t hesitate to pop back in or get in touch.
All the best,
Bailey
My father went on holiday to Ireland…
My father went on holiday to Ireland hays booked flights and were most helpful hes 86
Excellent service
August 13, 2025
Reply from Hays Travel - Caerphilly
Hi there,
Thank you so much for your lovely review! I'm so pleased to hear your father had a great trip to Ireland and that we could help make the booking process smooth and stress-free for him. It was an absolute pleasure to assist, and I’m so glad everything went well.
Wishing him many more wonderful travels!
Best wishes,
Charlotte 🌟
Always professional and knowledgeable…
Always professional and knowledgeable and a joy to do business with
October 4, 2025
Reply from Hays Travel - Caerphilly
Awww, Cheryl, it’s always such a joy to see you! 💖
We’re so grateful to be your go-to travel shop and truly appreciate your loyalty and support.
A friendly professional experience…
A friendly professional experience every time. Always get the holiday im looking for .
September 23, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review! We’re delighted to hear that you always have a great experience with us and find the perfect holiday each time. It’s always a pleasure helping you plan your getaways, and we look forward to doing it again soon! 😊
Reply from Hays Travel - Caerphilly
Thank you so much for your kind feedback about our Charlotte we look forward to welcoming you back for your next get away 😊
Cearphilly branch
Cearphilly branch
Bailey was the man that found us the holiday he was fantastic very patient and went through everything wonderful
September 21, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely feedback! We’re thrilled to hear that Bailey helped you find the perfect holiday and made the whole process enjoyable. He’ll be so pleased to know his patience and attention to detail made a difference. We really appreciate you taking the time to share your experience and look forward to helping you plan your next getaway! 🌴✈️
Reply from Hays Travel - Caerphilly
Awww thank you for your lovely feedback always a pleasure to see you both
Hope to see you both again soon 😊
I cannot fault level of service I…
I cannot fault level of service I received from all the staff in Hays Caerphilly. Bailey and every single member of his team are so helpful. They make sure you have right holiday for you. This is reason even though there is a Tui shop right next door the Hays in Caerphilly is only.one I will use brilliant customer service from start to finish .
September 27, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a great experience with Bailey and the team. Providing friendly, personal service and helping our customers find the perfect holiday means a lot to us, so your kind words really do make our day. We truly appreciate your continued support and look forward to helping you plan your next trip soon! 😊
A great personal service
A great personal service, where all my questions were answered, even the ones I didn't know to ask. Can highly recommend, second time booking with the same office and will be back.
September 16, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review Penny, we always appreciate your feedback. We hope you enjoy your break.
Lovely vibe in the shop.
Lovely vibe in the shop.
Warm and welcoming.
Bailey was able to accommodate all my holiday requests
He is very knowledgeable and found the best deals.
I will reccomend Hayes travel
September 10, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your visit and that Bailey was able to help plan your perfect holiday. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back next time you’re ready to book another trip!
Very helpful & friendly
Very helpful & friendly, listened to what we were looking for, and tailored it too suit.
September 10, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind review it was a pleasure to help you with your well deserved holiday we hope you have an amazing time 😊
Usually use this company for our holidays
Usually use this company for our holidays. Always very helpful.
September 7, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review, we are always happy to help.
Last minute mini break.
My son and myself went in to the shop to book a last minute mini break. Was greeted as soon as we walked in. With in 30 minutes we had booked, paid for and had our boarding passes for Barcelona. Great customer service, our travel agent was called Charlotte who was training a apprentice called ffion. Both were helpful and knowledgeable. Also had it for a great price.
September 6, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review! We’re delighted to hear that Charlotte and Ffion made your last-minute booking experience so smooth and enjoyable. It’s great to know you were able to get everything sorted quickly and at a great price. We’ll be sure to pass along your kind words to both of them they’ll be thrilled! We hope you had an amazing time in Barcelona and look forward to helping you plan your next getaway.
The lady who served us me are us very…
The lady who served us me are us very welcome, really understood what we were looking for explained everything to us and readily answered all of our questions. No rush, no pressure. Excellent 👍
August 24, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review it is very much appreciated
We are so happy that you received a great experience at our branch we hope to welcome you back again 😊
Reply from Hays Travel - Caerphilly
Thank you for your lovely feedback 😊
Could not do enough to help us get the…
Could not do enough to help us get the holiday we wanted
August 17, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review we are very pleased to hear you received a very good service we look forward to welcoming you back for future holidays
Team hays travel Caerphilly 🌍 ✈️
I love Hays travel ..they cover…
I love Hays travel ..they cover everything for you . ..Bailey was amazing as always... very informative on destinations and helpful in every part of the booking ....
August 13, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review! We’re so pleased to hear that you had a great experience with us, and that Bailey was able to provide the excellent service you’ve come to expect. They’re a valued member of our team and will be so happy to hear your kind words. We truly appreciate your loyalty to Hays Travel and look forward to helping you with many more holidays to come!
Team Hays Travel Caerphilly
Very friendly and helpful staff
Very friendly and helpful staff, went above and beyond.
August 13, 2025
Reply from Hays Travel - Caerphilly
Thank you very much for your kind feedback
Team hays travel caerphilly
Reply from Hays Travel - Caerphilly
Thank you so much for your review always a pleasure to see you both 😊
2nd time i have booked with them and…
2nd time i have booked with them and Gemma dealt with us on both occasions, she was great 👍
August 4, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for booking with us again and for sharing your kind words! We’re delighted to hear Gemma has looked after you so well on both occasions. We’ll be sure to pass on your feedback to her – she’ll be thrilled. We really appreciate your continued support and look forward to welcoming you back next time!
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