As soon as we walked in the shop, we were maid welcome by Bailey, he booked our last holiday. We told him what we were looking for, and that was that, he took over, next thing he said everything is d... See more
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We booked our holiday with Bailey in Hays Caerphilly. We found him to be very friendly, helpful and nothing was to much trouble. Even after we booked our holiday and phoned up with query, he was onl... See more
Friendly and helpful especially Bailey he worked his magic and got us a great deal in a beautiful place. Can’t wait for our holiday now and will definitely be booking with them again.
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
625 reviews
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Could not do enough to help us get the…
Could not do enough to help us get the holiday we wanted
August 17, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review we are very pleased to hear you received a very good service we look forward to welcoming you back for future holidays
Team hays travel Caerphilly 🌍 ✈️
I love Hays travel ..they cover…
I love Hays travel ..they cover everything for you . ..Bailey was amazing as always... very informative on destinations and helpful in every part of the booking ....
August 13, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review! We’re so pleased to hear that you had a great experience with us, and that Bailey was able to provide the excellent service you’ve come to expect. They’re a valued member of our team and will be so happy to hear your kind words. We truly appreciate your loyalty to Hays Travel and look forward to helping you with many more holidays to come!
Team Hays Travel Caerphilly
Very friendly and helpful staff
Very friendly and helpful staff, went above and beyond.
August 13, 2025
Reply from Hays Travel - Caerphilly
Thank you very much for your kind feedback
Team hays travel caerphilly
Reply from Hays Travel - Caerphilly
Thank you so much for your review always a pleasure to see you both 😊
2nd time i have booked with them and…
2nd time i have booked with them and Gemma dealt with us on both occasions, she was great 👍
August 4, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for booking with us again and for sharing your kind words! We’re delighted to hear Gemma has looked after you so well on both occasions. We’ll be sure to pass on your feedback to her – she’ll be thrilled. We really appreciate your continued support and look forward to welcoming you back next time!
Booked out holiday in Caerphilly Hays
Booked out holiday in Caerphilly Hays
Summer could not have been more pleasant or helpful, she helped us choose a holiday and had personal experience of the area we booked which was great got a fab price as well
Tbf all advisors in the travel agents were very friendly and helpful
The lady who sells the currency even rung Tesco to see if the currency we needed was in stock
Brilliant job all in all
Thank you
August 2, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our Caerphilly team. It’s fantastic to know that our advisor’s personal knowledge helped make your holiday choice easier, and that you felt well looked after from start to finish.
We’re especially pleased you noticed the little touches – like our currency advisor going the extra mile – as providing friendly, helpful service is what we’re all about.
We really appreciate your kind words and can’t wait to welcome you back when you’re ready to plan your next getaway!
Best wishes,
The Hays Travel Caerphilly Team ✈️🌍
Boom tastic
Nice to book a short break with Summer, who was very helpful with my needs.
August 1, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words. We’re delighted to hear that Summer was able to assist you and make your booking experience smooth. We hope you have a wonderful break and look forward to welcoming you again in the future!
Efficient & Friendly
Efficient, friendly staff made for a good booking experience.
Would definitely use them again.
August 2, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that our team made your booking experience smooth and enjoyable. We look forward to helping you again in the future!
Seen the holiday on line
Seen the holiday on line, rang the lady up and she was so helpful, it was straightforward and booked within 10 mins. Always available to contact will be definitely using the company again.
July 31, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that your booking experience was quick and easy, and that our team could assist you. We really appreciate your support and look forward to helping you with your next holiday!
Staff helpful friendly and efficient
Staff helpful friendly and efficient. A pleasure to deal with.
July 25, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review we look forward to welcoming you for your next get away
Best wishes
Hays travel Caerphilly
Bailey was very professional
Bailey was very professional, was extremely helpful and very knowledgeable, he advised us on the best way to go and showed us how the hotels and rooms looked would highly recommend
Thank you Bailey
July 24, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that Bailey was able to provide helpful guidance and make your experience so smooth. We truly appreciate your recommendation and look forward to assisting you again in the future!
Best wishes
Hays travel Caerphilly
Great service,helpful friendly staff
July 16, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind review
Best wishes
Hays travel Caerphilly
Our travel agent Bailey
Our travel agent Bailey, was very helpful in achieving what we wanted out of our holiday.
July 21, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that Bailey was able to help make your holiday exactly what you wanted. We’ll be sure to pass along your praise to him. We hope to help you plan another wonderful trip in the future!
Best wishes
Hays travel Caerphilly
Great lady who looked after us we were…
Great lady who looked after us we were quite fussy with our requirement's she did not stop digging until she found what we wanted, very chilled out and relaxed staff in the shop makes a change from being put under pressure in some other places
July 20, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! We’re thrilled to hear that our team could help you find exactly what you were looking for and that you enjoyed the relaxed atmosphere in our shop. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Best wishes
Hays travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you very much for your kind review it’s very much appreciated
Best wishes
Hays travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you very much for your kind review it is very much appreciated
Best wishes
Hays travel Caerphilly
Booking straight snd easy
Booking straight snd easy. I will hold my fifth star until I return
Gentleman who h we lord me book most helpful
July 15, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review
Reply from Hays Travel - Caerphilly
Hi Mr Roe, Thank you for your review we really appreciate it, Please do contact us if you have any questions at all, or if you need any other information.
Informative travel agent who looked for…
Informative travel agent who looked for the best deals.
June 4, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review
Reply from Hays Travel - Caerphilly
Thank you for your feedback it is greatly appreciated 😊
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