Needing to travel on precise dates for a specific reason the first advisor, Gemma, took trouble to source a package that would fit the bill. Having pondered overnight on the deal it was booked th... See more
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See what reviewers are saying
My wife and I booked a holiday with Hays Travel Caerphilly, and the sales team could not have been more hopeful, especially Bailey and Gemma. Thanks for making our booking so easy and simple. John an... See more
We called in to Hayes Travel shop with a query about a holiday. We spoke to the assistant called Gemma, we told her what we wanted and she just took over, she did everything, she was brilliant, she co... See more
Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... See more
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
649 reviews
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Reply from Hays Travel - Caerphilly
We are so happy to hear that you found our staff informative, efficient and courteous. Thank you for your positive feedback.
The staff were very helpful and…
The staff were very helpful and friendly .. very pleased .. thank you
December 30, 2025
Reply from Hays Travel - Caerphilly
We are so pleased to hear that our staff provided such helpful and friendly service. Thank you for your positive feedback.
The lady took her time and we believe…Cyprus family holiday
The lady took her time and we believe she found us a good hotel and holiday at a great price.
January 3, 2026
Reply from Hays Travel - Caerphilly
We appreciate your kind words and are so happy we could find the perfect holiday and hotel for you at a great price.
Very attentive and efficient.
January 1, 2026
Reply from Hays Travel - Caerphilly
We appreciate you taking the time to share your positive experience with our services.
We booked a holiday to rome with Bailey…
We booked a holiday to rome with Bailey in Caerphilly shop and he was exceptional on taking every detail we wanted to do whilst visiting Rome. He went above and beyond to make our trip one to remember.
December 28, 2025
Reply from Hays Travel - Caerphilly
We're happy to hear that your booking experience was exceptional. It's great to know that the team member went above and beyond to create a memorable trip to Rome for you. We hope you have the most amazing time in that beautiful city 🇮🇹
Lovely lady and staff in Caerphilly
Lovely lady and staff in Caerphilly
Very helpful
Will be booking with them again
November 23, 2025
Reply from Hays Travel - Caerphilly
We are so happy to hear about the great assistance you received from our friendly team! We look forward to helping you book again.
I booked a trip to New Zealand with…
I booked a trip to New Zealand with Hsys travel . Explained to them I had never travelled on my own and would like help to sort everything out . I was told on booking my flight with Summer , in front of my sister that I could take 33 kg in my suitcase , When I weighted in at 27kg they said the suitcase was to full and I was only allowed 22kg so I ended up having to pay £153 each way . I rang the travel agency to explain and the lady told me that I would get renburst of my money . Now I have been called a liar the telephone conversation didn’t take place . So I am rather upset over this . Plus I was told by Summer I only had a2 hour wait in sanfrancico for my connection which was not true it was a five hour wait on return also . They are refusing to pay me back my £350 . So no I will never travel with Hays Travel ever again Lynne Hopkins
November 3, 2025
Unprompted review
Reply from Hays Travel - Caerphilly
Hi Lynne
We sincerely appreciate your feedback and are truly sorry to hear that your experience did not fully meet your expectations. At the time of booking, and when this matter was raised, it was clearly communicated that reviewing travel documentation is the responsibility of the customer. This includes important details such as the 23kg luggage allowance, which was clearly outlined in the documentation provided.
Additionally, it is the customer’s responsibility to ensure that any visa or travel entry requirements are met. Our travel consultants provide guidance on these matters at the time of booking to help ensure a smooth and enjoyable journey.
We fully understand that this was your first time traveling alone, and we empathize with the challenges and stresses that can arise in such circumstances. While we regret that your trip did not go as smoothly as anticipated, we assure you that all documentation and advice were provided in line with our policies and procedures.
Our team is committed to supporting our customers and providing a positive travel experience. We hope that you may consider traveling with us again in the future, giving us the opportunity to deliver a more seamless and enjoyable journey.
We also hope that you had a wonderful Christmas and New Year, and we wish you all the best for your future travels.
all i can say is that BAILEY went above…
all i can say is that BAILEY went above and beyond for us
December 11, 2025
Reply from Hays Travel - Caerphilly
We are so happy to hear that we exceeded your expectations. Thank you for sharing your wonderful experience with us!
Gemma ws very good in the options she…
Gemma ws very good in the options she gave me and all went very smoothly.
December 4, 2025
Reply from Hays Travel - Caerphilly
We're happy to hear that you were provided with great options and that everything went smoothly. Thank you for your review.
Reply from Hays Travel - Caerphilly
We appreciate your wonderful review! We are so glad that you consistently receive professional and personalized assistance from our team.
Good holiday advice
Ceri, was extremely helpful and gave us very good advice of where to stay in Lake Garda. I would definitely book with the Hayes Travel in Caerphilly again.
November 29, 2025
Reply from Hays Travel - Caerphilly
We're happy to hear that you found our advice helpful for your Lake Garda trip. We appreciate you mentioning the excellent service you received, and we thank you for your positive feedback.
Not traveled with Hays before
Not traveled with Hays before we normally go with TUI but decided to book a cruise with Hays we were surprised by the operator’s knowledge of cruises her name was Emma
From the Caerphilly branch she was excellent.
November 22, 2025
Reply from Hays Travel - Caerphilly
We're happy to hear that you were surprised by the excellent service during your cruise booking. It's great to know the team member's knowledge made such a positive impression. Thank you for your feedback!
Reply from Hays Travel - Caerphilly
thank you for your lovely review we look forward to assisting you in the future
Always friendly and helpful
Always friendly and helpful. The staff in Caerphilly are very efficient. Booked my last 6 holidays and cruises here.
November 1, 2025
Reply from Hays Travel - Caerphilly
We're happy to hear that our Caerphilly team is always friendly and helpful. We appreciate you booking your holidays and cruises with us. Thank you!
Reply from Hays Travel - Caerphilly
We're happy to hear that you found our attention efficient, helpful, and friendly. Thank you for your positive feedback! 😊
I visited the shop to obtain a quote for a cruise to celebrate my Son's upcoming 21st birthday
I visited the shop to find out about a cruise I saw online. I wanted a quote as we are planning to celebrate my sons 21st birthday. Bailey the agent was very helpful in the information he shared telling my all about the travel details, what's on board, excursions, prices, deposits as a first time cruiser. He printed out the quote so I could go ahead and think about it. I felt Bailey gave my the confidence and knowledge to book. I returned not long later to book, Bailey showed me a video of the cruise and talked about the process. I booked, he helped my set up the app to view my booking and advised there are several payments options I can consider. Bailey was friendly, knowledge and polite. The whole transaction ran smoothly and I received my documents via email and through the app. Bailey made the experience feel very easy. I didn't have to wait to speak to someone, the shop was warm and welcoming.
October 19, 2025
Reply from Hays Travel - Caerphilly
We're happy to hear that Bailey was helpful in providing you with information for your son's 21st birthday cruise. We're glad the bailey made the booking process easy and smooth, and that you received your documents promptly. Thank you for sharing your positive experience it is greatly appreciated 😊
Travel
The team in hays Caerphilly are so helpful,nothing is too much trouble,I wouldn't book anywhere else
October 17, 2025
Reply from Hays Travel - Caerphilly
We're so happy to hear that our Caerphilly team is helpful and accommodating. We appreciate your loyalty and positive feedback very much! Always a pleasure to see you and rob 😊
Fion was very patient and sort the best…
Fion was very patient and sort the best deal for us
October 16, 2025
Reply from Hays Travel - Caerphilly
We appreciate your kind words and we are so happy we could find the best deal for you with great patience.
Hays Travel Caerphilly, Bailey is a star
Myself and 3 friends wanted to book a holiday but not online, we wanted a personal touch so visited Hays Travel.
On entering we were met by Bailey. He was friendly and patient because we weren’t sure what we wanted. He had great knowledge about a lot of places we were suggesting. He noted what we were looking for and searched so many resorts according to our preferences.
We were very excited and a bit loud but Bailey took it all in his stride and gave us a feeling of being safe with the options we were being shown.
He did not push anything on us.
After an extensive search and well over an hour we booked our holiday.
Bailey explained everything very thoroughly and offered that we could contact him anytime if we had any questions.
We left there feeling very happy and excited.
Thank you Bailey, you deserve a medal dealing with 4 batty older ladies.
October 4, 2025
Reply from Hays Travel - Caerphilly
Hi ladies!
Thank you SO much for your amazing review you absolutely made my day (and gave me a good laugh too!). It was such a pleasure helping the four of you honestly, you brought such great energy into the shop and made my job so much fun.
I’m really glad we found something that ticked all the boxes, and I’m even happier that you left feeling excited and confident about your holiday. That’s exactly what it’s all about!
You were all a joy to deal with not batty at all (well… maybe just a little 😉). Don’t forget, if you need anything at all before you go, just give me a shout I’m always happy to help.
Thanks again for the lovely words and can I get that medal in chocolate, please? 😄
Wishing you the best time ever on your trip you deserve it!
Take care,
Bailey 🌴✈️
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