As soon as we walked in the shop, we were maid welcome by Bailey, he booked our last holiday. We told him what we were looking for, and that was that, he took over, next thing he said everything is d... See more
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We booked our holiday with Bailey in Hays Caerphilly. We found him to be very friendly, helpful and nothing was to much trouble. Even after we booked our holiday and phoned up with query, he was onl... See more
Friendly and helpful especially Bailey he worked his magic and got us a great deal in a beautiful place. Can’t wait for our holiday now and will definitely be booking with them again.
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
625 reviews
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I visited the shop to obtain a quote for a cruise to celebrate my Son's upcoming 21st birthday
I visited the shop to find out about a cruise I saw online. I wanted a quote as we are planning to celebrate my sons 21st birthday. Bailey the agent was very helpful in the information he shared telling my all about the travel details, what's on board, excursions, prices, deposits as a first time cruiser. He printed out the quote so I could go ahead and think about it. I felt Bailey gave my the confidence and knowledge to book. I returned not long later to book, Bailey showed me a video of the cruise and talked about the process. I booked, he helped my set up the app to view my booking and advised there are several payments options I can consider. Bailey was friendly, knowledge and polite. The whole transaction ran smoothly and I received my documents via email and through the app. Bailey made the experience feel very easy. I didn't have to wait to speak to someone, the shop was warm and welcoming.
October 19, 2025
Reply from Hays Travel - Caerphilly
We're happy to hear that Bailey was helpful in providing you with information for your son's 21st birthday cruise. We're glad the bailey made the booking process easy and smooth, and that you received your documents promptly. Thank you for sharing your positive experience it is greatly appreciated 😊
Travel
The team in hays Caerphilly are so helpful,nothing is too much trouble,I wouldn't book anywhere else
October 17, 2025
Reply from Hays Travel - Caerphilly
We're so happy to hear that our Caerphilly team is helpful and accommodating. We appreciate your loyalty and positive feedback very much! Always a pleasure to see you and rob 😊
Fion was very patient and sort the best…
Fion was very patient and sort the best deal for us
October 16, 2025
Reply from Hays Travel - Caerphilly
We appreciate your kind words and we are so happy we could find the best deal for you with great patience.
Hays Travel Caerphilly, Bailey is a star
Myself and 3 friends wanted to book a holiday but not online, we wanted a personal touch so visited Hays Travel.
On entering we were met by Bailey. He was friendly and patient because we weren’t sure what we wanted. He had great knowledge about a lot of places we were suggesting. He noted what we were looking for and searched so many resorts according to our preferences.
We were very excited and a bit loud but Bailey took it all in his stride and gave us a feeling of being safe with the options we were being shown.
He did not push anything on us.
After an extensive search and well over an hour we booked our holiday.
Bailey explained everything very thoroughly and offered that we could contact him anytime if we had any questions.
We left there feeling very happy and excited.
Thank you Bailey, you deserve a medal dealing with 4 batty older ladies.
October 4, 2025
Reply from Hays Travel - Caerphilly
Hi ladies!
Thank you SO much for your amazing review you absolutely made my day (and gave me a good laugh too!). It was such a pleasure helping the four of you honestly, you brought such great energy into the shop and made my job so much fun.
I’m really glad we found something that ticked all the boxes, and I’m even happier that you left feeling excited and confident about your holiday. That’s exactly what it’s all about!
You were all a joy to deal with not batty at all (well… maybe just a little 😉). Don’t forget, if you need anything at all before you go, just give me a shout I’m always happy to help.
Thanks again for the lovely words and can I get that medal in chocolate, please? 😄
Wishing you the best time ever on your trip you deserve it!
Take care,
Bailey 🌴✈️
Bailey from Caerphilly store was very…
Bailey from Caerphilly store was very helpful, took time with us, exceptional service
October 11, 2025
Reply from Hays Travel - Caerphilly
Hello :) ,
Thank you so much for your kind words! It was a real pleasure helping you, and I’m so glad to hear you were happy with the service. If there’s anything else you need or any questions come up, please don’t hesitate to pop back in or get in touch.
All the best,
Bailey
My father went on holiday to Ireland…
My father went on holiday to Ireland hays booked flights and were most helpful hes 86
Excellent service
August 13, 2025
Reply from Hays Travel - Caerphilly
Hi there,
Thank you so much for your lovely review! I'm so pleased to hear your father had a great trip to Ireland and that we could help make the booking process smooth and stress-free for him. It was an absolute pleasure to assist, and I’m so glad everything went well.
Wishing him many more wonderful travels!
Best wishes,
Charlotte 🌟
Always professional and knowledgeable…
Always professional and knowledgeable and a joy to do business with
October 4, 2025
Reply from Hays Travel - Caerphilly
Awww, Cheryl, it’s always such a joy to see you! 💖
We’re so grateful to be your go-to travel shop and truly appreciate your loyalty and support.
A friendly professional experience…
A friendly professional experience every time. Always get the holiday im looking for .
September 23, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review! We’re delighted to hear that you always have a great experience with us and find the perfect holiday each time. It’s always a pleasure helping you plan your getaways, and we look forward to doing it again soon! 😊
Reply from Hays Travel - Caerphilly
Thank you so much for your kind feedback about our Charlotte we look forward to welcoming you back for your next get away 😊
Cearphilly branch
Cearphilly branch
Bailey was the man that found us the holiday he was fantastic very patient and went through everything wonderful
September 21, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely feedback! We’re thrilled to hear that Bailey helped you find the perfect holiday and made the whole process enjoyable. He’ll be so pleased to know his patience and attention to detail made a difference. We really appreciate you taking the time to share your experience and look forward to helping you plan your next getaway! 🌴✈️
Reply from Hays Travel - Caerphilly
Awww thank you for your lovely feedback always a pleasure to see you both
Hope to see you both again soon 😊
I cannot fault level of service I…
I cannot fault level of service I received from all the staff in Hays Caerphilly. Bailey and every single member of his team are so helpful. They make sure you have right holiday for you. This is reason even though there is a Tui shop right next door the Hays in Caerphilly is only.one I will use brilliant customer service from start to finish .
September 27, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a great experience with Bailey and the team. Providing friendly, personal service and helping our customers find the perfect holiday means a lot to us, so your kind words really do make our day. We truly appreciate your continued support and look forward to helping you plan your next trip soon! 😊
A great personal service
A great personal service, where all my questions were answered, even the ones I didn't know to ask. Can highly recommend, second time booking with the same office and will be back.
September 16, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review Penny, we always appreciate your feedback. We hope you enjoy your break.
Lovely vibe in the shop.
Lovely vibe in the shop.
Warm and welcoming.
Bailey was able to accommodate all my holiday requests
He is very knowledgeable and found the best deals.
I will reccomend Hayes travel
September 10, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your visit and that Bailey was able to help plan your perfect holiday. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back next time you’re ready to book another trip!
Very helpful & friendly
Very helpful & friendly, listened to what we were looking for, and tailored it too suit.
September 10, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your kind review it was a pleasure to help you with your well deserved holiday we hope you have an amazing time 😊
Usually use this company for our holidays
Usually use this company for our holidays. Always very helpful.
September 7, 2025
Reply from Hays Travel - Caerphilly
Thank you for your kind review, we are always happy to help.
Last minute mini break.
My son and myself went in to the shop to book a last minute mini break. Was greeted as soon as we walked in. With in 30 minutes we had booked, paid for and had our boarding passes for Barcelona. Great customer service, our travel agent was called Charlotte who was training a apprentice called ffion. Both were helpful and knowledgeable. Also had it for a great price.
September 6, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review! We’re delighted to hear that Charlotte and Ffion made your last-minute booking experience so smooth and enjoyable. It’s great to know you were able to get everything sorted quickly and at a great price. We’ll be sure to pass along your kind words to both of them they’ll be thrilled! We hope you had an amazing time in Barcelona and look forward to helping you plan your next getaway.
The lady who served us me are us very…
The lady who served us me are us very welcome, really understood what we were looking for explained everything to us and readily answered all of our questions. No rush, no pressure. Excellent 👍
August 24, 2025
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely review it is very much appreciated
We are so happy that you received a great experience at our branch we hope to welcome you back again 😊
Reply from Hays Travel - Caerphilly
Thank you for your lovely feedback 😊
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