The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more
Company replied
Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more
Company replied
first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom
- 01315169736
4.9
Excellent
833 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful service from staff in…
Friendly helpful service from staff in branch made the booking experience fabulous
August 10, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. It was a pleasure dealing with you and I hope you have a lovely holiday. Nadia
Amazing staff and very helpful would…
Amazing staff and very helpful would never go anywhere else for a holiday
August 10, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the lovely feedback. It was a pleasure dealing with you. Nadia
Reply from Hays Travel - Cameron Toll
Thank you for your kind comments. We hope you have a lovely holiday. Nadia
Good customer service
Joni gave me great customer service I've been using Hays Travel for a good few years and every time I've had great customer service from all members of staff
August 4, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. It is always a pleasure dealing with you in store. Nadia
Great help when a previous booked had…
Great help when a previous booked had to be cancelled.
July 31, 2025
Reply from Hays Travel - Cameron Toll
Thank you leaving a 5* review. Hays Travel Cameron Toll
You have a good Branch structure
You have a good Branch structure, and you remember that even for a short stay in Europe it is still a large expense to go on Holiday. The Customer facing agent in store was superb, Sammie.
August 7, 2025
Reply from Hays Travel - Cameron Toll
Thank you for taking the time to leave a lovely 5* we hope you have a fantastic holiday when it come. Hays Travel Cameron Toll
Great experience
The girl was very plesent very calming smiling and very patient with us all it was my mum and dad myself my partner and our 1 year old baby who was a little upset but the girl done a great job and under an hour we had a holiday to suit all our needs and she apologised for being so long which we didn't think so lovely girl definitely be back to hays travel
August 3, 2025
Reply from Hays Travel - Cameron Toll
Thanks for leaving such a great review and we managed to get you the holiday that suits everyone Kind regards Paul Morgan Store Manager
Very professional very helpful would…
Very professional very helpful would recommend this lady to anyone
July 26, 2025
Reply from Hays Travel - Cameron Toll
Thank you for your review it's very much appreciated Kind regards Paul Morgan Store Manager
I booked two holidays with the Cameron…
I booked two holidays with the Cameron Toll branch Edinburgh. 1. Protaras Cyprus, @ a cost of £1045.00, in August. I was asked to pay a deposit of £321.00 which I did. The next again day I was asked to pay the balance and was informed that the manager had made a mistake, unfortunately I was in Amsterdam and was not able to reply to this request. I had to take the day (Monday)of my work to comply with this request. I have just started using Hays Travel having been with Barrhead for several years and am a bit annoyed with the managers handling of my bookings. PS, I have already had SIX bookings with Barrhead Travel this year and am intending to keep using Hays Travel. Thomas Wilson.
July 26, 2025
Reply from Hays Travel - Cameron Toll
Hi Thomas I have spoke to you since this review and have discussed the issue around paying the deposit when it should have been full balance. Apologies for this confusion and there does seem to be some confusion around your review but glad we have managed to resolve this regards Paul Morgan Store Manager
Honestly
Honestly, they were very kind and professional when booking my vacation package to the Canary Islands. Thank you so much for everything.
June 28, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
Welcome as soon as we went in shop nice…
Welcome as soon as we went in shop nice staff and very helpful and pleasant thanks MR Wilson
July 20, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
I always use Hays travel as I find the…
I always use Hays travel as I find the staff are always helpful and nothing is a problem to them
July 19, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
Great staff and great holiday deal…
Great staff and great holiday deal package.
This was my first experience booking a holiday through agency as I normally do plan holidays all myself( Flights, hotels, travelling) however this year i was too busy to plan a
nything and decided to go through Hays Travel ( In person at their Cameron toll agency) and girl i was pleased! I got everything i needed and more. The staff were helpful and professional and got a good deal and a good holiday deal/package that fit my budget and they even suggested other helpful adds including airport parking while away,etc which all were done within an hour! Left feeling light and happy for the upcoming holidays ( hope the package meets our expectations - travelling in two weeks time - watch this space).
Shannon & Courteney thanks a lot for both for everything.
July 10, 2025
Reply from Hays Travel - Cameron Toll
Thank you so much for your kind review and it was our pleasure getting you booked kind regards Paul Morgan Store Manager
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
Reply from Hays Travel - Cameron Toll
thanks for your comments and hope you have a great time Kind regards Paul Morgan Store manager
Always happy with hays travel agents always a great service with hays…
As always a great service with hays travel even although the poor trainee was having technical issues with the computer system at the tim she dealt with this promptly and professionally and all was resolved in good time well done
July 15, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
The lady who helped us was great she…
The lady who helped us was great she gave us what we wanted and she remembered us from last year will always go to hays
July 7, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. It was lovely to see you back in store and we hope you have an amazing holiday. Nadia
Friendly
Friendly. Knew what we were looking for at a great price. Shared their experiences
July 4, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
Kira helped us book our trip to Cyprus.
Kira helped us book our trip to Cyprus.
Very helpful.Always use this Hays Travel.
July 3, 2025
Reply from Hays Travel - Cameron Toll
Thank you for your 5* review. It was a pleasure dealing with you we hope you have a fantastic holiday, Hays Travel Cameron Toll
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.