The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more
Company replied
Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more
Company replied
first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom
- 01315169736
4.9
Excellent
833 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joni is absolutely wonderful to work…
Joni is absolutely wonderful to work with. I’ve booked with her a few times now because I know she always goes above and beyond. She takes the mental load out of holiday planning and makes everything feel so much easier. Her pricing is always competitive, and she consistently goes that extra mile—whether it’s securing us nicer rooms or suggesting tips and trips that make our holiday even more special. I genuinely couldn’t recommend her enough. If you’re thinking about booking a holiday, go to Joni—you won’t regret it! ❤️
Such a lovely team at Hays Cameron Toll, always made to feel so welcome.
September 28, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving such a lovely 5* review. This will be passed onto Joni, this is so lovely to read! We hope you have an amazing holiday when it comes and we look forward too seeing you back in store. Hays Travel Cameron Toll
Friendly helpful staff
Friendly helpful staff, who are well informed and as they have regular customers they treat people as friends. Hassle free and efficient service from everyone.
September 27, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the 5* review. We hope you have a fantastic holiday when it comes. Nadia
Very happy with how she listened to…
Very happy with how she listened to what we wanted and found us a great deal.
September 24, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the lovely feedback. We hope you have a fantastic holiday. Hays Travel Cameron
Excellent service from Sammie
Excellent service from Sammie, explained all my options etc.
September 22, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the lovely feedback. We hope you have a fantastic holiday. Hays Travel Cameron
Excellent service
Kira's competence. She understood our objectives and did her best to meet them. Since we had passport details with us, we left with everything we needed, including boarding passes, seat numbers,and hotel booking. The lady at the currency exchange was excellent also.
September 21, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the 5* review, this is so lovely to read and Kira will be delighted with this. We hope you have an amazing holiday and we hope too see you again in future, Hays Travel Cameron Toll
Lots of help from Paul to find two…
Lots of help from Paul to find two bedroom apartment in Benidorm.👍
September 20, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the 5* review, I am glad Paul managed to find what you were looking for. Hays Travel Cameron Toll
It was very good
It was very good, kind and efficient. It was patient, resourceful and successful. The staff were friendly and very helpful. Thank you very much. Colin Kirkwood
September 20, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a great holiday when it comes. Hays Travel Cameron Toll
We had a excellent service from…
We had a excellent service from Shannon. She helped us with every question we had. We are a family of 5 going to disneyland and nothing was too much . Any questions ibe had . All was answered will definitely book again.
September 13, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving such a lovely review. We hope you have an amazing trip away, we look forward too hearing all about it on your return. Hays Travel Cameron Toll
Excellent service much appreciated
Excellent service much appreciated. I will recommend my friends to use Hays Travel .
September 12, 2025
Reply from Hays Travel - Cameron Toll
Thank you for taking the time to leave a 5* review. We hope to see you again in future, it was a pleasure getting you all booked up. Hays Travel Cameron Toll
Nadia was excellent in Cameron toll
September 18, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the 5* review. I hope you have a fantastic holiday :) Nadia
The staff where open and friendly and…
The staff where open and friendly and eager to help find our perfect Holiday. Shannon was very knowledgeable and give us good advice. Hannah sorted out our cash and card all done with a friendly smile. Thanks girls for sorting everything out for us. I'd recommend this branch to anyone.
September 13, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving such a lovely 5* review. We hope you have a fantastic holiday when it comes. Nadia
Shannon was very polite and…
Shannon was very polite and knowledgeable and very helpful when we were discussing , then booking our holiday.
September 13, 2025
Reply from Hays Travel - Cameron Toll
Thank you for taking the time to leave a review. We hope you have a lovely holiday when it comes. Hays Travel Cameron Toll
Super fast and excellent service
Kira at the Cameron toll Edinburgh branch made everything so easy and was great at keeping us up to date when booking our dream trip, fantastic service
September 12, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a lovely 5* review. It was a pleasure dealing with you throughout. We hope you have an amazing dream trip. Hays Travel Cameron Toll
Great booking
Sammie was great friendly and proffesionel sorted out our holiday to agadir in no time at all she was brilliant
September 6, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review, it was a pleasure dealing with you. Hays Travel Cameron Toll
i phoned hay,s travel to do a…
i phoned hay,s travel to do a booking,paul who is the manager was brilliant.went through what i wanted and he got it all done for me.no problem at all.
September 3, 2025
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review, we hope you have a fantastic holiday. Hays Travel Cameron Toll
Sam was very helpful took time with me
September 2, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the 5* review. I am glad we managed to get you all booked up. Hays Travel Cameron Toll
Joni was brilliant
Joni was brilliant, very professional and friendly and managed to find the perfect holiday for us. Will be recommending to all the family and making sure they ask for Joni
August 25, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the lovely 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
Great Experience
Very helpful finding the right accommodation and assistance at airport for us as my husband has trouble with his back/hip and printing all our paperwork - so we are just ready to go - MANY THANKS
August 16, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the lovely 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
There was 4 of us and we each said what…
There was 4 of us and we each said what we were looking for Keara the assistant put it all together and came up with a few we could choose from we opted for a 5 star adult only hotel in Cyprus thanks Keara
August 17, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the lovely 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
First class experience with Paul
First class experience with Paul. Delighted with the service and really looking forward to our holiday
August 15, 2025
Reply from Hays Travel - Cameron Toll
Thank you for the 5* review, it was my pleasure in getting you all booked up. We hope you have a fantastic holiday. Hays Travel Cameron Toll
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.