Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been booking at Hays for a long time now, nothing is ever a problem, Lucy was brilliant at sorting us oldies 😀 out for our summer holiday next yr thank you
The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... See more
Company replied
Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Carlisle
Thank you for your kind words Susan, it was a pleasure booking your holiday.
Liv :)
Claire was patient
Claire was patient, friendly and gave great advice. Great service,.Every member of staff greets you on arrival making it very welcoming.
August 22, 2026
Reply from Hays Travel - Carlisle
Thankyou so much for booking with us again and your kind comments, we really appreciate it and are happy to assist with your plans.
Kind regards
Claire
Helpful staff going that extra mile
Helpful staff going that extra mile. Thanks to Claire and Lucy our holiday is just what we asked for 10 out of 10
August 23, 2026
Reply from Hays Travel - Carlisle
Thanks for booking with us again and for your kind comment.
Many Thanks
Martin
Easy booking process
Easy booking process. In-all booked and sorted in 15 minutes. Excellent service. Jessica was very helpful and friendly, a great asset to Hays. Always book with Hays, highly recommend.
August 23, 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business both
Jess =-)
Always book with hays Lucy is so…
Always book with hays Lucy is so friendly and helpful very patient all the other staff are lovely always say hello with a smile
August 23, 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business Elaine , It was a pleasure to book another trip for you. Lucy :)
Very helpful woman Bethan and sorted…
Very helpful woman Bethan and sorted quickly and effficilantly.
August 21, 2026
Reply from Hays Travel - Carlisle
Thankyou so much for booking and your kind comments, we really appreciate it.
Many Thanks
Bethan
Assisted by Claire to book P&O cruise…
Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton.
Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great price.
August 13, 2026
Reply from Hays Travel - Carlisle
Thankyou for choosing to book your cruise with us and thanks for your kind words. We really do appreciate it.
Kind regards
Claire
Listening to what we wanted from…
Listening to what we wanted from holiday. Made the booking easy for me.
August 21, 2026
Reply from Hays Travel - Carlisle
Thanks for booking with us and for your kind words. It was a pleasure to help with your plans.
Kind Regards
Martin
Jess at the Carlisle store was lovely
Jess at the Carlisle store was lovely. Very knowledgeable on the areas we were looking to book and really friendly. Thank you for helping us book our holiday. I always trust and book with Hays Travel.
August 20, 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business Dawn, It was a pleasure to book your trip
Jess =-)
Easy holiday booking
As always exceptional service from Claire , holiday booked over ohone ., details emailed straight away , all good , thank you
August 20, 2026
Reply from Hays Travel - Carlisle
Thankyou so much for booking with us again and your kind comments, we really appreciate it.
Many Thanks
Martin
Jess always makes our holiday booking a…
Jess always makes our holiday booking a relaxing, easy experience.
August 12, 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words Caroline, It was a pleasure booking your trip
Jess =-)
Excellent service.
The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento.
She informed us that it was actually possible to fly out from Newcastle Airport, which was a bonus.
Claire researched many aspects of the hotel so that we were very happy that it suited us well.
Many thanks to Claire, we will certainly use Hays Carlisle again!
August 19, 2026
Unprompted review
Reply from Hays Travel - Carlisle
Thankyou for your kind words and for booking your trip with us instore. It was lovely to meet you both and it was a pleasure to assist with your plans.
Kind regards
Claire
The team are always so helpful and…
The team are always so helpful and knowledgeable.
August 16, 2026
Reply from Hays Travel - Carlisle
Thanks so much for booking with us again, we really do appreciate it.
Kind regards
Claire
Lucy has arranged a few holidays for…
Lucy has arranged a few holidays for me,she shares good tips and has good knowledge about so many countries. She's very bubbly and patient and I would recommend her to anyone considering a holiday
August 18, 2026
Reply from Hays Travel - Carlisle
Thankyou for your kind words and for booking with us again, we really appreciate it.
Many Thanks
Lucy
Helpful and very friendly
August 18, 2026
Reply from Hays Travel - Carlisle
Thankyou for booking your holiday with us, it was a pleasure to help with your plans.
Many Thanks
Jess
Reply from Hays Travel - Carlisle
Thankyou for your kind words and for booking your trip with me.
Kind regards
Bethan
Martin was absolutely fantastic
Martin was absolutely fantastic. Excellent service from him found us a beautiful hotel in Turkey. Also found us great flight times too.
August 17, 2026
Reply from Hays Travel - Carlisle
Thanks for booking with us again and for your kind words, it was a pleasure to assist with your plans.
Many Thanks
Martin
Fast efficient serviceas usual racheal…
Fast efficient serviceas usual racheal chechecked hotel for us which could have been no good too us for for walking about as on a cliff she even got in touch with the hotel to vrrify things s o we then reebooked another favourite of ours over the phone all good sorted thankyou hayes carlisle once again a1 service per usual
August 9, 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind review. It is always a pleasure to book your holidays. Thanks again Rachel
Great advice and service In the Carlisle branch
Called into the Carlisle branch for information on one of the advertisement’s for a cruise we were very pleased with Jess who gave us great in-depth information on the cruise we were looking at she explained everything in detail and answered all questions we had asked.We booked our cruise with Jess and would like to thank her for her great service she is a credit to the branch
Thank you Jess
August 16, 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words both and your repeat business, Its always a pleasure booking your holidays =-)
Jess
Best travel group -Hays Carlisle
We always use Hays travel to book our holidays they are experienced, polite and helpful every single time .
August 16, 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words and repeat business.
Liv :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.